Other Storage Lumia 1020

Does Windows Phone 8 GDR2 fix the ‘Other Storage’ issue? Microsoft says yes, but we’re not too sure

A vexing problem for those on Windows Phone 8 is that of space-filling ‘Other Storage’ found under Settings > Phone Storage. The problem is after a few days, weeks or months of usage, that mysterious area begins to fill up with “stuff” and users really have no recourse to getting it back.

While Nokia and other OEMs have introduced apps to delete Temporary Files, which for some does gain back significant space, it does not touch the other Other Storage problem for many.

Now, Microsoft’s Joe Belfiore stated in a Tweet today that at least in GDR2 (OS build 10327), the problem has been addressed. But from our usage of the Lumia 1020, we’re not too sure users will still be satisfied.

Belfiore responds in a Tweet that:

“Don't worry: non-deleted large files (XAPs, eg) that caused 'other' storage issues were fixed in GDR2. on all 1020s.”

That may be true and we’re not going to disagree with the man who “runs the team doing Windows Phone product definition & design” but the changes do not completely get rid of the ‘other storage’ problem either.

Case in point, our Nokia Lumia 1020, which we’ve been using only since Tuesday already has 2.6GB of ‘other storage’ (according to Nokia’s app; if we use the system reading, it’s 3.65GB). That’s about 1GB more than our previous daily driver, the Lumia 920, which we used for months. We should also note we still have 22GB of free space on the 1020, so it’s not because we’re filling it up with a lot of media or apps.

On our Lumia 925, the story is a little better with only 696 MB allocated to ‘other’, which is good since the Lumia 925 has half the storage of the Lumia 1020 at 16GB.

Regardless, we can’t quite say to people that the GDR2 update will magically fix the ‘other’ storage observation. Sure, Microsoft may have improved upon it with the update, but it’s still there.

What is the Other Storage issue?


‘Other Storage’ on Windows Phone 8 includes cached data this stored on your device. Everything from email, games, videos, game info, app info, documents, images synced to SkyDrive, etc. are all items that can fill it up.

It’s been observed by many users that having auto-upload to SkyDrive is one culprit that can quickly fill the mysterious area up. Heck, even just manually uploading files can contribute to it. Over at WPXbox, they give some tips for trying to regain space back including limited syncing of email accounts, not opening SkyDrive folders with loads of images (thumbnails) and other “tricks” that have mixed results.

Another method is to try and use the app ‘Shrink Storage’, which once again, has varied results (we’ve never gained anything back from using it).

We should note that believe it or not, this is really not a bug but rather seemingly a side-effect of how the OS operates. That’s why it can’t just be patched. It appears to be a low-level OS feature that allows app, game and service data to be stored locally on the device for fast-retrieval (and reduce OTA data consumption). It's more akin to having to re-do your plumbing than fixing a leaky faucet.

The problem of course is there appears to be no way to reset it, besides wiping the device, nor a way to help gain space back or know what is causing it. While we still have 22GB of storage left on our Lumia 1020, ergo we don’t mind the lost-space now, others have lost 5, 10, 14GB and more on their devices.

So in conclusion, while GDR2 may have made it better, make no mistake that your ‘other storage’ can still fill up with seemingly little usage. How high will ours go? What exactly caused it? We have no idea but we’ll tinker around to try and find out.



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Grubish360 says:

Does it fix the multiple songs on SD card problem? That's super annoying!

blackhawk556 says:

Are you sure it's not songs on Xbox music and your actual songs showing as double?

Grubish360 says:

Its the Xbox music songs. I'll download say ab album, and then there will be at least a duplicate of each song. Sometimes there will be four of each song. . The SD card storage will be lets say 3gb full but when you dive into the menu the music portion says 17gb full even though it's actually 3

this is the os problem.. hope microsoft fix the duplicate file issues in GDR2 update.. i have lots of music and photo duplicate in my phone

Jo10Hu says:

I dont have Xbox Music, because Indonesia has not Xbox Music, so i really sure that's not the Xbox Music files.
about the duplicate song on the SD Card, it just happen on my Phone. On my computer, nothing looks duplicated include the song.

boxa72 says:

Yeah bro its fixed;) I've had no drama with my 925 but having said that, without an SD card I only have half the picture

I used to have that issue in my l920, without a SD card of course but haven't had it lately

Josh Harman says:

I think that's a syncing problem, I have almost 10,000 songs on SD with no duplicates.

I've more or less traced it to that.  I recommend ejecting the the phone before unhooking it from the USB connection... Worked for me at least. 

greenspot says:

Mind also happening, but with different case. Saved images transferred from PC has become multiplied

If you are syncing your music to the cloud, there will be double entries. (Turn off the cloud sync feature or stop syncing music to the cloud that you do not want to be available on all your devices.)

Dantekai14 says:

I solved duplicate file problem long time ago.........yeah! I stop using SD card and limit my stuff in 5 GB but one of awesome thing is almost 1GB is taken by "Others" , so...its actually 4GB,

See, how flexible I am......Now I am so happy....thank you Microsoft for one more limitation.

Josh Harman says:

I have 45 GB if photos & music on SD card... No duplicates. Maybe you're doing it wrong.

Dantekai14 says:

100 thousands of users facing this problem. Its all over the internet and even Microsoft recognize this as issue and fixing this in GDR 2.
I don't think I am doing anything wrong.

Josh Harman says:

Maybe you're not doing it wrong... but somehow, I figured out how to do it right. BTW - hundreds of thousands of morons on the internet with WPs.

Dantekai14 says:

We are morons, even Nokia service centre are also full of morons because even they can't solve this problem.....................So, may be WP is not a good choice for 100 thousands users.
Wonder what will happen if these hundered thousands of users shift to another platform.....................i think WP will become endanger OS.

E Lizzle says:

From what I can gather, if you have a slower sd card it won't duplicate, if you have a class 10 it does.

blegs38552 says:

Uncheck Settings...Applications...music+videos...Connect with Xbox music.
You may have to back up the contents to your computer, reformat the SD Card, click on Remove SD card in Settings...system...phone storage, turn off the phone, insert the card into your computer, and copy the files back onto the card.
When you put the card back into the phone and restart it, the problem of duplctae songs should be gone.

alexGhoro says:

Dublicate songs in my Lumia 720 is the worst and more annoying bug ever!. I can't believe Microsoft  hasn't fix it... now Nokia music is showing me Artist and Albums i don't even have in my SD card

blackhawk556 says:

My 1020 has 3gb of other storage. I wonder if I should not recovered from backup while first setting up the phone?

I didn't recover, so I don't think that's it.

blackhawk556 says:

Good to know. I don't want to reset if I don't have to. I noticed the major bug where the 920 gets bricked after doing a hard reset is fixed on the 1020.

mrcrusha829 says:

I recall reading somewhere that turning off the auto upload to skydrive will help save space... never tried it but it is worth a try.  To me turning it off is backwards thinking.... I like having everything backed up.

Rick Smits says:

I just went through this... Can't believe its not fixed.

True, all phones running the Portico Update will get bricked sometimes when you try to install an update or reset your phone. If that happens and your phone get's stuck at the gears spinning screen forever, you should first try the soft reset by holding down your Volume Down key and Power Key simultaneously for 10 seconds. If that doesn't fix your problem, and you don't have a removable battery, then you should let your battery run out completely, disconnect any chargers, remove your SIM Card, plug in the phone to a wall charger and wait for the phone to switch on automatically, don't attempt to switch on the phone manually after plugging it in. Once when the phone switches on successfully, then switch off your phone, reinsert your SIM card and then switch it back on again. If on the other hand you do have a removable battery, then you may just remove your battery for a few seconds and then insert it back again. This will certainly work for phones bricking.

cbshd says:

Perhaps the fix is that the 'other storage' still works like before, keeping files accessible for 'fast retrieval' as you mentioned in the article, HOWEVER, making sure there is always X GB free space available by clearing some, whenever space is required.
Chregu (below) posted that installing the update cleared SOME of his 'other storage', and then that the other storage has since, gone down even more.
The problem I still see with this (if it's the case) is that you'd never really know how much free space you have available.. :)

freshfelicio says:

That's a good explanation. So every temporary file is kept in case it's needed again (like picture thumbnails from skydrive) but when the space is needed it deletes it. But I would prefer an option where you can set a time after which temporary files are deleted or a GB limit, so after 7 days for example or after 3GB.

WereRat says:

Exactly; all that's needed is transparency so we can decide how much 'other' we want and under what conditions 'other' purges itself. 
Once that's done, 'other' becomes a good feature that saves time and bandwidth, not a problem.

freshfelicio says:

yes. I really don't think it's good like this, having 32GB of memory and 28GB of other, then you want to drag and drop 11GB of photos on there. Just amagine under what pressure the phone suddenly has to clean up space, that can't be done efficiently. And Microsoft is just like: "It's not a bug, it's a feature."

sasukeluffy says:

Hi Daniel, I just wanted to report you something I've noticed regarding to other storage problems.
So, I had around 5gb free space on my Ativ S, having 2gb for system, 3gb for apps and 6gb for other. I then wanted to try out N.O.V.A. 3, which was just released, so I downloaded the trial of it, and then went to check out my stirage: I had 4gb left, 4gb was taken by apps and 7gb by other. I only downloaded the trial, didn't even try it. So I played it a bit, didn't enjoy the controls, so I deleted it, hoping to get my 2gb back. But I didn't, after deleting it I had 3gb taken by apps and still 7gb by 'other'. So I tried something just for fun, I downloaded the trial again and deleted it, only apps section grew by 1gb and downed by 1gb. So I was stuck having 7gb on other, and shortly after that I hard reseted my phone and started again (lost my MS youtube app :'( ). Haven't downloaded any big games after that..

Paul Acevedo says:

That is a bummer.

Karanstyle says:

Just like Windows it should be under my control when to delete temp and cache files or to remove them after a certain limit of time or GBs. And Anyways, if MSFT thinks to grow like this, then certainly no more WPs.

50000 says:

You said yourself it includes cache. So if it did shrink without cause, that would actually indicate an issue. Try filling up all remaining space and if that doesn't trigger a cache purge then yes, there is an issue. Please update the article after filling up the device.

CJ Thunder says:

I'm at 2.9 GB of other.

blackhawk556 says:

Phone storage actually shows 5gb in other section. Nokia storage app shows 3gb. Confused :-/

LucasLumia says:

From what I see the "other" folder in phone storage include "Maps", "Temporary Files", "Application Data" and, obviously, "other" from Nokia Storage Check.

LucasLumia says:

Really? Me too! (I wish I couldn't say that but it' better than somes 29 GB)

Glavata says:

2.4gb used on my 1020 out of the box. No recovery.

rodneyej says:

This is super annoying.. I want my space back❕

sarim_xyz says:

Need space?? Join NASA! ;-)

rodneyej says:

I ain't playin with you fool❕

Zulfigar says:

He isn't either, Nasa would love to have new recruits.

Chris_Sewell says:

Ha you guys actually included me in an article :D

Chregu says:

To quote myself from the forums: 
Just installing the update reduced my "Other Storage" from 4.8 GB to 2.5 GB (which I think is a good thing).
Surprisingly, now it is at 1.96 GB. So it seems better, at least on my HTC 8X.

blackhawk556 says:

Which update are you talking about?

Chregu says:

GDR2 of course.

blackhawk556 says:

I thought you were talking about an app update.

Musicman247 says:

GDR2 (what the article is about) ;)

ebk14 says:

What carrier do you have? Im on Verizon and still haven't gotten an update yet. I have an 8x and would love to cut my other storage down instantly..

Chregu says:

It's a unlocked and unbranded phone, Orange Switzerland.

SleepyTheDon says:

I was hoping the screen fading to grey would be fixed by now and I'm not totally sold on the storage being fixed yet either

blackhawk556 says:

Screen fading to gray?? You mean the readability under light??

pranav rai says:

How about the lockscreen fading to gray when you start playing a song (default music app)...

TheJoester09 says:

That's what happens when you play a song by an artist that isn't recognized by Xbox Music. Go to "Lockscreen" in your settings and turn off "Show artist when playing music."

pranav rai says:

Thank you :)
Used to happen to all my songs and I am the kind of guy that makes sure that all the tags are proper and every song has the correct album covers and stuff.
Man, I never figured that one, always thought that was some stupid 'feature'. Did notice that the Nokia music app didnt have that issue, 

It would affect all songs because you might have your Indian Live account tied to your WP, and there is no Zune pass support in India. Hence, it wouldnt recognise any artist. 

There is a simple solution to your issue. Download and install MPATool app from the marketplace.

Link: http://www.windowsphone.com/en-in/store/app/mpatool/a6056e5e-34bd-4098-9cd8-4ed5df611d97
Use it to attach artist art to all the artists you have in your phone. Voila! The lockscreen would show the artist picture now. You also have the option of backing up your covers to skydrive. Give it a go.

kwajr says:

That is a feature when in bright sunlight

SleepyTheDon says:

You guys are great and responsive. Not what I'm talking about though. The fading is the same as low readability but it happens at random under any lighting conditions

Tafkas373 says:

And you. Can. Turn. It off

jsnod25 says:

I see. what. you. did there...

rodneyej says:

You're Awesome❕

blackhawk556 says:

The storage check on Nokia phones helps by doing what exactly? Just shows what is taking up space? Can it actually delete stuff from there other than the temporary files??

tissotti says:

Of course, that's the idea. you can delete it manually or set it to delete them automatic. 
Problem is that it doesn't yet seem to be still elaving some extra there that is not needed and most of all this shoulndät be happening in the the first place. So OS level fix is needed. 

blackhawk556 says:

How do I delete the "other" storage manually??

teaMJPx says:

Its called a Hard Reset. Only way at this time.

hary536 says:

You can delete using Nokia's storag app if you have a Nokia.

Fritzly says:

No, it does not. Nokia app only deletes temporary files; I have almost 4GB of "Other" on my 920.

TechFreak1 says:

Some people it seems sadly don't read at all let alone an article about it. It is a wide spread bug which strangely affects some people but not others...

That doesn't really help Nokia 810 users. At this point in time only a hard reset will help us. Hopefully 8.1 or 9 will fix this issue making the entire storage issue no longer relevant.

Redman74 says:

Which Nokia storage app?! I have looked in Nokia Collection and do not see that app. I have also searched in marketplace and it did not find it...

blackhawk556 says:

Storage check in settings on a Lumia. Sorry.

Redman74 says:

Oh ok yeah I use this and my other storage is at 1.5 gigs... Which I am happy with. I have also installed and used shrink storage app. However I am pretty diligent about deleting history in IE and purging log files in WPC app among a few other things.

leadwrist says:

The early bird might get the worm, but the second mouse gets the cheese.

b23h says:

Thank you for this article.   As an ex-810 owner, I know how critical this issue is, especially for the 8gb phones.    MS really needs to focus not only on adding new customers to the WP platform, but keeping those of us who are already on the platform happy by resolving issues like this.
We should be able to clear or reset the other storage, and MS needs to get off their asses and get it done.

kwajr says:

They should have a second ram chip for is and app cache

b23h says:

I'm not an engineer, but that sounds like a significant change to the platform, when all that I really think is necessary is a clear cache type of feature.

kwajr says:

No you are correct had that back in wm days but the real solution would be to give us separate storage from the rom and apps.

that could arise other issues. 8GB is still 8GB, but imagine a user only being able to use 3GB for apps, when they dont use media and need 5GB. same in reverse. They want most of their storage for media, but some of it is reserved.

And if one includes a secondary, clearable memory, JUST for other storage, that creates the problem of increasing the cost of devices, as well has creating another WP7/WP8 scenario where adopters of the last platform lose something.

boxa72 says:

It's pretty simple really MS, just give us access to OUR OWN f#ckin files!!!

I would think the files are pretty fragmented, making such a task pretty difficult to do.  Look at how they handle .dll's on windows 8, there's a lot of stuff everywhere.

SwimSwim says:

Well, it's as the article said, it's a problem lying at the very core of the OS. It's not like fixing a leaky pipe, it's like replacing the whole plumbing system.

lippidp says:

Thanks for this article and any follow up. This is a big concern for me in choosing whether to move to the Lumia 1020.

theroyboy44 says:

How do you only have 629gb lol I've had mine for shorter and already have 2g

theroyboy44 says:

My phone storage says 2.15gb of other and Nokia's storage check says 691mb in other But my phone does say I have 2.16 in apps where storage check says I have 2.8gb in apps. Which is more accurate. Because if storage check is more accurate then theoretically deleting apps will lower my other storage that the phone reads as 2.15 damatically

jordandrako says:

I think Microsofts other counts maps and app save data while nokias puts them in separate categories.

WPSteve says:

It's still B.S. when you can't install a great game such as Spartan Assault, because there "is not enough space on your phone. Go free up some space and try again." *stares at 6GB Other Storage* o_o

purevibz says:

I really hope they fix this we really need as much space especially on the 1020.

Hell, no one would ever know until we can get it. Unless you're using a second Gen wp8 device.

manonthemoon says:

I have had my 1020 8 days and have 5GB in other.

teaMJPx says:

The 925 is not too bad on the other storage but I do have about 1.2 GB after using it since Monday. I have hard reset and am being more selective in what I install.

theroyboy44 says:

Yea I have 2 and I got mine Wednesday. It sucks we shouldn't have to monitor what we install to try out

Isn't the easy way to determine if this is fixed to install the Lumia storage check app Nokia released? Run the Temporary File cleaner in that app and see what the "other" storage changes to, and you'll figure out the extent to which the issue has or has not been resolved.

I think we mention that at the beginning of the article, no? It has zero effect on my 1020.

theroyboy44 says:

What about the discrepancies between what the preloaded phone storage app vs the Nokia storage check says about space. Eg. my phone storage says I have 2.15gb in other and 2.16 in apps but storage check says 684mb in other and 2.8 in apps?!?

theroyboy44 says:

@Daniel Rubino have u noticed or seen or heard about differences in the what the two apps report how ur storage is allocated/categorized? Cuz it could actually be helpful in knowing how u truely have

They just count things differently, AFAIK.

Well, you mentioned that it doesn't work for all, not that it specifically didn't work for you, so I didn't know if you had tried it. Maybe it has no effect because the "other" stuff there is stuff that you need? It's worked for me on numerous occasions, with my "other" currently down to 261 MB, according to Lumia storage check.

paulheu says:

Other storage is (in part) like the trashcan on Windows wit the exception it is supposed to permanently remove files if the space is required by the OS or user. This is the mechanism which did not work previously and would appearto be fixed now. The other area will take as much space as it can without causing you to run out of storage becauase of it.
Constantly keeping an eye on how large it is is the same thing as judging the battery life on what percentage you see in Settings>battery saver which at least for the first few weeks will be inidcative and will stabelize/be more accurate over time.
In fact many people who say they have ths 'issue' really don't but only think they do because too many people are talking nonsense on this issue.

theroyboy44 says:

So what u r saying is the 2.15gb of other storage my phone reads is fictional and I'm just freaking out for nothing?

Games can require up to 3x their storage space to install on the phone. If you have 6 or 8GB of "other" storage preventing you from installing an 800MB game, I consider that a problem.

The fact you trivialize this so much shows that you don't pay attention to the amount of complaints this garners from people in the forums, where their device becomes less functional because of it.

Chregu says:

Excactly. I'm not much of a gamer, but I wanted to try out a shooter once and couldn't install it because I had to little storage with 4.8 GB in other on my 16 GB device. I think that would have made me really mad if I'd cared more.

ZombieZed says:

Daniel is right. The "other storage problem"  was no problem before the huge games came out, because the system clean this up till 1gb is free, but 1gb is not enought for the new games. Microsoft had to rebuild to store to deliver the files directly and not the xap, because it is just wrong to need 4gb free for a 1gb game.

WPhoney says:

And this is epecially true if your device shipped with only 8GB of storage.

Yup. On my lovely NL720, I have 2.7GB in other storage, which hurts on an 8GB device. Maybe GDR2 will "fix" that and reduce it, but right now, besides hard resetting there is nothing I can do.

Daniel, if you keep filling the device with only a few mb of free space at most, 'Other' should start reducing in size. You have to keep adding content to keep the device full to get pre-GDR2 to reduce the usage faster, but you should be able to shrink 'Other' down to at least around 1gb or under. (This is easier than a hard reset, even though it may take a day or so to get the 'Other' allocation to shrink.)

paulheu says:

I do not trivialize anything. The issue is real and affect a lot of people. Having other storage at 2GB by itself however does not mean the phone is having this issue at all. It appears the biggest problem is that somehow the phone does not remove used XAP files and media downloads not stored to the 'normal' places as the app has no access there.
If you read up on the technical reasons why this are is there is is a collection of system files and the OS may grab as much space as it can for it. Where it goes wrong is when apps put stuff there the OS does not expect and so is not aware of it (and the mentioned .XAP files). As a result on a 'cleanup' these files are not removed.
If you require space from this area for say installing a big game then yes obviously this space should be released and it isn't that's obviously not good.
Point I tried to make is that there is a lot of people who claim they see the issue just because they have a XGB large 'other storage' space which simply is not enough to validate 'I have this issue too'. 

Chris_Sewell says:

I have GDR2 on my 8X in the UK

aerosmillie says:

Chris, me too...but I still have 3.75gb in Other storage which sucks

Rem97 says:

Better than having 7GB like me on my 8x.

Aryan Angel says:

I don't think this will be fixed before the 8.1 update. I have to reset my phone once in every two months because of that, it's really frustrating.

danWP7allday says:

Genuine question... Other OS's have similar issues too, right?

TheJoester09 says:

I was complaining about this issue the other day and my sister-in-law said that her iPhone 4S has the same problem, so apparently it's not just us. Other OSs must handle it a different way though because I've never heard anyone complain about it as much as us WP folks do.

danWP7allday says:

Yeah, it's interesting. I was pretty sure iPhone had this problem too. You can even Bing it

kullkid92x says:

Yes, you are right every OS goes through this, but nothing as series as WP right now.

I am looking at my storage app on my Evo LTE and under the App Storage, my Apps take up 484mb, my 'other' takes up 4.01gb -_- so idk if the android OS is installed on this partition of the storage, but yeah there seems to be this problem with every OS.

Now however, hearing some of you guys have up to 12gb of 'other' storage, that's crazy lol that's unacceptable. I am on the verge of going to Tmobile and getting a Lumia 925 so I would love for this to get sorted out :(

SwimSwim says:

Not to my knowledge, no.

How do I update my T-Mobile 8x? Its telling me "Your phone is up to date"

theroyboy44 says:

T-Mo hasn't released it yet when they do you can be sure WPC will have an article on it! So sit tight. I bought the 925 but I kept my 8x as a back up and I'm still waiting on this system update

MDak280 says:

I think it is fixed but the 1020 still has issues because it always save two copies of the same image and the images are larger. But idk why they would go to the other storage instead of just staying as media files.

Viipottaja says:

You can turn off saving two versions of the pic. And I doubt it has anything to do with the "other" storage anyway.

2 images is not an issue as Nokia said it takes 2 images, "1 for social networking uploads(under 5mb) and 1 RAW for full Pureview Tech(over 10mb)"...

jhoff80 says:

The thing is, the existence of 3GB or whatever in the other storage isn't an indication of a problem.  It's working as intended that way.  The OS is designed to use that space when available, and clear it out when you need it.
The bug here is not just that the other storage gets used, but the fact that it doesn't clear out when needed.  So, it could be entirely true what Belfiore is saying, despite people having a few GB of other storage already.
People have been overreacting about this issue quite a bit; sure, it's a problem if it prevents you from installing apps when your phone space is nearly full, but it's not something to worry about otherwise.

theroyboy44 says:

You realize worrying about something when it finally becomes a problem is stupid. If u see a speed car coming at you and u stand still and decide to u will worry about it when it hit u is downright stupidity. I'm not saying other storage is not supposed to build up but at least make some way of being able to clear it otherwise it is stupid

jhoff80 says:

And there is a way to clear it- use the Nokia Storage Check app.  It clears out any files that it is supposed to- those which are orphaned and left there by the bug.
Do you worry about clearing out your Windows page file when you're low on space?  No, Windows handles that on its own.  It's the same as this is supposed to work.

You realize, that info is false. It removes Temporary files e.g. Internet explorer. Storage Check does not fix runaway Other Storage problems for many, including myself (Lumia 720).

On that device, I have 2.7GB of other storage, which sucks on an 8GB device (only 281 MB is in Temp). I now have only 791MB left and if I want to install some games, I can't.

jhoff80 says:

I find it hard to believe that it just now removed 2GB of IE temporary files.  Just because it's called "Temporary Files" doesn't mean that it's not removing things like what Belfiore mentioned ("non-deleted large files (XAPs, eg", which are supposed to be only temporarily stored on the device in the first place), does it?
Either way, the general point I made still stands- the device is supposed to use that space when you have it.  It's entirely possible that your experience, the 3GB of Other being used, and Belfiore's statement can both be completely true at the same time.
As I alluded to with the page file comments- my work PC is currently using 8GB of 'Other' space.  That doesn't mean that it's not going to free up that space when it's necessary.

Fritzly says:

The Nokia app removes temporary files NOT "other"....
Right now my Lumia 920 has 277MB of Temporary files and I have an option to clear it and 2.9 GB of "other" and no option to clear it.

lippidp says:

It is possible to remove the pagefile and/or resize it. That's what we're saying here. We want complete control over Other Storage.

Nik Rolls says:

Good luck with that, watch your PC crawl to a halt. Just because you can doesn't mean you should; it should never be smaller than the amount of RAM you have installed.

Anyway, the correlation between Other and swap space (aka paging file) isn't quite correct, because swap space is meant to assist the RAM (and is cleared on shutdown/boot -- still reserved, but emptied), and it has a max size. Whereas Other seems to be a network/data/general cache, similar to C:\Windows\Temp. Which is a bit crazy because I clear my Windows\Temp folder once a year at the most, and it's never above a couple of GB if that.

But the correlation between the Paging file only taking available space is understood. However if Other is meant to shrink whenever needed, the phone shouldn't count it when reporting available space to the Store app, because a big app install should clear N GB of Other storage as required.

TonyDedrick says:

The tweet sounds like its talking about the other issue, which I assume is different from temporary files. If I go into the storage check app right now, deleting the temporary files has no bearing on what happens with the other section.

Viipottaja says:

Exactly. We need to wait a little and see how it behaves in GDR2, before creating another "internet truth" which may not be as much.

@jhoff80 Maybe. Who knows, maybe I'll "only" lose 2.6GB of data and that's just part of the OS. The thing is, I've used this phone significantly less than my 925 and only have 4 days it's using that much data--for what, I don't know. 

Point is, some people may see 3GB of data being occupied as an issue, or rather the problem not really being fixed. If it goes higher than 3GB down the road (6? 9?), I'm not sure what is supposed to be tolerable here.

WPhoney says:

If it's preventing people from installing anything, that is both a bug and a problem. MS has the habit of calling their bugs "features".

TechFreak1 says:

A friend of mine got his Lumia 920 last month and his other storage is upto a whopping 8.6 gb!.. I on the other hand have not had such a problem since portico and before that my other storage was at 7 gb and growing. When Nokia released the storage cleaner app on first use it freed out 3 gb! that's crazy.
I guess its not how the O/S handles things i have 180+ apps installed however none of my games take up more than 1gb. Right now according to the Nokia Storage check App i have 1.4gb in the other however according to phone storage check in settings it showing as 3.45 gb.
So yes it definately is a wide spread bug and those who say this a non issue are not only ignorant but blind aswell. Touch wood it does not magically spawn a larvae in my phone too...

Dantekai14 says:

Yeah! and you know MS is also introducing new bugs features in GDR 2 update.
Can't wait to see those features.

dalydose says:

Maybe its GDR2.1 that Joe is referring to. :)

DJCBS says:

no wonder Nokia's VP came out to complaint about the way microsoft doesn't care about WP.
The GDR2 update is pathetic as it is, the major things that were going to, supposedely, be fixed was the Data Sense absence worldwide and the Others storage. And now we find out that none of that was solved.
Way to go Microsoft.
Then people are surprised that Nokia fans are asking more and more for Android to come to Nokia. I honestly start to don't blame them. The Windows Phone team is clearly lazy and quite incompetent.

theroyboy44 says:

I wouldn't say they are lazy and incompetent, but I would say there was some lack of foresight because after them rewriting. The whole thing over and they missed this is a problem cuz now they have to try to fix it in a run-a-round why which a lot of times proves difficult cuz u cause bugs in other places that hen have to be fixed again.

Josh Harman says:

No one ever claimed that Data Sense would be available universally.

DJCBS says:

Yes they did. Go watch the WP8 conference launch event again. It was announced as a core feature of WP8.

it was also announced at that same event, if im not mistaken, that availability would be dependent on carrier adoption. So Josh is right. There is a difference between carrier dependent core feature and universally available core feature.

DJCBS says:

No such thing was said. But if you can prove me wrong by providing the exact time in which that happened, I'll believe you.

Dantekai14 says:

Google it......you'll find it.
Even you can find it on Bing.

DJCBS says:

I've watched it on YouTube. I didn't heard anything like that. Therefore, provide me the exact time.

http://www.youtube.com/watch?v=PbvixHH8frs 22:16 - "We work with mobile operators to deploy, and it's rolling out to mobile operators, starting with our launch and going into 2013. The first operator to be offering data sense this fall is Verizon." As you see, they never stated that it would be available on all operators, only that it will be initially available on Verizon. They even stated that the expansion of data sense would be going into 2013. And guess what? Its 2013. Theres more mobile operators getting it. No lies.

someoneinwa says:

No, the WP is not lazy and incompetent. There wouldn't even be a Lumia 1020 if the WP team hadn't modified the OS to allow the 1020 to capture two images at once. Do I want more and faster improvements to WP? Yes! But the WP team is not lazy nor incompetent. If you can do better, check out the job listings on Microsoft's website.

DJCBS says:

Le me know when Microsoft starts making public job offerings for the positions of power within the company. Also, take a photo of the flying pigs you'll see the day that happens.

Psh, apologist.
I'm convinced the 'Windows Phone Team' is really just one guy slaving away in a corner cubicle in the basement of Microsoft's campus.

Datasense is available to carriers to deploy, if the carrier doesn't support it, then you need to complain to the carrier. For example, the Nokia 928 ships with DataSense enabled because of Verizon, even though it is not yet running GDR2.

DJCBS says:

DataSense is available on Verizon because after announcing it as a core WP8 feature, Microsoft decided to change that and give it as an exclusive to Verizon. That's why they have it.

http://www.youtube.com/watch?v=PbvixHH8frs 22:16 as I stated above, Verizon was the first carrier to adopt it. It was at the Windows Phone 8 event. There was no "changing minds" or giving exclusives. They've been working with numerous carriers to be allowed data sense, and with GDR2 comes the apps for every single new carrier that has allowed it.

Mike Dimmick says:

Microsoft wanted to have the numbers in DataSense correlate with what the carriers actually count. Inaccurate information is worse than no information. Different carriers count different amounts - for example, some do not count TCP ACK packets (containing no other data) while others do. Some count the packet headers, others just count the payloads. Therefore, the carrier had to tell Microsoft what the phone should actually count, and what your limit actually is. If they didn't, or the phone was obtained on the open market, DataSense wouldn't be available.
My understanding is that with GDR2, DataSense will now be available to everyone unless the carrier blocks it. It will have a disclaimer if the carrier hasn't provided the info: see http://www.youtube.com/watch?v=ShZDWl_87wQ&feature=player_embedded&t=23 "* As measured by your phone. Your carrier's data usage measurement may differ." You have to use Settings to tell the phone what the limit is and when it resets.
Of course, some of the carriers probably don't want you to have DataSense, because they can charge extra for going over your limit!
My open-market Nokia Lumia 820 hasn't yet received this update. I expect that it will arrive after all carrier-supplied phones are updated: it seems Nokia are getting the carriers to provide support for the updates, so they get the updates first.

DrewT3 says:

GDR2 and GDR3 are/will be pathetic because MS does not want to invest any more in the  WP8 platform. They are trying to create one mobile OS by porting Windows RT to the phone. This is why they are reluctant to improve the dead-end WP8, just like they stopped improving WP7 after Mango.
The only question is when will we see the new RT underpinnings on Windows Phone? Will it be with Windows Phone Blue? Or will we have to wait until WP9? That will be the only time we see significant new features.
(This is all conjecture, but it is the only explanation that makes sense given how Microsoft is behaving. Either this is true, or they are totally incompentent or totally disinterested in mobile devices)

I too think that MS is dead-ending WP8 as well. It's the only explanation for the lack of improvements.

Not really. Microsoft has been doing a lot lately, and their attention has been diverted to Windows 8. And all the complaints about notification center this, android feature that don't help, since Microsoft actually likes to try and appease customers.

Also, Microsoft has been trying to up their speed too. You don't go from releasing a phone update every 1.5 years and a desktop update every 3 years to releasing numerous phone updates within a year and a desktop update each year.

Lastly, Microsoft just went through a reorganization. Windows Phone is now under the Operating Systems team. Meaning Everyone will collaborate on both Windows Phone and Windows 8. So those features that WP needs that Windows 8 has? I could see, a year down the road, Windows Phone having them. The slow updates? Sped up. Windows phone using a derivative of WinRT (WinPRT): Fixed. AKA: Windows Phone could potentially benefit from this change up. It wont be instantaneous, but Microsoft isn't about to pull another Windows Phone 7.8. That would be Mobile suicide.

DrewT3 says:

I expect that current WP8 phones will be upgradable to the Windows RT version, so in that way it is not like Windows 7.5/7.8. In every other way it is pretty much the same. Windows 8 will go at least 15 months (October 2012 to January 2014, probably a few months longer) with no significant updates.
You can talk about MS's reorgs and priorities, but there is no way to explain having a Windows Phone team be THAT unproductive unless they are working on something that is unreleasable without changing the whole OS.

i doubt there will be Windows RT for phones. thatd piss everyone off who fell in love with windows phone to wake up and find their device running Windows RT. HOWEVER, i do see WinRT (a framework not to be confused with Windows RT which is named after WinRT) being fully integrated in the future, as its running a variant of WinRT, called WinPRT (p for phone) at the moment. And sure there is. Microsoft started Windows 8 development before Windows 7's release, if im not mistaken. Perhaps they are working on 8.2 or 8.3? Or maybe they need time. Windows Phone 8 just came out Oct. 2012. Its not even been a year. So they are not going THAT slow. Doesnt apple release a version of iOS each year? So as long as they get a major update or two in before the one year mark thats good.
And considering the fact that they are having to replace features lost in the transition to NT from CE, its possible theyve been hard at work rebuilding those from scratch, explaining their, what some might say, "sluggish" speed in releasing updates.

BK-one says:

Got a 1020, restored from backup. 4.7 other storage. Terrible!!!

manonthemoon says:

I cannot find this Nokia Storage check app?

theroyboy44 says:

It is in ur settings page on ur Nokia phone. Just scroll all the way down it should be the second to the bottom

mukulvdhiman says:

Lol I'm on 1.5 gb on a 8gb Lumia 820..

Martsicky says:

I'm using 820 since mid-March, I have flashed it one hour after buying, with unbranded variant of 1232.5957.1308.0001 (RM-825_eu_poland_295) I performed hard reset in early-May. Since then, I'm storing all the photos (140) in my internal storage, because saving photos taken with option 'save to SD' causes huge camera lags, I've got Facebook, Twitter and two email accounts synced, skydrive folders synced with Photo HUB, 40 apps currently installed, and more than 100 installed/uninstalled at all... And everything is fine. "Others" are below 800mb... Strange thing it doesn't affect me. :-)

UzaiBaka says:

I have an 8x since it first came out, only have about 20-25 apps installed and my other is at 7GB. This combined with the system partition means more than half my memory is inaccessible. Consider yourself lucky sir, and I hope that luck continues for you.

Martsicky says:

Hum.. That sucks, man. Well... This post wasn't mean to say "hey, listen people, I haven't got this problem.. Kiss my ass..." :-) I'm just wondering why is that... There's my 820 that doesn't seem to be affected, and like 100 suffering from 'other issue' . That's the point of my comment. :)

UzaiBaka says:

Lol I didn't mean it in a bad way, I was genuinely saying your lucky you don't have to deal with it, it sucks. I'm always happy for someone with something that works properly.

alllies says:

Hmm...do you install apps/games from SD most of the time? If OS doesn't delete the XAP files..don't store them on the device...I'll try this right after GDR2 if the update didn't fix the issue..

Josh Harman says:

I've got over 2,000 photos on my SD and it runs smooth, could be your SD card rating.

Martsicky says:

yeah, you're right about it! :-) it's not a new one, but it's 16gb, so I don't complain. Just mentioned :p

ttsoldier says:

I've had my 920 since octoberish. Other is at 2.1gb. Doesn't bother me

theroyboy44 says:

Good for you but as this is a huge problem for others your input really adds no merit or value to this conversation! Have a good day.

theroyboy44 says:

Nah just annoyed at unhelpful conments

lebobbi says:

Then you're annoyed by yourself

Chill510 says:

I'm gonna say the Nokia storage app is more accurate because it actually breaks down what apps are using what data. It also tells you what the actual Other storage is...where the OS storage check groups a bunch of stuff together and then calls it Other.

chucky says:

Has at&t rolled out the GDR2 update yet??

Josh Harman says:

I only have 3.5 GB "other" & 2.5 GB of it is offline maps. So only a gig is unaccounted for. I figure that's all app settings & temporary files.
Not really a problem for me.
Nokia Lumia 822

Fritzly says:

Interesting, on my 920 Storage check shows the two separately: Maps 745MB and Others,,, 2.9 GB.

Maps are not a part of other. Youre correct Fritzly. Especially considering maps can be stored to a SD Card. Other is similar to iOS' other storage, where old downloaded emails, cached images, updates, installation files, and other content not covered by the designated categories go. Sadly, there seems to be no OS solution for removing such files (all removing them would mean you would have to redownload any save emails, and some apps would possibly take a bit longer to load content, the way i understand things)

Josh Harman says:

Not on my phone.
No Storage Check on my 822.
No way to save maps on SD on my phone.
No listing for maps inside Phone Storage, it must be counted as "other"

On my phone, Phone storage just has "Phone" and "SD Card"

Oh wait. I forgot. The 822 variant does not have the necessary firmware needed to run Storage Check, so you wouldn't know. Storage Check gives a more detailed look at ones phone storage, and the Beta version allows saving maps to an SD Card, as well as categorizes Maps separately from "Other". The other storage does not include maps, but on your device, Maps may be grouped under other instead of having their own heading.

Josh Harman says:

Storage check doesn't work on my 822.

Tragic says:

I have 543MB space used by other memory on my 925

Darren Walsh says:

I'd say it just needs an update on gdr2 to sort it out.. Hopefully!!

UzaiBaka says:

Sadly I've resorted to using this phone as a dumb phone due to other storage, lack of dedicated volume, and no notification center. Can't do anything without storage growing, don't listen to music out of fear of missing an important business call if I forget to turn the ringer up, and we only have live tiles which depending on the app may only work half the time (looking at you Skype) as a notification system. Oddly enough I miss my old blackberry bold.

Josh Harman says:

Ring volume and music volume are the same thing.
The phone isn't dumb sounds like the user might be.
I'm sure BlackBerry will be glad to see you back, good luck with that.

UzaiBaka says:

Dedicated volume for ringer/notification's and a dedicated volume for media dude...make them separate you know? Not that hard to figure that part out...probably should think before you call people dumb.

Josh Harman says:

This ignorance here is astounding.

NightWatch71 says:

WTF are you talking about? He has a point. What you're saying makes no sense. What is this "ignorance" you're talking about?

UzaiBaka says:

Yes your ignorance is astounding, I'm glad we could reach an agreement.

PS: why are you so against wanting a separate volume for media and the ringer? All other OS's have it.

mango.lover says:

My mind says no but my heart says yes.

Cellus13 says:

Can they just give us a button that will clear it. Instead of these so called "fixes". I know they're trying but having to reset my phone over something i can't control is annoying. Luckily windows phone back up is amazing.

UzaiBaka says:

I would imagine there is some important app data and stuff in the other section that makes your apps work without redownloading them...but that's just a guess, lets just hope it gets fixed soon.

Dome85 says:

My Lumia 925 still have 960MB of Other Storage... With Nokia's Memory Control. So the problem is still here...

procen says:

I have 520 MB of other storage also, and I don't know what's in there.

qwe123878 says:

Bought my 920 mid november, been using it since, right now i have 14.56gb of other. I have a lot of games, only 100mb of media and picture.Hope gdr2 will fix this.

UzaiBaka says:

Dude, that's crazy high other storage! What kinds of things do you do on your phone that could cause that much growth?

maroonedWP says:

It's like cancer man. Your phone has a giant tumor.

Rcxotic says:

Wow. We are in the exact same situation! I bought my Lumia 920 in November 2012 and my Nokia Storage check says I have 15GB in "Other".

sManowar says:

I think it probably works like virtual memory on Windows desktops.

WPhoney says:

What is the factor that worsens the problem?

a) a large number of installed apps?
b) how often they are updated?
c) their sizes during installation?
d) how frequently you launch them?

From what I've gathered, none of those. Its supposedly "cached" information for quick loading that didn't delete when not needed. Also copies of jpeg files that didn't delete.

paulxxwall says:

What is the other storage?

Damn, I should have written a whole section on that for this article...

aafa says:

i guess you dont have a WP8

paulxxwall says:

I'm sorry but I do have a wp8 a l920 and yes I really don't know anything of this other storage im sorry I've read about it but never looked into it till the other day but never really noticed it till someone mentioned it once again sorry for living under a rock

theroyboy44 says:

What Daniel is saying is if u read this article that you commented I. It about half way through he has a subheading saying other storage and goes into what it is

paulxxwall says:

Sorry didn't fully read

Whodaboss says:

If it hasn't already been said. STOP complaining on this site and go to Microsoft's site to log your complaints. It may make you feel good but WPCentral can't fix it. Only Microsoft can. Or I should say make sure you voice your displeasure at Microsoft as well as here.

theroyboy44 says:

Buddy I'm sure Microsoft checks up on the largest WP site so here or there I do t think it matters. If they do t check here too then they are doing the customers and themselves a huge disservice

Whodaboss says:

As the saying goes. You better be safe than sorry. I'm not for one second going to presume anyone from any company will waste their time to come read what some anonymous person has to say on any site. When you have a problem you go to the source.

VegaNovus says:

They could have addressed the issue, they may have set it so that "other" storage only uses a certain percentage of storage.

Didn't fix any storage problem for me. HTC 8X unlocked

Darren Walsh says:

Call me crazy but I actually don't mind doing a hard reset the odd time , it's sort of like getting a new phone plus you won't reinstall the apps that you never really used

theroyboy44 says:

I always reinstall the old apps through restoring the device

UzaiBaka says:

Lol way to think positive!

TechFreak1 says:

The L920 does not like a hard reset it spazzs out lol.

Darren Walsh says:

Mine does too the odd time but the power and volume down trick sorts it always, if not it's some flashing which is fairly handy

Zamir Yusof says:

The problem is it doesn't restore game progress and it is something that's should already fixed. How come after almost 1 year I still have to turn off auto backup photo to Skydrive just to keep my 'other' storage at reasonable size.

Darren Walsh says:

Oh I entirely agree it's a joke! I'm not really into games so it doesn't affect me as bad

UzaiBaka says:

WPcentral recently released an article detailing how Microsoft was placing priority on programing for new hardware a la 1080p screens, so that's probably why, but I'm not sure how the WP team is divided so its just something to think about.

Darren Walsh says:

Ah right , I never use the restore , I do just start from scratch, once my contacts are restored I'm happy!!

theroyboy44 says:

Yea but I forget which apps I had even the ones I use constantly, plus its just a chore to manually search each app one by one

IceDree says:

Go to windowsphone.com , log-in & click Purchase History, it will give you a complete list & you can download them remotely ... Just follow the instructions

theroyboy44 says:

But hey if the works for u more power to you bro

amitnahar says:

My Lumia 820 has 3.5 GB of other.. I can't do anything now....

Nejcooo says:

you can do hard reset but that is annoying to do

theroyboy44 says:

Yea just restore to factory default, hopefully you don't game much cuz ALL progress is lost minus achievements obviously

z1c says:

My Lumia 820 has 3.4 GB Apps, 1,9 GB System, 757 MB Other, and still have 1 GB Free Space..
If You want it, I'll give you step by step to got it..

ramonq619 says:

My 925 has over 1gb after a week

dbgman says:

297 Mb on gdr1. Had 697 but cleared it.

Dean Hepper says:

Verizon's HTC 8X is still without the GDR 2 update. Anybody know what going on with it?

UzaiBaka says:

Normally updates release a week or more after its officially released to the carriers for testing...usually more haha

Bailey199719 says:

My Lumia 920's other storage says 2.56GB. Be advised the phone has been in use less than 3 weeks.

Paul May says:

My 1020 also has 2.6GB in the other storage. Can anyone else confirm a different amount? Maybe its capped at a certain amount?

TechFreak1 says:

according to BK-One somewhere up in the comments he/she has 4.6 gb in the other section on the L1020 however he/she doesn't state what was used to verify - either checker via settings or the nokia storage app.

Huawei 4gb phone, The other storage is a bug for me. Microsoft don't release updates at the rate they are needed being the underdog its an requirement to rapidly improve things to keep the user base you've acquired happy. I have unlimited data but can't use the auto upload options for my pictures. They need to pull their fingers out. Microsoft are on a downward spiral it seems but its up to them to sort it out. (windows8,xbox one u-turns, windows phones) Thank god for 3rd party companies otherwise nothing would get done.

theroyboy44 says:

Thank God for 3rd party

Nejcooo says:

what about 620?

MikeSo says:

I'm HOPING that what Joe means is that the "other storage" will take as much space as it needs, but if that space is needed for app installations, media or anything else that the user needs it for, it clears out the amount of space jt needs. Of course, there's zero indication that it is what he means. But it's the only way I can square what he's saying with what users observe. :)

IamJonso says:

You my friend have just made a huge point that most people are not mentioning. Has anyone with the GDR2 update not been able to install apps coz their Other Storage was too large?

Dadstar0410 says:

This just came to me. You think, Daniel, that this other storage is from all the app, message, and photo backups that we do (listed in the "backup" section)? I know that auto upload/ backup of photos contributes, but what about the others? That would make a lot more sense as to why other takes up so much space.

MrSimmix says:

Does GDR2 fix that thing when you play music and the artist is suppose to show up on the lockscreen but it doesn't?

eyesoreM says:

I'm not entirely certain but I believe that could be something to do with Xbox music not recognising the music on your phone due to it not being supported in your country/territory.

LucasLumia says:

I suposse that deleting Temporary files diminishes the Storage "other" folder. That's why there is some difference between the two others. The one in the original storage app shows Maps, Temporary Files, Application Data and "other" (wahtever that means for Nokia) from Storage Check.

toph36 says:

This is a huge problem for me on my Lumia 822. Got up over 10GB with only 16GB internal storage after 6+ months of use and finally has to do a hard reset at the end of June. After reinstalling my apps after the reset, my Other was already over 4GB without any real use. However, after a month of use since, I am at 4.37 in Other so it hasn't grow to bad since. I really don't know why there isn't 64GB internal storage options available and/or micro-SD slots on the higher model phones? This would have been a bigger issue for me sooner if I didn't have a micro-SD card for my photos/videos and music.

LucasLumia says:

Does anyone have around 634mb of temporary files. I know some of them are useful and that's why they are not deleted but that much sounds excessive.