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Service Announcement: Outlook and SkyDrive experiencing downtime for some

If you are experiencing issues with Microsoft’s or SkyDrive virtual cloud service – you are not alone. Microsoft’s service status webpage is currently showing downtime for Outlook, People, and SkyDrive.’s issue notice was posted about an hour ago ( and states that some users might have issue accessing their email and might not be able to see all email messages. The current service outage may not affect all users, but for those experiencing the issue – we expect Microsoft to resolve the problem within the next few hours.

A similar statement has been posted for People, stating that “there are problems accessing people information” and that “you might not be able to see all your contacts.”

Finally Microsoft has stated that “services such as Hotmail, Messenger, and SkyDrive are experiencing technical difficulties.”

Let us know if you are currently experiencing issues accessing the above services, and if you are – let us know when you get reconnected.



There are 125 comments. Sign in to comment

IamDefiler says:

Count me in on this issue. :(

sholokov says:

I tried to email WPC, then realized, email is down. LOL

Sam Sabri says:

Send an owl next time. 

ssapre says:

Not working with since last 4 hrs.. :-( Hope they fix it soon

Ankmeyester says:

They must changing the skydrive name in all the URLs and queries :P
Here comes WindowsDrive :D

Lol - although they need to drop the word Windows if they want to go mainstream. I go for X-Drive

XboxOmac says:

X-Drive is owned by BMW. Just another patent in the way.

ryraansh says:

Mazda has SkyActive, they should be BSkyB's next target, there's also a phone card company called GTalk.

roystreet says:

Anyone also having an issue with their outlook calendar? I don't know if the calendar included in this, but mine sure isn't working right

p51mustang says:

Yup, my Outlook has been giving me sync errors with the web-based Outlook for the last few days. Only affects my calendar:

Task 'xxx' reported error (0x8004102A) : 'Error with Send/Receive.  There was an error synchronizing your folder hierarchy. Error : 800cce05.'


roystreet says:

Hey p51mustang (I like that aircraft) thanks for checking...Its nice to know its not just my account.

Web Webster says:

I can't access windows live email or email or people or skydrive, but calendar is working fine for me.  

roystreet says:

Let me clarify -- I can access my calendar online, but any changes I've made on my Windows phone and on my Win 8 slate doesn't show up, it's not syncing

kimlo91 says:

I lost access about 3 hours ago, service status at the time was all up but I knew this was a bigger problem and turns out it is. Hopefully not out for much longer, I need access to my mail! To be honest, I've had a Hotmail account for at least 10 years and this is the first time an outage has affected me so no complaints from my side, as long as it's not extended as I'm currently in discussions to start a new job, so I can't afford an extended outage.

schwalrus says:

Negotiating jobs too! Really don't need this, it's a horrible coincidence

kimlo91 says:

Haha, hopefully it's back up very soon, for both of our cases.

erzhik says:

Just when I'm waiting for an important email, outlook goes down. That's just great. If it was a scheduled downtime, that was stupid of them to do it in the morning. If not, still stupid.

kimlo91 says:

It wasn't scheduled, it was unexpected.

Gunbust3r says:

Maybe they installed windows updates and the servers are sitting at the spinning dots like my windows 8 laptop here...

Flavio76 says:

here is on and off for at least 2 hours....
thought it was something wrong with authentication , refreshed everything here LOL

NokFromApp says:

WPCentral, you guys are the best!!! I was just trying to bing and google to see if this was a problem only I was experiencing and just then I get a tweet from wpcentral answering my question...AWESOME!

K_lando says:

My Outlook is down, but not Skydrive

Choorp says:

Figures. I just went to Outlook because I wanted to start using it more instead of Gmail. Nope, can't access anything. Guess I'm sticking with Gmail. Reliability is really important to me.

Because Gmail's never had an outage, right?

Choorp says:

I've never experienced a Gmail outage during the many years I've been using it. I'm sure it's happened at some point though. It's just that Outlook having issues the first time I try to really use it leaves a pretty strong first impression.

Sorry things have given you a sour taste from the start. I can honestly say I've been using Hotmail >Windows Live>Outlook mail for years and have never been affected by any lengthy downtime-I have found it to be highly reliable thus far. Hopefully this issue gets resolved quickly and you get to see how great it really is.

joe_easton says:

This is the first time I have ever heard of this; normally it is completely reliable.  Hopefully Outlook can win you over once they get back online.

icthusman1 says:

This is definately not their first downtime. I use Outlook and Gmail and I feel that Gmail is more reliable.

fwaits says:

Completely anecdotal, but I feel the opposite from my history.

joe_easton says:

I have had really good success with it but today's outage seemed to last forever.  Mine is finally back up.

kimlo91 says:

As a hotmail user of over 10 years this is the first time I've noticed an outage, and I use my email frequently.

From UK - no probs for me ... for now

Any chance this effecting office365?

azraeil says:

Had to send an important email and was unable to access my hotmail. Had to use GMail instead. SkyDrive is also not working. My 920 has said that it's having issues with Hotmail for the last 3 hours or so.

Heatnup says:

I have two hotmail accounts, unfortunately the most important one has been DOA since 9:29am EST.

inb4 all the "SEE!?!?! THIS IS WHY THE CLOUD WILL NEVER WORK!!!" comments...

This is why the Cloud will never work! Microsoft are stupid for making Outlook! (sarcastic comment)

Dаmn you Harry Popper!!!!

yeungl says:

Same down

Oldmajor says:

Im suffering from email withdrawal. I havent seen an issue with SkyDrive

Hitchmah says:

Works perfect in switzerland :)

IMStrugglin says:

People, Outlook and Skydrive all up and running for me here (NW Arkansas).

My email has been fine, but when I try to buy an app (Chaos Rings) on the marketplace I repeatedly get an error.

InkabodCrane says:

Nevermind, I forgot the game doesn't work on WP8, only 7.8

OldDogSparky says:

It's crazy how this happened to coincide with me looking for a email someone was suppose to send. You end up hitting the refresh a lot with probably just makes things worse for the people trying to get things going again.
Overall, Outlook has been pretty reliable. I guess this is just part of the growing pains with so many people (including myself) switching from Gmail.

tororojo says:

Not working on my smartphone...los angeles, ca

darthhen says:

Down. Down. ☹☹

Josh Harman says:

Working for me.

Ferazzz says:

Checking now

Seribble2013 says:

My outlook, people and SkyDrive still out after a few hours....down here in south far as reliability is concerned, anything can happen anytime to any service....what's important is how fast its fixed, no?

K_lando says:

I say that's reasonable, but apparently others don't see it that way.

Choorp says:

Well, it's going on four hours now. For a service as critical as email, that's a very long time.

jelle_en says:

Not working for me online or via mobile. This is so frustrating as this is (sadly) my primary email. Also, very disappointing because there have been so many problems with accessing my email as of late. 

ike_mobile says:

outlook, skydrive, people - down for over 3 hours here

Ultimateone says:

Outlook down...

jwinch2 says:

Mine is working through the office outlook software, and the Windows 8 and Windows Phone 8 app.  If I log into the outlook website for access, that is where the problem seems to be.  

cddigi says:

I am only having trouble reaching Outlook. When trying to go from SkyDrive to Outlook, I can see I have six emails waiting for me.

ANDY23CA says:

Outlook down, but when logging on, it says an update will be provided at 2am (Australian WST).

cddigi says:

Thats what I got too, except mine is in Central Time.


We're working on the problem and will provide an update by Aug 14 1:00 PM. Thank you for your patience. Aug 14 11:01 AM


ANDY23CA says:

So that's 6:00pm UTC

Z51Corvete says:

Iam out too L920 hope is up soon I dont want to use the gcraqp again

Lea Galanter says:

I've been unable to access Hotmail for the past three hours.

rahul4aug says:

man still down for me.. need an urgent access to it..uhhh

Vallos says:

Outlook is now working for me... NYC.

Vallos says:

Check that... I received mail, then it went out again.

Lea Galanter says:

Am now seeing this text: We're working on the problem and will provide an update by Aug 14 11:00 AM. Thank you for your patience.Aug 14 9:01 AM
I am in the Pacific time zone, down the street from Microsoft. Tee hee.

Epic Pie says:

"We're working on the problem and will provide an update by 15 August 1:00. Thank you for your patience."
I hope it will be fixed by then.


Is this what happens after patch Tuesday?  lol

Yep. I had just finished typing an email at around 9 this morning, then it wouldn't send. Wouldn't save as a draft either, so I had to send it from a different address. I've been checking periodically since then, and can't log in.

OldMillXxX says:

I signed out, and then signed back in and it is working now.  I see my messages.
Stay tuned!

joe_easton says:

MIne appears to be working again.

Mine is working now. Signed out and back in.

abowl0e says:

I just got a Lumia 520 to match my ThinkPad and was wondering why the calendars weren't syncing!

xankazo says:

These Microsost outages are increasing and becoming really annoying!!! WTF!!!

cddigi says:

Working fine for me now.

RobinPaul says:

I can sign in on, but when i sync my phone it s last updated 5 hours ago...

xankazo says:

You can sign in, but the service hasn't been completely fixed, as you can't recieve emails yet and get an error in mail apps. 

FaCu B says:

They are updating SkyDrive storage because anniversary

Lea Galanter says:

Now logged in, and can see the list of e-mail messages, but saw a Service message at the top, and then the system logged me out and the standard service message appeard again!!! It's been more than six hours here in PT without e-mail! This is pathetic.

lippidp says:

My mobile email has been out for the past 3 hours. I haven't tried the web client yet.

I have been down hard for 4 hours now. :-(

Solo_wing says:

Everything was fine until this moment , now i can't see my email via mobile or website

Noahma says:

I can see my email on but cannot access my email on my 920 I get the error code 86000c09

fpostrow says:

Same here...

fpostrow says:

Back up and running as of about an hour ago.

Can't anyone tell the truth anymore....small amount, right! Everyone I know/do business with in multiple states, that is on outlook/skydrive is out and we are scrambling to connect via other feeds.

jlgoa says:

Same for me. Fine up to 21:00 and now, no more / from Switzerland.

JeffreyPSTX says:

I can get on the web but not through my WindowsPhone or through Outlook desktop app, this applies to skydrive, people, mail and calendar

Ed Boland says:

Still down here on the east coast of US!

rastanac says:

Still down here in AUS! :(

KKRLessey says:

UK still down

breaker119 says:

I haven't been able to access Outlook in thee months while People, Calendar, and Skydrive still work! I can still get mail through my phone and mail apps, though. It has something to do with non-Microsoft domain Microsoft Accounts (non-Outlook, Hotmail, Live, etc.). It keeps thinking that I am an Office 365 user. The first report of this that I can find for other people goes all the way back to January!

dukrem says:

Do you have those non-microsft domain accounts linked to your outlook account? Have you tried logging into your outlook account via IE10 in private mode?

breaker119 says:

My non-microsoft account is my account - I had it long before I ever even turned email on for it -  so it's not linked to anything that I am aware of. However, now I'm thinking I should try to log on as the guid in the 'sent on behalf of' text, but I may have tried that once before. Anyway, when using private mode it tells me that "This account cannot log into Log out and try again with a non Office 365 account"

pmhgeneral says:

Still down here to, live, outlook down and no emails in US.
Come on Microsoft get it together

Ed Boland says:

Looks like everything's back to normal here! Synced and up to date!

abowl0e says:

Still down on East Coast.

erzhik says:

Working on a computer, but still can't sync on the phone.

Steve White5 says:

very sporatic access

Still can't sync new email on outlook client.

Comrade427 says:

Still down on my 920. Had to check my email via the PC.

kathikibbles says:

Weird. Still getting the sync error (12-16 hrs depending on which account) on the phone, but do get new messages and can send out from phone just fine. Went on web to double check. On east coast.

Still down on my Lumia 1020, getting different error codes now: hotmail error 85010017 and hotmail error 85010014.

920Walker says:

Outlook down on Lumia 920. Error states blu-m down when trying to sync. Seems to work accessing on WP IE.

teaMJPx says:

Same here on Lumia 925. It works when I go to the website but neither my tab nor my phone will sync.

Zeroplanetz says:

My email is still down :'(

Sajoma99 says:

Yep, my email has been down since when I woke up this morning and is still not working.  Very annoying!

rohitsingh says:

Hey guys need a little help. I chose the worst day to reset my lumia. Initially the service status showed that both the 'people' and 'outlook' were down and so none of my contacts, backup messages or mails synced back to my phone. Every time i tried to manually sync, got an error: 86000C09.
After some time the service status shows that the people service is up and running while outlook is still down. I still havent got my contacts back in the phone.
What I want to know is, once everything is up and running will my contacts and all, hopefully, sync back or will i need to reset my device and start over again?

abowl0e says:

Still down. The oddity is, it seems app specific. The website is working fine for me, but calendar and email sync within the metro apps on PC and WP are both not working.

ShahdHamdan says:

This is funny, I check this website all the time, but I just woke up and can't sync my e-mail, so I googled the error code and found this xD
Anyways, let's hope it'll be fixed soon!

Yeap... +1 here for about 12 hours now... Terrible... :-(

ninny1176 says:

Mobile device email sync still not working...completely unacceptable.

Mobile access on my Z10 is obsolete!! I can't even reconnect my hotmail account and I have no access via my playbook or laptop either. This has me very worried and frustrated! I hope I don't lose all my information!
Worried in Northern Ontario Canada

rastanac says:

Update: looks like back to normal now for me here in AUS - both web and Lumia 920 emails are now syncing...whew!

Alan Nessick says:

Not working here, either.  Meh.

This service has been flaky since we were forced to start using the awful Skype, and hotmail in spite of any promise to keep it was nevertheless dumped (which I'm sure constitutes breach of service agreement). Whilst I'm not interested in having all my e-mails scanned to please advertising corporations, thus will never go near gmail, this is extremely poor service after forcing us all to migrate.

Tharizden says:

What a pain.  Finally have some syncing.....but stuff on my desktop is not showing in on my WP8 (Lumia 720) - and stuff in my account is not showing in the Outlook account (an alias)either.
Took all night of syncing just to get some info back into the Outlook account!! 
Poor performance, but great data usage with almost continuous syncing!!

Mattway says:

I still have issues on my Windows Phone with syncing my account. While status page claims Outllook is running normally. Is it just me?! =(

Daveola1 says:

No. Im having the same problem. Says it having trouble connecting to   Error 86000C09

Mattway says:

Same error message I have. Frustrating =(

I am able to login to my account on web, however it is not able to sync on my 920 or outlook desktop application.
Any Idea? whats happening?

dukrem says:

Still not syncing on my metro mail, calendar, people apps on windows 8. Windows phone and the web are working fine for me.

Sajoma99 says:

Still not syncing on my Apple devices (iPad & iPhone), but working on my PC w/Windows 8