Microsoft apologizes for Saved Cloud Game outage by offering free month of Xbox LIVE Gold
This weekend Microsoft experienced a problem with their Xbox LIVE Saved Cloud Games service, causing some gamers grief as they could not save their progress to the cloud or access previous saves. Xbox LIVE's Major Nelson reported early this morning that the problem been resolved and that those affected would be given a free month of Gold service for their troubles. Microsoft's General Manager of Xbox Live, Alex Garden, sent out an apologetic email trying to reassure users that this will not happen again.
"We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again."
As the above message states, if you were among the gamers affected, there is no need to contact Microsoft support. They are aware of what accounts experienced issues and will automatically credit you with one free month of Xbox LIVE Gold. This may or may not mend the wounded hearts of those affected, but it is a kind gesture on Microsoft's part.