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Microsoft YouTube app for Windows Phone choking on errors, causing frustration amongst users

It’s been 24-hours since the surprise return of the Microsoft engineered YouTube app, thought to be complacent with Google’s terms of service (TOS). The app, as we reported extensively, is essentially the same as the one originally removed but now with pre-roll ads, no video downloads, voice and upload support.

While reviews and feedback from the app have been tremendously high, one of the core features of an “official” app is stability. The idea here is that since Microsoft is theoretically abiding by Google’s API requirements, the app should ideally never stop working (unlike third party apps). However, tonight it seems to be a fairly wide spread outage of the app on Windows Phone.

We tested the YouTube app on our Lumia 925 and Lumia 1020, on both Wi-Fi and cellular, and we were constantly met with the somewhat befuddling “Something happened and we’re not sure what” error message (see below). Nothing from YouTube would load and the app is basically dead in the water.

Users in the Windows Phone Central Forums and on reddit have experienced intermittent outages with the app’s service coming and going, seemingly in a random fashion.

Preliminary analysis

YouTube Error
The error Windows Phone users are experiencing

Our first hunch would be to presume a connection, somehow, between this outage and the Outlook.com and SkyDrive problems that Microsoft has been experiencing today e.g. that the app passes information first through Microsoft's servers. However, upon looking deeper at the information that the app is sending out, it looks to be something more fundamental.

The current problem with the YouTube app is that it appears to be using a “revoked developer key”, which is invalidating the app:

X-GData-Key: key=AI39si5YN5ADODc3kFpbnuzyiD8JgZoo6Ni2CEbEu2P_
lgdk85DMMp9kOXlDNrTXNd33q2gCN21-GHgZeyJ-7UWwIcYE7EAQxg

According to Rafael Rivera (@withinrafael) who discerned the above information and assisted Windows Phone Central, that can only occur in two situations:

  1. Microsoft forgot to update the key with the new app release
  2. Google revoked it

Google revoking it is a plausible explanation should Microsoft not have received permission to publish the app within those API guidelines. Backing up this theory is the fact that the Windows Phone Blog never did an announcement post for the return of the YouTube app, which is a bit curious. Perhaps Microsoft has been caught off guard by a Google change?

However, this is Microsoft and forgetting to update the developer key in the app is certainly not out of the purview of potential blunders by the software company. So while it may be convenient to accuse Google for this, it could just as well be a Microsoft guffaw. We’re really not sure in this case.

Assuming this is just a Microsoft gaffe, Rivera suspects the developer key is hardcoded in the app, which means Microsoft can’t fix this via a simple server side change. Instead, an app update will be required.

Alternatively, if Google revoked it, it simply means the companies have not come to an agreement and Google is ratcheting up the response to a very aggressive level or that Google has made some backend changes, affecting numerous YouTube apps.

We’ve reached out to Microsoft, who is aware of the problem, for a statement on the matter. We’ll update this post accordingly when official information comes forward.

Update: It appears that the third party app MyTube is also having issues playing videos (after multiple plays), meaning this is looking like a Google change.

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Comments

There are 223 comments. Sign in to comment

Forc3 says:

Sooo true. POS company srsly.

Kevin Rush says:

Their powers.

minus365 says:

burn in hell google!

CobraJ82 says:

When I installed yesterday it install as separate app

tvolpe86 says:

myTube is better anyway.

Good, cause that ain't working either.

arcanejerem says:

Working fine with Metrotube, no issues on my Lumia 920.

Metrotube is still working fine for me but Mytube will only play one video before crapping out. The original MS YouTube application is a total no go cabbage of an app now. Thanks Google for being a bunch of wankers

aitt says:

Glad I didn't update yet.

ruddevil says:

I haven't updated either, but it's the same issue with the pre 3.2 version.

For now metrotube and mytube is better by far.

had to re-sign in to google for metrotube this morning and now it works fine. Was not working last night. Think I will wait on the Microsoft you tube app til I hear that it's fixed.

lbaxter says:

I got the same error on my HTC 8X. Then, I tried to use the Youtube app on my wife's Nook HD (Android), but it wouldn't load anything. So, I tried Youtube on the Nook's browser (Chrome) and also a no-go. But, it worked fine on the laptop. It appears it is a mobile Youtube issue via Google.

lbaxter says:

I also had this issue on my HTC 8X official Youtube app. So, I tried the official app on my wife's Nook HD (Android), but it too would not load anything. I then attempted it on the Nook's browser (Chrome), but Youtube was still a no-go. It only worked via the laptop. So, it appears it is a Google issue with mobile Youtube and not a WP8 issue.

Adi2 says:

Last week google chrome on android was dead too

prophoto1 says:

man downloaded it!!! tried it!!!! got rid of it!  NUFF SAID!!! gone back to a more reliable third pary version, which is anyone of them! SAD TO SAY!

Only Youtube official not working.
Metrotube and Mytube is OK for me.

MikeSo says:

Try playing TWO videos in myTube. One works. The second one will get an error, unless you restart the app. Clearly, something is going on.

Osama204 says:

FIX IT GOOGLE/MS!!!,

MikeSo says:

Am I the only one that thinks this is no big deal, since the mobile website works just fine?

ejlee072006 says:

Use the metro tube... Uninstalled this app after installed!!!

murtagh360 says:

Google confirmed that they blocked it. They really are showing their true colour now

Jesse Harmon says:

I just went to the google facebook page  and messaged them about it and asked them to fix it   dont be rude  justbe sincere that you want you tube and dont understand their problems .

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