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Cortana outage causes the personal voice assistant to go quiet for some users

Cortana is still very much in beta and as such, we should expect some mishaps during these early stages of rolling out. Tonight, for some users, that scenario is becoming a reality.

Starting in the last few hours, a few Windows Phone users are complaining that Cortana is returning a witty error message when retrieving interests, aka the personal news and weather information displayed to users upon launching. Specifically, Cortana responds with "My suggestion well is dry. Try back later or add some more interests." Likewise, when you ask Cortana a question, she may respond with "I'm sorry, the internet and I aren't talking right now." strongly suggesting that Microsoft is experiencing some server issues.

Interestingly, this Cortana outage demonstrates just how reliant the personal voice assistant is on Microsoft's backend servers. The ability for Microsoft to dynamically update Cortana's features is also her Achilles' heel should anything happen back at Redmond. As a result, even asking Cortana to set an alarm may cause a failure.

Luckily, like all things powered by the internet, this is probably a brief downtime ending soon. There is no indication of how widespread the outage is, but it appears to only be affecting a small percentage of users (ourselves included)

Is Cortana working for you? Share your experience in comments.



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Lets hope it gets fixed soon'


shes working now

Mavee Shah says:

Working fine for me

sanchezursua says:

I hat the fact that you always have to have Location on for Cortana to work

Why? Scared the aliens are tracking you? She uses location based... Well... Everything. I hate that I always have to pay my light bill to use electronics in my home.

ovancantfort says:

Also hate this because of severe battery drain at my work. Wifi forbidden, and we only receive one cellular tower. Accuracy of location in my office: 8kms. Because of this,the phone is turning GPS on for several minutes (useless since I am inside) every half hour, which leaves me on battery saver before end of work!
And don't tell me Cortana can do anything with this 8kms accuracy of location! Would be much better if it would work without requiring location services. Ms, please give us the choice...

Micah Dawson says:

Haven't had any issues with her. West coast/California here.

sahib lopez says:

She's down in my end in northern Cali 

NIST says:

Same. Reverted to stock robotic voice for a while.

Not on the fourth when one of us is trying to show off Cortana to their family members and/or friends.

So what? She just took a leave of absence for the fourth of July. :P ^_^

Mestiphal says:

She can't reply back when her mouth is full of BBQ grilled chicken

heickelrrx says:

Cortana Hang on don't lose at me nooooooo

mango.lover says:

She's just overwhelmed from so many correct FIFA World Cup predictions.

rwcrossman says:

She just started working for me again

WinFan1 says:

She's going rampant

nimatra says:

It works for me

Yup, it only seems to be a small percentage. But enough that people are noticing. Even a few of us on staff are having issues, myself included. Probably just a temporary hiccup or changes.

Antluv82 says:

She won't talk with out my headphones. I don't understand that. That's my only problem

R0bR says:

She's never talked for me unless I initiated a question, but then today I got a call and out of the blue Cortana suddenly tells me who's calling.

sarim_xyz says:

How does she do that?? Did you set up some settings?

R0bR says:

I have no idea, I haven't touched my settings in a while, she started doing it on her own but it only happened on that one call.

Curtieson says:

On WP8.0 and earlier, to get the phone to announce the name of a caller it is under "ease of access" in settings. You turn on "Speech for phone accessibility".

DalekSnare says:

Wow I want that! Maybe the outage is due to upgrading?

Shantek says:

That feature has been in wp for a while, just uses cortanas voice now

kingkoopa09 says:

My Xbox music has been spazzing all day only fix is a reboot and open thru the store, wont find any of my songs until then

Yeah, its working fine for me as well. I guess very few people are/were affected by her absence

sarim_xyz says:

It works for me too.

Aman2901 says:

Not for me in India..And I thought that there was no news currently or she would have shown unable to connect at the moment if there was any connection issues!!

Try now, its working fine for me in India

Aman2901 says:

Maybe it's for the upcoming updates!!

Gautam plz tell how to get Cortana in my Lumia was working fine before my phone hanged..after software update at nokia care last month now I m unable to find it on my phone.plz help /guide..

Aman2901 says:

Change your language and region to english(US of A) and United States!!Reboot and then check in the app list..If it doesn't show up then reboot again..If it still doesn't show up then try the whole process of registering with the Preview For Developers!!
It won't be too long that the official update shows up so you can wait a little bit also!!

U r right Aman.already I have done rebooting.but Cortana has not shown.I m waiting now for the official update.may be within one week or so it will be available in our country...

Aman2901 says:

Try changing tha keyboard and speech to English(US)..It may also be a factor!!

I think Aman is right, try changing speech settings to English (United States) as well.
If nothing works, you can try my app "Cortana's Guide" for detailed instructions (it includes how to get Cortana)... :) its free in US,India and few other regions:

Aman2901 says:

Well Gautam I didn't knew you were a dev also..Many congratulations..The apps nice and awesome and I haven't seen a longer and detailed changelog earlier!! Mast hai bhai!!Mast!!

Thanx both Gautam n Aman.Can any one of you tell me why there is not an official application of mini opera?

Aman2901 says:

Is Cortana there now??
As you know that WP is still a growing OS and official apps take time to turn up and sometimes it is not easy to make a particular app due to some of its particular features and ofcourse due to the WP OS limitations which are being removed by MS at a considerable rate and also sometimes it is in the hands of some top level officials who try to delay the release mainly due to competitors or bribery!!
You can try alternatives like-UC Browser,,Maxthon,,Surfy,,Nokia Express and even IE 11 has improved a lot..My personal favourite is UC Browser!!

Yes,now Cortana is there.yeah...thanx Aman.i have also downloaded app on Cortana by Gautam..that's wonderful application.congrats...actually opera mini has been my favourite browser on Android and java phone.and I love that.that's why I am waiting for opera mini..

Aman2901 says:

Forget Droid now!! It's WP whose gonna rule now!!

That's right.but wp needs a lot of live wallpapers,clock showing time in seconds,call recording,true caller showing contact during the calls etc etc etc...but I love the experience wp has provided...

Aman2901 says:

Truecaller can't add that feature due to the OS limitations..They have mentioned that in their app details!!

I have also read that in true caller app.but don't you think microsoft should remove that kind of restrictions.even call recorder app is working in wp7.Actually Microsoft has to compete with android n has to make way for those kind of features...

Hehe... Thanks for the appreciation! (Aman and Pawan). I'm glad Cortana is finally working!
That's right, Opera didn't make its way to WP despite user's request and posts to twitter and their sites. I read somewhere, Opera Mini uses its own web page rendering engine for optimized and faster browsing experience, which is an objection for Microsoft's approval since they want that the browser should render using the engine built in IE only, as in other third party internet browsers made for WP. Another reason I believe in is that Opera now uses WebKit tools provided by Google and google never played well with Microsoft. So, I don't want to disappoint but chances that we'll see an official Opera Mini browser soon ain't high :(
Kuch khas nahi yar, ye toh ek basic text based app tha. I'll try to create better apps in coming days... Probably once I'm in college and start learning more into programming ;)

Aman2901 says:

Bhai email id diyo apni..

INGINE says:

Not in a working order here

Ali Javaid says:

Waiting for Cortana (and the 8.1 update) on my 1020 since forever! Why is Windows taking so long to roll out the update? :-/

grazy1982 says:

just do the developers preview its completely safe and been enjoying it since April. i dont know how you have been so restrained

rodneyej says:

Well, now that XBM works its completely safe....
Just don't install clock hub...

The_Lord23 says:

What's wrong with clock hub?

rodneyej says:

On some devices it can cause the phone to become unstable... It's been isolated as the main cause of the "morning freeze up" bug...
The app should be pulled from the store until issues are resolved.

Ali Javaid says:

I paid extra money for 2 years warranty, and it's been around 6 months since I've bought it. I'd rather wait. 

nicfromwales says:

Even if you did run into trouble and your warranty was voided, your warranty would be restored again as soon as the official update rolls out.

I have returned two faulty devices that were updated and can confirm that AT&T will take them back regardless of update. Just wanted to throw that out there for people.

Groover1971 says:

I returned my Icon to Verizon because of the long pausing and overheating while it was in my pocket not being used. They sent me another one for free. I suspect that it was as 8.1 causing the problem. I haven't updated the replacement and have not had any problems with it.

rodneyej says:

That was probably Clock Hub... Lol❕

Groover1971 says:

I did have Clock Hub installed at one time but had removed it soon after. My phone continued to have that problem afterwards. I have another phone (Lumia 822) that actually was more or less 'bricked'. It would restart but would boot up with the Nokia logo and them some small writing at the top that looked like it was left over from the DOS days. Resetting didn't help. Nokia Software Recovery didn't help. Verizon didn't help. They shipped a replacement. Now I have on 822 running the preview with no problems and an 822 and an Icon patiently waiting for the official release.

rodneyej says:

That's just how it goes sometimes.. These devices can be unpredictable.

K_lando says:

There's also the Nokia recovery tool (assuming you have a Nokia) that restores it back to original.

Finally caved and did developers preview yesterday. I admit its pretty slick. But 8.1 update still doesn't give me the things I want, which really is more about software and hardware. Will come back to WP when its WP9.

kullkid92x says:

Are you waiting for the rumored 3D touch and interactive tiles?

im curious what else you would consider software and hardware interaction that WP 9 may bring

rodneyej says:

You're wasting your time, and its not going to void your warranty.. They only say that in the case that an update is bad and may brick your device, but not one person's device has been damaged because of the preview.. Out of millions you're not going to be the first...
And, what "nicfromwales" said.

R0bR says:

My 1020 ran great with the initial preview release. After the first update I started having issues where my phone would just go black and be unresponsive, it happened today for the first time while I was using it when normally it happens when it sits idle. The second update didn't fix the issue, a few times a week I have to reset my phone with volume down power button to force a reboot. I'd say it's still worth upgrading but it does get annoying when it goes unresponsive overnight and I don't get my wake up alarm.

glassadam says:

@RobR: Yep, me too. I can't wait for the official release so I can stop rebooting my phone!!!

It happens on my 1520 as well, but I suspect that it is not the official 8.1 update to correct this (being that the official update is not much different than what we have already as confirmed on the 630/635)... But the Nokia Cyan firmware update to bring the phone more up to speed with 8.1

rodneyej says:

I used to have the same problem until another user gave me that advice... Now, my device works fine!.... I also suspect that the XBM app was causing issues, so I started closing it down when not in use... But, between the last XBM update, and uninstalling Clock Hub, my 1520 performs much better now.... It was benching around 600 on BMOS, now it's back to around 1020-1030...
AT&T 1520

rickybeer9 says:

Update to the current version If u wanna have fun...original update is gonna b late but u can update it again later on

grazy1982 says:

hardly had any issues on 8.1. on 1020, the one time it did it was when using the camera grip. the phone froze with the last image i took. had to wait for the battery to go flat. also had issues with onedrive crashing the phone when opened but assume that was more an issue with one drive on 8.1. all good now though


otherwise its been a good couple of months

Nakazul says:

Volyme down + Power button for 10 seconds or something, you don't need to wait for the battery.

sip1995 says:

Works for me too.

asylumxl says:

Had a few issues a few days ago. Just not many people noticed or were effected was a thread or two on the forum about it.

Luzimar Neto says:

Working here.
Fortaleza, Brazil

boxa72 says:

Not working here

Yep, out for me too :( Based in Australia (although dont tell Cortana or MS that!) and its Saturday morning (5th July) 8:45am.  Maybe all the 4th July celebrations got to Cortana?  :o)

keifwoki says:

Haha +925 ;)

Pinito-kun says:

She works perfect for me. I'm in Chile, by the way.

Here is fine. She is not okay a few days ago, when her voice are robotic. 

Londrina-PR, Brazil.

ven07 says:

Still working for me :)

Antluv82 says:

I don't have with problem tha internet......i have a problem with Cortana not catching my when I'm trying to use her, but with my headphone she works. I hope yall fix that doin tha real 8.1 update

fbendotti says:

I get a long delay when using Bluetooth

Choco22 says:

This! I use cortana in my car bluetooth system and the delay just annoyed me.

cesar ruiz1 says:

Its all normal with me she told me a joke.

k0de says:

It works in the Bronx.

rodneyej says:

Yep.. Been having issues..

Not working here :( but I will not shout as it is beta

eric12341 says:

Working here in Chicago

To me she still in alpha. She needs a lot of improvement to be considered beta.

The voice works, but all suggestions are not working.  I cannot add, view, or modify them.

What if they are bringing Cortana to UK right now? Just saying.... *Hope*.

mazdarati220 says:

I asked her how's she doing, she replied, "Great Thanks. Though, I am sad that WPCentral is starting rumor about me again."

Hah, but our photos belie that this is a rumor! lol

Vasi Varga says:

When will she say hello to UK? :(

Alex Fanelli says:

Happening to me in northeast Pennsylvania

Sotfig says:

That explains it!

colbey427 says:

Not working in Florida

Not working for me in FL either. Can't even hear me and I did a hard reset and sat through redownloading and updating apps and still nothing.

offeright says:

Her suggestion well is also dry in India.

Interesting... does that mean if you have no internet connection at all (say you're in a black spot) then you still cant use Cortana - i.e. no internet related stuff... when's my next appointment, set an alarm, remind me to say something to my wife when I call her next???

IzaacJ says:

Nope. Which is really bad, but understandable if you want to be able to get new features without an OS update.

jiggaman135 says:

Out for me... Boston,ma usa

cbreze says:

Not working here in central Oregon.

IceDree says:

Even TellMe is telling me (lol) "I'm Sorry, The Internet & I Aren't Talking Right Now" ... I don't have Cortana

larry213 says:

Working for me. Northern Cali

Tim Benjamin says:

Many times this past week unable to search, while I had Internet connection. I would have to retry several times to get a result. Today, same problem others are having.

rwcrossman says:

She had been down for about 3 hours for me... Orlando Fl

Kineticcc says:

Yeah Cortana down for me too....central FL

rwcrossman says:

She is back up for me now

asna_n800 says:

Yup. Not working here too. India.

realwarder says:

Down in ATL. Is a beta!

10-0 is all I care about :D


I'm affected here in Saudi Arabia

Yes I have heard others alsoo affected here in KSA

realwarder says:

At least reminders still work.

Anubis4574 says:

This is why there needs to be an offline version that can still do things like basic conversation and reminder scheduling.

el_mono70 says:

Exactly! It's a good thing my data connection is always good and their servers are always working... obviously being sarcastic. This one aspect drives me crazy. Even my Galaxy S4 can turn voice to text, as well as other functions offline. And a rarely use my S4.

j_jabbar says:

May be it's her time of the month and she's being moody....

Anubis4574 says:

The rampancy is taking effect

Artdrian says:

Works also here, i dont have Any issues with her.

Ah I found a nice smartwatch concept yesterday for windows devices. Take a look if you are interested:

I just saw it I sure hope the smartwatch is just like it. If it is I would pick it up in a HEARTBEAT FOR ANY PRICE.....

zaidgkhan says:

Google is trying to hack Cortana :P

saahil687 says:

Nothing works without internet. Common for setting a alarm do we need internet...

pazces84 says:

No issues here. California.

smartboyamo says:

Not working for me:( nyc

aemehran says:

Not working here in Vancouver, Canada (region set temporarily to US of course).  I hope they release it to Canada soon so I can change my region back to the Great White North!  :D

Davestrada says:

Cortana predicted Brazil was going to win, "for a reason" the reason was the referee, thanks Cortana :(

QilleRz says:

Hahaha true !

erzhik says:

She went on strike? Damn unions.

QilleRz says:

Working for me :D

AskaLangly says:

Eh. Interests are all disabled for me anyway. I don't use it, only for the main 8.0 features and the chit-chat.

Lt_Nexx says:

I only can't get to interests. All else is fine though.

firesword9 says:

Not working for me..... MS is making me hate them more with every passing day

jfreiman says:

I'm getting intermittent messages from Cortana, "I'm not turning up any suggestions. Try back later."
I'm in California.

SpeedT54 says:

Even she needs a day off.

InLikeSam says:

I'm experiencing outage as well. Hopefully they can get it back up and running soon. For some reason, I thought I might have deleted something for Cortana by accident, at least now I know that wasn't the case.

GabrielStorm says:

down for me in da ROC (ny state)

jfreiman says:

Haha, I'm betting that the more people who are checking to see if Cortana is working, is actually making her worse.
Mine was working fine all day, and then intermittently going offline. Now she doesn't work at all. :)

Hmm... I just asked Cortana what the weather will be here tomorrow and she answered me without issue. I guess I'm not affected by this outage.

I've been having issues with Cortana for awhile now. Never like this though. She usually searches and after a minute of waiting I give up. Or upon opening Cortana it says she can't access my interests right now. And at times she doesn't pick up anything I say. A reboot usually fixes it... But the past week or so Cortana has taken hours to update the tile and news. The same headline will be there all day with the same time stamp..

Cersdo says:

Not working

Nazir Taib says:

Oo dear.. Me also. Cortana suggestions was dry.... Please come back Cortana.

Mark Richey says:

Two searches now brought me chatty responses from Cortana. So no issue here. In Japan with US ID.

Gordy11Blast says:

Im from Puerto Rico and actually have that issue

cesar ruiz1 says:

I'm also from west Puerto Rico At&t and she's working fine. Talked too soon her interest are dry.

ortizang says:

Dominican republic not working

Mark Richey says:

Only received that response once out of a dozen or so searches, included questions about people, the weather, Cortana, and sports scores. She did give up a couple of times, but that is possibly more the likely the way I asked questions. Perhaps the outage is regional or I just am not asking the right questions.

Had issues yesterday but she's been perfect today.

Lt_Nexx says:

Only interests are out. -GA

cdb033 says:

It's killing me....

Isaac Wurm says:

Not showing interests, but I am able to tell her to play music.

Plazma1 says:

Cortana never works in the subway. Get this error underground all the time

lordrican says:

NJ EAST COAST US not working

Interests aren't working, but searches are. I'm in Arlington Texas.

badger8080 says:

Is 8.1 just a figurative

fpostrow says:

Definitely not working for a while up here in the NE. Hopefully just an upgrade in process.

RyanAMG says:

Soft reset fixed it for me.

terencechan says:

Interest dry.... Hong Kong

It's now working once again YES

JoRdaNeK says:

I was one of the unlucky Cortana-less peeps

hawkeye4002 says:

It's not working here in FL.

Carlos002 says:

Yes in my NL822 it´s happening, it started ago 2hours! :(

apocacrux says:

It is not working for me. I just tried to add an event to calendar and it gave me the internet and her aren't talking error.
Canada, Rogers 1020.

OHardy says:

No issues with CORTANA... NL925 Jamaica

I'm grateful for interests being active again!! :)

Working for Ativ S in Illinois

trmnrs says:

Funny how a Cortana outage is taken with a grain of salt but a broken Calendar app is the the worst thing since the beginning of time...
Shouldn't Microsoft be on the ball about this as well? Why are they getting no criticism for this outage if WP8.1 devices are out on the market?
Rant aside, she's working fine for me. Lumia 1520, Rogers, Canada

keifwoki says:

Cortana is beta...

offbeatbop says:

She's working for me. Just found me an ice cream spot open on the 4th at 9pm. :)

guri21 says:

Mine also down since a week now...
Always says "The internet and I aren't talking right now".
Had done a hard reset too. I'm on 2nd WP8.1 update.

elitelibra says:

Yeah experienced that earlier but its gone now by refreshing the system

I had issues...seems to be back

NeoGohan says:

Not working for me.

Suhasa Su says:

Was not working in the midnight here in India. After few mins it worked though.

Vishnu Hs says:

Someone said cortana only works with 1GB ram devices,is that true?

Theevenger says:

Yep, I'm having this issue too.

wphashan says:

Same here +920

wheelerk says:

Cortana is working again for me.

misfitpierce says:

Issues in FL on Tmobile network. Oh well. It'll be back soon im sure. Microsoft has been good with fixing things.

glassadam says:

Seems to be working fine for me an hour south of Chicago.

viky4640 says:

No.. Same here in india :(

Vinit Pratap says:

Get well soon Cortana, take care.

LCARS says:

If you are having this issue, try restarting your phone. That fixed it for me.

harshraj says:

It's working perfectly today... :). In last two weeks I faced few problems,
1> My suggestion well is dry.... As explained in article.
2> I and internet are not talking right now..... Its also in article (it happens much more frequently)
3> I can sing this one : O Danny....... She sung the song like reading something, fully mechanical voice. But it went good yesterday. Today it's perfectly doing her job.
+520, 1320 India.

Peg Leg says:

Anyone have any trouble with her not connecting to the internet? Yet, if I use the Google app, no problem. Odd.

JyhJiin says:

Yup, Cortana couldn't read my interest, nor I can edit them

Pinak Dange says:

Cortana is back

Kentcomp says:

She keep searching the internet when I asked "remind me to..."

nakialj says:

Cortana works for me. Haven't had issues. Here in Chicago Illinois