General News

Sprint announces 30-day trial for new customers

General News

Sprint expands LTE service to 28 more cities

General News

Sprint expanding LTE roaming to more rural and regional carriers

General News

Any Sprint customer, even those with old phones, can enroll in insurance this month

General News

T-Mobile merger with Sprint looks more likely as Softbank and Deutsche Telekom agree on sale

General News

Sprint takes device security to a whole new level with latest comprehensive package

General News

Sprint begins throttling users in congested areas

Podcast

Vector 39: Net neutrality and carrier complexity

General News

Sprint announces new international add-on for Framily Plan subscribers

General News

Here's how Sprint can save you money on Spotify

General News

Sprint shares Q1 report, still making a loss with network upgrades

General News

Sprint continues with LTE rollout, launches enhanced 4G speeds in 6 new cities

General News

Sprint plans to enable SIM unlocking on Windows Phone devices next year

General News

Sprint will pay rivals' termination fees when you sign up for a Framily plan

Software

Sprint confirms Windows Phone 8.1 update for HTC 8XT and Samsung ATIV S Neo this summer

Windows Phones

Deal alert: Samsung ATIV S Neo (Sprint) for $39 with contract at Amazon

Windows Phone News

Update 3 now available for the Samsung ATIV S Neo on Sprint

Windows Phone News

Sprint further expands Spark coverage, introduces new FramilySM Plan

Windows Phone News

Windows Phone Update 3 now available for the Sprint HTC 8XT

Windows Phone News

After just a few weeks, Sprint lowers prices for the HTC 8XT and ATIV S Neo to $0 and $49.99

3

Another Quarter, Another 900k Subscriber Drop for Sprint (Updated)

Nearly eight months after we first asked whether or not it was time to start the Sprint Deathwatch, we have another quarterly “earnings” report from the company. Results: Bad.

  • Loss of $344 Million / 12 cents a share
  • Loss of 901,000 subscribers.

That brings Sprint's total down to around 51.9 million subscribers, compared to 68.7 for Verizon and 72.9 for AT&T. Sprint's results are better than last quarters' results, when they lost over a million of 'em. CEO Dan Hesse is optimistic, of course:

“We are seeing signs of progress from our efforts to improve the customer experience, rebuild the Sprint brand and increase our profitability”

Sprint also hung on to their Average Revenue Per User (the evil god of ARPU) -- dropping SERO for Everything Plus likely had a hand in that. They kept their churn rate relatively stable. So that's something. Our advised next steps for Sprint:

Read [via]

Update: Hesse has just finished leading the call - some of that after the break.

Transcript from cellular-news:

The focus on retention is taking its toll on gross subscriber additions, or the number of new customers it is adding. Hesse is willing to tolerate the lower additions if they represent higher quality customers.
“We're working to improve the quality of the customer base,” Hesse told analysts Wednesday during a conference call.

Yeah, you read that right: Sprint is trying to make you a better customer. There's the uncharitable way to read that, which we think is fairly straightforward, and the charitable way. Charitable way: Sprint's getting more customers on their unlimited plans which guarantee them a higher per-month income for each customer (ARPU) because of added data and SMS on top of voice -- services we are willing to bet that most of Sprint's unlimited customers aren't using to their full potential.

-
loading...
-
loading...
-
loading...
-
loading...

Comments

There are 3 comments. Sign in to comment

says:

I've had sprint for about a month now and phone coverage / 3g is indeed very good - got in on some SERO action at the last minute =). The customer support does suck though - when a customer support tech is reading out of a manual when helping you with a phone that came out two bloody years ago I get kind of worried. I mean if they were a bit confused about the 800W I'd understand that, but having to break out the book for a Touch? I mean come on.
Spending ten minutes talking to support only to have them rephrase what you already knew and patch you through to someone else even more confused / with an even heavier accent gets old mighty fast. Nothing against accents, but on the most basic level you have to be understandable / capable of understanding someone else if you're working phones.

says:

I wouldn't complain about Sprint phone support, but I had verizon for years and never had any trouble working with their tech support. Sure verizon double billed me / cancelled plan options and then re-added them at higher cost, but every time I realized they had screwed something up & called them they were able to communicate clearly and always fixed the problem. Even if some of the verizon reps were a little slow I never *hung up* on a verizon rep and called back simply because they couldn't understand what I was saying.
Summary:
(1) sprint screws up less, but when you have a problem you're on your own
(2) verizon screws up all the time, but it's easier to fix things

says:

Not sure why Sprint's customers numbers keep plummeting...they have the best network (voice and data), and the best prices. Sure the phone selection is limited, but it's not any worse than other carriers. The customer service has gotten better, and with their new web site, there is little reaosn to call them (self-service activations - awesome, and I don't think anyone else does this). The Nextel merger was a mistake and a big cash suck, no doubt.