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Windows Phone Store c101a006 error

Windows Phone Store glitch c101a006 causing frustration for app downloads

In the case you’re experiencing a dreaded ‘c101a006’ error when trying to buy, trial or download an app, you should know you’re not alone.

We’ve had about a dozen tips so far and verified ourselves that the Windows Phone Store is tossing this error out for apps that are buy/try (free apps appear to be exempt).

Microsoft does report that Xbox Music and Video (aka Zune) is having issues for browsing and purchasing items and we’re quite certain that overlaps with the Windows Phone Store. The good news is Microsoft is well aware of the problem and on top of it, meaning this could be fixed by the time we post (or be a few hours).

Update: Looks like Bing, Xbox Music + Video and Windows Phone (all separate, but related) are being affected. Yikes.

Sit tight and commiserate in comments. Thanks, everyone, for the tips!



There are 74 comments. Sign in to comment

Gatlyn says:

I'm getting the same error message when trying to download a free app too. Cinemagraph, to be exact.

lsmachado says:

Same here. I've tried twice to download Netflix. Tried restarting my phone as suggested in the error message. Same message again.

Gatlyn says:

Not a problem on your end, there's something wrong with the store. Unfortunately, waiting it out is the only solution.

raul_junior says:

It wont let me download speed which is free

Kieta says:

Same here

Strangely enough, I just started to get this error when WPCentral warned us of it. Mmmmm

ogracia says:

Thanks lol i just started the Xbox music trial and I couldn't download any song...and thought it was my phone..

Chris Yahya says:

I'm getting error while trying download free apps

WinFan1 says:

Quite annoying

NIST says:

Does it have ruffles?

Rndomuser says:

Why are you posting this? Is it supposed to be "amusing" or something?

So you're cranius then?

jmack549 says:

Ugh, this is my first day with a Windows Phone so this is extra frustrating.

Don't worry, this a rarity. You made the right decision, and by the way, welcome to the club!

RyanAMG says:

Welcome. We play nice. Well sometimes :)
If you have question just let us know.

ChrisLynch says:

Welcome to the Windows Phone family!  As everyone else said, this is a rare event, and MS is normally on top of it with quick resolutions.

Tried just now to get the trial of galactic reign. Got the error.

Devamps says:

It would be interesting to know if people who are experiencing this problem are using custom ROMs.

GizmoEV says:

No, I'm using the 1249 rom on a 920 and getting the error on some apps. I did update just fine.

Devamps says:

Ok ... I am using the 1308 rom on my 920 and have not had this problem, yet.

MrA2Z says:

I am using 1308 but facing this problem as well

I'm experiencing this problem on two HTC HD7 phones.  One is WP7.8 (7.10.8862 official) and one is WP7.8 (7.10.8858 Deepshining)

What does deepshining have/do that the regular 8862 doesn't? Would it wipe out everything I have on the phone if I chose to try it?

charlyc311 says:

Had this problem with an inapp purchase... Bought a feature in the app the first time, but then I had to restore my phone. So after that, when I had to download the app again, it couldn't install. I got ripped off -___-

charlyc311 says:

Just tried to buy the WPCentral app.. n I got that error again

ncxcstud says:

I was getting it earlier, but once I downloaded an update to an app it has been smoothe sailing ever since.

Luke Morris says:

I too am new to windows phone just got the Ativ S and love it and windows OS. Although i have experienced a random reboot and i always get an error message about removing the SD Card safely. Wish i could fix that. Microsoft have acknowledged this error i looked on the xbox live support page among other things that are not working as they should.

ycy198472 says:

Seem that this kind of situation happens a lot in wp8 app store.

bjd223 says:

Idk about all that. I have had WP since wp7 launch and this is the second time I have gotten an error from the store. I'm sure it might happen occasionally but MS is pretty on top of fixing it

Denashi says:

Just updated no problem, but it gives me that error message when I try to download Acedia...

runciter says:

Thank goodness for this post! Thought it was just me and/or 920 at&t wonkiness

Luke Brady says:

This is happening to me a lot.....really annoying!!!

Roach26 says:

Hope they get it fix soon, was mad for a sec. Since I'm not the only one I'm cool now...

Same problem. Cant download anything!

ChrisLynch says:

Hmm... Smart DJ isn't working in XBM on Windows 8's XBM client, yet does "work" on my Lumia 920.  Except, when it tries to play XBM content on my L920, I get error 805a01f4.

Choco22 says:

Working well here... Lumia 920 Indonesia

The same story,happened to me a few hours ago,tried to fix it myself,but no result. Hope they will find solution soon. Its really sad... Plz post any news if will be known later :)

jMawl says:

I just had an Xbox music problem. It won't let me enter the store, but the error is different.

jMawl says:

And just like that it works again...maybe it was my LTE connection :) ...well kind of. Now a couple of minutes later it is terrible. It makes me retry to download songs constantly.

I'm getting same error. The responsiveness to fix problems is nice:)

lsmachado says:

Seems to be working now. Downloaded Netflix - no problem.

Arcity says:

Tried downloading Acedia to no avail. :(

jomargon says:

I was able to purchase after restarting my phone.

ChrisLynch says:

Which was just a coincidence.  The service interruption was resolved right when you rebooted your phone (which you didn't need to do.)

afgzee says:

Everything working fine for me now

afgzee says:

The problem members were facing purchasing and downloading content on the Windows Phone has been fixed! Thank you for your patience while we worked through this issue!

Verkunder says:

Getting some "not enough info about that artist" when trying to start a Smart DJ. Ouch!

solrac451 says:

Finally was able to buy the WPCentral App.  That is all I wanted to do for the past 2 hours. 
Keep up the great work guys!!!

Luke Morris says:

Working now i can download speedtest happy days apart from the sd card error i keep getting

MrA2Z says:

It has been fixed, MS update
"The problem members were facing purchasing and downloading content on the Windows Phone has been fixed! Thank you for your patience while we worked through this issue!"

uopjo6 says:

I've had this problem (in Hong Kong) 2 weeks ago that lasted 2-3 days. It was reported to be a server glitch and should be fixed automatically. 2 days was painful though.

Rndomuser says:

Yes, all fixed

NIST says:

All good now guys. I just fixed it.

Still unable to purchase via carrier network.

Phew, working fine today!!! Hope never happens again :)

Logix1 says:

I have tried to reinstall Mehdoh, but the problem i am having is....Microsoft want me to purchase it again? could this be also linked?

schlubadub says:

That's normal - click Buy, then on the confirmation page it should say "you've already purchased this app before, click Install to install again" or something

To boring is os .so many problems.what the WP doing now

RameshwerK says:

Well, this is frustrating to say the least.
as soon as one issue is solved we have another... cmon MS pls fix these NOW.
with so many hardware and software glitches/issues.. im wondering if i was wrong in jumping ship to WP, maybe should have held on to Android for a couple yrs until WP is stable
will give it couple months, if problems still persist then a Nexus 4/ HTC One may look quite enticing.

ricocchet says:

As much as I love my Windows Phone 8, I am losing patience with the amount of errors, that are happening with the store and downloading of apps.
Come on Microsoft sort it out, we are supporting you and your great new Phone operating system, we deserve better.
Yes I know glitches happen, but they are happening a bit too much lately and that is from an avid supporter of ALL aspects of Microsoft :)

ricocchet says:

I would also like an explanation of what the issues are, not just it has been fixed, how about some more detailed information regarding what the issues where and what has been done to rectify the issue?
Can i get that information anywhere?
All about transparency MS.
You need to drop this secret culture and open up and become more transparent as a company.

ogamawab says:

Problem still persist...

ogamawab says:

App store still down.

ogamawab says:

Still down... Can't up date apps. Can't download apps

FFugue says:

Was working fine until yesterday. Now I can't install anything, even free apps.

morriscode says:

Still happening to me on a 920. Got a new 920 still happening.... my wifes 920 is fine... what is going on?!

morriscode says:

So I was able to fix it permenantly. 
Go to Settings
Turn it off.
Problem solved.