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Bing Search new

PSA: Bing Search update for Windows Phone 8 going wider in the US

Back at the beginning of August, Microsoft detailed the upcoming changes to Bing Search for Windows Phone 8. The change was meant to keep Windows Phone 8 in line with the current desktop version of Bing and due to metrics on user action, the Search layout was changed.

New Bing Search

It was noted though that these changes, which are occurring on Microsoft’s backend and not the device itself, would be rolling out to the US first and the rest of the world in the coming weeks. At the time quite a few of you in the US already had the update, though on our T-Mobile and AT&T devices, we were left out of the mix.

However, since yesterday we’ve noticed our Bing Search has finally received the previously announced overhaul, merging Local results and giving media a new layout. In addition, we’ve had a handful of tips from readers noting the same change, so we’re surmising that Microsoft has activated a second stage of deployment.

Have you noticed the changes? If so let us know below with your location.



There are 129 comments. Sign in to comment

Jf.Vigor says:

I hate it. I was eagerly anticipating this update until I received it 3 days ago. It buries the local search within web and sometimes (!) doesn't even show any local results! I put in "wells Fargo" yesterday and not once did it show me a local wells fargo bank (the old way would have - it was my most used windows phone feature). Used Nokia maps to find a local wells Fargo instead. And as nice as Nokia maps is, its slower than simply binging it. I wish it could go back to the old way

theefman says:

Maybe its down to the rollout, just tried it and got local wells Fargo locations at the top of the search results.

Jf.Vigor says:

Thanks. Just checked again and yes Wells Fargo is at the top. Awesome. Maybe you're right and it didn't fully rollout yet or something to me. If it consistenylu shows my local results I retract my original post

Odog4ever says:

I got the "update" a while ago.
Local results regularly don't show up where they use to, mainly retail stores and restaurants.
I don't understand how I could have gotten half of an update where local results are broken,  (I live in the Washington DC suburbs so my locations shouldn't be a factor)

Chris_Kez says:

Really really not a fan of this change on mobile. Burying Local seems like a step backwards. 99% of the time I use the Bing button on my phone it is to find something local.

adrian1338 says:

They dont bury Local they merge it into the main search which is logical 

Chris_Kez says:

If they're going to merge Local and Web, why have any pivots? I'm not seeing how this new arrangement is logical.

allos autos says:

Try changing your "browser and search language" to "English (Canada)". We don't get nice things.

deloa84 says:

Agree. I did not like this update since local searches are deeply buried. I was trying to find a local AutoZone. Previously it would show the local ones, website, phone numbers etc. Now it just seems a bit harder and tedious.
EDIT. Ok maybe its not THAT bad but I still prefer the previous layout.

uberlaff says:

Completely agree! You can't find local info anymore. This sucks.

sholokov says:

If you search for generic term, e.g. Car repair, it will give you all local results with phone numbers and a link to Drive/navigation. But if you search for, lets say, AutoZone, it will give you web results with links to AutoZone's web pages that has phone numbers or directions. Give it a try and you will see what I mean.

RyanAMG says:

Last couple days it's been funky but now its working with local at the top. Now I'm liking the new layout.

gtbuzz says:

Really really dislike this new layout. Tried searching for Starbucks, Home Depot, and McDonalds. Not a SINGLE local result. Seems the only way I can find that now is to go to Maps. The starbucks result for instance, under the web tab has web results, images, more web results, videos, more web results, apps, related searches, more web results.
Also, why on earth do they list image and video results within the web results if there are separate tabs for those? This thing is an absolute mess now.

steve_w_7 says:

You're not doing it right, then. 
I searched for Starbucks, and at the very top, it shows the official Starbucks website, below that is a map of the nearest location and below that are the locations of the next 3 closest stores with phone numbers and directions.
The new layout is great, in my opinion.

Jf.Vigor says:

And you're not reading me correctly. I just did a Starbucks search and my layout is in a different order than what you just laid out

steve_w_7 says:

Maybe I get extra special Starbucks treatment because I'm in Seattle.  ;)

gtbuzz says:

Okay then, since you're obviously so much better at this than I am, please tell me how to "do it right." Here's what I'm doing:
Hit search icon
Type in "starbucks"
Hit enter
My results? Web, news, apps, web, related searches, more web. Not a single local result. No maps, no phone numbers. Nothing. If I go to Maps (MS or Nokia) it immediately knows exactly where I am. This is different than what I got earlier today too.
I stand by my initial claim - these changes as they have been rolled out are utter garbage.

steve_w_7 says:

I'm sorry yours isn't working properly.  I hope it gets updated for you because when it works, it really is a great layout.

ymcpa says:

It looks like it's not fully rolled out yet. I am getting local results for starbucks, but not some restaurants and banks.

Andygoes says:

Try typing in your city after the search. I couldn't get anything for Starbucks, McDonald's or Meijer unless I put in Lansing afterward. Locally owned businesses seemed to work fine, though.

jjmorgan64 says:

I also can't stand the lack of local results, I've been using the maps program to search for local results since the update went live on my l920.
On my mobile device I search many more local items than images or video.

E Lizzle says:

I agree with the others, the new local is total crap. 

TechnoTim says:

Mine doesn't work. I don't get any local results. No pivot (which is expected after the upgrade) but no local results in web. Now to search for businesses I have to open Nokia drive, but then I don't have phone #"s or hours. Its not that I am resistant to change, its just that I don't get the information I need, no blended web and local. I don't want to go to the vendors website just to see address/#/hours. if someone knows of a fix let me know. US ATT 1020

Jf.Vigor says:

Give it time. In a few days you may get I guess, a second update... That populates the local search more. Thats what happened to me

duk3togo says:

Let me as ask do you have T-Mobile because I noticed that on my wife's phone but not on mine. I hit cvs on her phone and she didn't get any of the local search. I did on my ATT and the local search was on top. I am wondering if TMO and ATT got different updates.

Jf.Vigor says:

I have at&t. The 920

Jim_MAY says:

Local & Web have integrated looks so much better.

BrhineScot says:

I still don't see local results for things I normally would. I mostly used Bing for the local results. Not liking this change, I don't care much about videos of "coffee".

Chris_Kez says:

I'm seeing it on my 920, using AT&T in New York metro area.

theefman says:

Just checked and I have it in the DC area on a Rogers 920 on Tmo.

Odog4ever says:

I'm in the DC area also. Are you getting reliable local results for searches?

bashbaliga says:

Being from the rest of the world, For the first time I'm happy MS is ignoring our ass, i absolutely love local search results.

My android,friends,think its pretty neat.

SargeT says:

Being from the _very_ rest of the world, I still can't wait to say I'm happy to get something more interesting than desktop(!!!) page of Bing after tapping the search button. Our local search provider Yandex (Russia) sucks and the third option is Google's mobile page which I'd be happy to ignore just because it's google.

Josh Harman says:

Huh, got it too.
Have to take it for a spin.

SchueyF1 says:

I have it Canada by using US search. Changed over last week for me.

allos autos says:

I'm on Rogers in Ontario and I have it if I change my browser and search language to "English ('Murka)".

Warbler says:

I got it on my unlocked 720 here in Brazil too

AccentAE86 says:

I am finding it harder to find local businesses. It mostly just gives me their official websites instead of finding a location close to me. It had been quite frustrating. Though when it DOES find the local business, its nice to have a direct call button. I just wish they didn't combine web and local searches.

Andygoes says:

Try typing in your city after the search. I couldn't get anything for Starbucks, McDonald's or Meijer unless I put in Lansing afterward. Locally owned businesses seemed to work fine, though.

mattcald says:

Yeah, I used the Local tab a lot.  Do not like the new search.  

Got it on my Lumia 1020. Like very much so far :-)

mrshamoozoo says:

I got it. Lumia 920 att. Pretty slick I must say. Like the one button press for drive navigation

If I leave on the setting for Bing to use my location, I get ZERO local search results. If I turn off the option for use of my location, the local search results show up. Fantastic, right? Not really. All my results are for Philadelphia pr London....and I live in f'n Detroit. This is starting to be right up there with Xbox Music and Xbox Video. WP and Windows 8 had so much promise, but instead of them bettering areas and fixing others, everything seemed pt be getting worse. This is ridiculous.

Andygoes says:

Try typing in your city after the search. I couldn't get anything for Starbucks, McDonald's or Meijer unless I put in Lansing afterward. Locally owned businesses seemed to work fine, though.

BrhineScot says:

Confirmed. I just noticed that and came here to post before I saw yours. The funny thing is that with location off I get sort of local results (Bellevue instead of Seattle) and get the link to turn on location for better local results. I click that, turn it and the search reruns.... With no local results. Typing Seattle after a term does return local sometimes, but for things all over town, not near me. Definitely broken.

iSingBass says:

It seems to have been in some transitional stages over the last few days, with image results running off the screen. Just checked it  now and it's a bit messier, with an extra Bing search bar at the top of all of the pages, though the media results do stay on the screen. I will miss the Local page unless they have something new coming to replace it.

iSingBass says:

Oh, Lumia 920, AT&T, Arkansas USA

absolutshame says:

Yeah same here with the images running off the screen issue. Glad it was fixed. Loving the new local feature however.

theroyboy44 says:

Looks like I got it. Its kinda insane if you think about it. Like stuff on your phone just changes without ur knowledge! Lol at least knowledge of when it will happen

NIST says:

I like how if you search for lets say "coffee" it will include local places like Starbucks with a location, phone and drive information. And when you select drive, that the Here drive app fires up ready to go. That integration is pretty slick.

Lewis Wilson says:

I have. Located in Virginia.

mjfadaway says:

This update blurs images

drankurn says:

I don't like it, tried few searches like bestbuy and did not get any local info. Local tab was the main reason to use the search button.
I think Bing on WP is going backwards, first it lost the context sensitivity and now the local info. What's the use of search on a mobile device other than these two instances.

Andygoes says:

Try typing in your city after the search. I couldn't get anything for Starbucks, McDonald's or Meijer unless I put in Lansing afterward. Locally owned businesses seemed to work fine, though.

Enever says:

Losing the local is a HUGE step back. Was also one of my most used. I originally thought Nokia had blocked it because it forces you to use their maps! I never get any local results now ( in new York city!) where can we complain about this?

Andygoes says:

Try typing in your city after the search. I couldn't get anything for Starbucks, McDonald's or Meijer unless I put in Lansing afterward. Locally owned businesses seemed to work fine, though.

BrhineScot says:

That sort of works but the results are not really local but all over the city.

gregsedwards says:

Just got it. Nice! I'm not as concerned about the reorganization of results and so-called "burying" of local. When you actually use it (for example, search for a local restaurant), the local results seem to be intelligently prioritized within web. I just don't think there's always enough of a need for local results to warrant an entire results category. Well done, Bing!

zhoulhas says:

same as image above. Malaysia

TaxiBasher says:

Changed this morning on tmobile for me in New Orleans. I actually like it. Played with it using different searches and so far has been spot on

Arpit Mittal says:

i got this change after 2-3 days when you posted last post regarding Microsoft details forthcoming changes to Bing search on Windows Phone 8. may be 7-10 aug 2013

I m from INDIA

WP7_Genius says:

Now it clear why my LOCAL search has vanished.....this is whack...

Mad MilkMan says:

Am I the only one who extensively uses the image search on a mobile device? I'm a little annoyed that there is a limit to the amount images you can view from bing search. May be nit-picking but why can"t I view images until my eyeballs bleed through my sockets?

larrybon says:

I like the improvements to photos and video's, infinite to phone. No longer the need to hit more...
Hell, use local scout your areas.

theroyboy44 says:

I definitely do wish the location search would come up first instead of news then the map!

moc426 says:

Yup this has been working for a few days now, I first noticed it with the drive and call buttons, which are great!

Haystack510 says:

Hayward,CA changes are confirmed here in the Bay Area. Looks great running smooth. KEEP UP THE WORK MICROSOFT.

ebradley says:

I miss the local search

James8561 says:

Just got my update today. Pretty awesome compared to the old Bing

Enever says:

I am in Manhattan and typing " Starbucks " , " bank of America " , " chipotle" brings up NO local results in the search. The only way to do it is to to add " new York" on the end and it works every time...that seems ridiculous as Bing knows my location!

Its not a user error. Its a Bing error. But thanks for making a false accusation.

I got mine today at&t Nokia Lumia 920

wiseguywood says:

It's on T-Mo Lumia 810, Indiana, USA.

marbla says:

So now it's only half a year to never till the rest of the non US get's those features :-). Seriously though it'll probably take a few months as these things usually go if they even port all features.

muitosabao says:

I have it, and I'm in germany.

kenosando says:

At first, image search was all messed up. Some images would overflow off the screen, and some you couldn't see at all. Then I noticed more changes to web searches, with news articles and such being layed out differently. Today, I realized there was a rollout of changes, and I did a search that was messed up yesterday and the images are nicely tucked inside the screen dimensions. Local results are nice, because you can click to call and drive without opening the specific Bing page for that venue. Love the aesthetics as well.

joe_easton says:

Mine is updated; 8X on VZW in Cincinnati, Ohio.  I like the results.  Relevant and concise.  I wish the APP section was a little higher as it helps promote going to apps instead of the web but its still a better set up.

Corepc says:

Working very well here in my location in Texas. Searching for things like "Autozone, StarBucks, NewsPaper" Local Results are posted with phone numbers and location's has well at the very top.

phasar says:

Whoever came up with this lame idea must be secretly working for Google or Apple. Only three search results,are you kidding?

steve_w_7 says:

So, let me get this straight... 
You want to quickly find directions to, say, the closest Starbucks and it angers you that they don't show you the 4th, 5th or 6th closest locations?  How many locations do you want to drive past before you stop?

my wife has had it for about 2-3 weeks. I just got it last night on my 1020. Awesome how you can call a store directly from Bing and also links to drive too.

wpceej989 says:

Looks great so much cleaner in my opinion

jfivieght says:

This is actually very interesting; MS should move to this type of update process; it would be much easier to cut out carriers in the process for updates and upgrades

toph36 says:

Not sure how much different this all is, beyond the merging of Web and Local.  I did a couple of basic searches on "restaurants" and "pharmacy" and in the results under Web would give me 3 urls then the local results for nearby locations related to the search.  If I want to expand the list, I click on "see more business listings".  Seem pretty straight forward to me and everything is still there as before.  I do like the "drive" link as well.  Overall, looks good to go.

spaulagain says:

This updated is horrible. The "local" results are buried or non-existent and not allowing the user to specifically define a "local" request is ridiculous. Also, the image search is horrible. The resulting images are horrible quality. They all look blury, even if you select and image to view it by itself.
I was excited by this update, but now that I got it, I hate it. Its horrible.

phasar says:

I'm willing to wait before passing further judgment, they could be in the middle of analyzing and perfecting the new changes. But only three search results is unacceptable. And pressing the links for more results only gives you an error message and no additional results.

microhaxo#WP says:

I just got it. Works great!
All local results showing up for me. I like it much more than before. I will be using the bing button exclusively now.

I don't like the new images layout. Images are low resolution unless you zoom in on them?

joshcsmith13 says:

what I don't get is why it often gives a string of image thumbnail results in the Web section, when there's an Image pivot just to the right. ???

I think the layout and what Bing is finding are two separate issues.  I do like the layout, *when Bing finds local results*.  However, Bing is often not finding local results that it should find and would have found before I believe.
Example:  I binged "autozone".  It found no local results.  Scrolling down on the Web tab in Related Searches was "Auto Zone Store".  I selected that and 3 local AutoZone stores were displayed at the top of the Web page, and they are all named "autozone", exactly matching my first search.  Why did a search for "autozone" not turn these up but a search for "Auto Zone Store" did turn them up?
The *exact* same thing happened when I searched for "panera".  No local results.  Found "Panera Locations" in Related Searches, tapped that, and then 3 local Panera locations showed up in the list.
So I like the layout, but Bing is currently not finding local results that it should be finding.  Let's get this fixed, Bing folks.

spaulagain says:


I Bing "Home Depot," "Target," etc. And get nothing for local results. And there are plenty of those in my area. Something is broken with their search function. That's why having the local results tab was helpful because you could specifically narrow that down. FAIL

TechAbstract says:

Home Depot, Target, and Autozone are all working for me.

My wife and I both have Nokia Lumias 920's. We both have the Bing update. When she searches for local businesses, she gets local results at the top of her search with phone or drive options. When I search on my phone I get web links. Here's the fun part. If I turn off the location option on my phone, it works like hers. I turn the location option back on, it shows web links in the search results again.

RafRol says:

Strange... When I search for McDonalds I get the old Bing search with the location tab. When I search for Starbucks I get the new format without the location tab.
Edit: OK, now I'm getting the updated search for McDonalds...

Evan Thomas says:

I have it, 8XT on Sprint in St. Louis. I don't like it, but I have it.

dcutting says:

I've got it on my AT&T Lumia 920. Now if I could just get that elusive amber update from AT&T. Good thing they don't have control over releasing this search update or I would still be waiting.

WPuser2012 says:

I am using nokia 1020 , why cany i see this bing search changes, my bing search just looks like old one , i cant see the changes

AkAdam says:

Not sure if it was there before, but I noticed a separate "Call" and "Drive" button underneath a restaurants Bing search when I search for one. Came in handy over the weekend when I searched for a neaby pizzeria and wanted to call in a delivery.

steve_w_7 says:

Lumia 925 - Tmobile. US.
I got the update and I love it.  It's clean and intuitive.  The local information is sorted to the top in a very useful and easy to use layout.
However, it appears that there may be a little glitch at the moment.  Each page shows a smaller Bing search bar at the top, before the results, with additional links to Web, Images and Videos.  Perhaps an artifact from the desktop version.  I would expect this to be sorted out soon.
Nice work, MS!

I wish they wouldn't have changed the local part. It is not always mixed with web search. You have to add "locations" sometimes but that still doesn't always tell me which one is closest. That was one of my favorite features too!

Voxophone says:

I've had the changes for about a week, and I really like them! My only complaint is that all images are really low-res under the 'images' page. Other than that, I like this update a lot.
HTC 8x on Verizon, in California.

wganz says:

I feared this update when I first heard about a few weeks back as I LOVE the local tab. A few days ago my wife got it on her 920 and was not happy, I told here to use Maps instead.  I got it today on my 1020 and wish I could go back somehow. The local results are nice IF THEY ACTUALLY SHOW UP. I hope they fix this fast, it really stinks.

markk132 says:

Lumia 928 on Verizon in northern NJ and I noticed the updated results on Sunday 8/25

The new Bing is up and running here in Miami on my AT&T 920

isi mcf says:

When I search Starbucks on my 1020, I don't get locations or numbers. My wifes 920 does though. Any idea?

walter1832 says:

This is the best thing since sliced bread and hoho's!

amgray86 says:

Got it a few days ago in Chicago! Love what they did as it makes everything more seamless, and the added celebrity cards are an added welcome!

Viipottaja says:

Like how local results are at the top with direct one click buttons to call and to navigate/drive to with Nokia Drive!
They could make the caterogies (see more business listings, news/see more news, apps/see more apps) of results on the "web" tab more clear, now they all kind of blur especially if scrolling up and down quickly.

Montpbm says:

I searched for Wells Fargo and the app is in the middle of the page! WTH!

lerimer says:

Yup, its live here in the Orlando area.

Dan Sorensen says:

Agreed: the new local is a step backwards. It is usable, but no longer as quick to access as it was in the "Smoked by Windows Phone" era.
I also wish the Bing photo stretched across the panorama of all of the screens. It is a pretty photo and would work perfectly for that.
Outside of the changes to local, it's nice.

danj210 says:

Only thing I don't like is the local tab being gone. Now everytime I search for a business, it shows web listings. Sometimes it will show actual local businesses I can click on near the top, sometimes they are down in the middle some... And most of the time there's nothing at all. Being without this feature I had since wp7, I'm pretty disappointed.

KillaRizzay says:

It hit me in Toronto Canada. Im also not happy about removal of local search. About 50% of my Bing searches were local searches and Local Scout isn't supported in Canada (even though you can enable it via a known workaround)

MediaCastleX says:

I guess being in NY I might get these around the same time as you Daniel... ;)

Darkgift says:

Just got the new layout about an our ago Central Jersey/Jersey shore, US. Now if I can just get GDR 2 for my Verizon 8x.

mase123987 says:

I am one of the many who received the change but do not have local results either at the top, or at all.  Looking forward for it to change sooner rather then later.

Josh Harman says:

I don't get all these complaints about local results.
One person pointed out that when searching for box stores by name (home depot, target, etc), they get zero locale results... but when I'd the same search, I got a map with 3 of the closest home depots pinned and directly up under the map those locations are listed including address, phone number and a link for directions.
Personally, after playing with it I think it's a great update. I wonder why some people are having such problems?

My wife and I both have Nokia Lumias 920's. We both have the Bing update. When she searches for local businesses, she gets local results at the top of her search with phone or drive options. When I search on my phone I get web links. Here's the fun part. If I turn off the location option on my phone, it works like hers. I turn the location option back on, it shows web links in the search results again.

wganz says:

Trust me, I wish it worked that way for me. Neither home depot or target return any local examples, however cvs does. Basically it's just not consistent. I've found that if I append "in [town]" then it will work. I'm outside Boston, MA. 

rasa_jitu says:

In Malaysia, Bing censored the search....big time suck...

IceDree says:

Yes , I got the updated Bing Search with Web, Media & Videos tap ... Jeddah, Saudi Arabia

Got it. Local results with phone number and drive app buttons... stellar layout! I first noticed the change in Binghamton driving home to Long Island this past Saturday. Definitely needs to list more local mom and pop businesses.

lmoritz says:

The local results are missing on mine too, making this a big disappointment. Once they fix it (and from the comments of others it sounds like it is coming) this should be good.
AT&T Lumia 920 Washington state

dajunga says:

Got it.. Though doesn't look like the current time or dictionary feature is working. Lumia 1020, AT&T

Nawzil says:

I already got it about a week ago.

PS: I am in Kuwait. ;)

Salman Shah says:

I want the option to search by date