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Glance screen flipping upside down for users, here's why

Ever since Microsoft released their Remote Desktop Preview app, a few users have been experiencing an odd problem for which they may not know the cause: their Glance screen on their Lumia flips upside down. The problem is about a week old, and it has been discussed a few times in our forums, but many of you are still confounded.

In short, there’s a conflict when using Glance and Remote Desktop, specifically when RDP is “is connected and in landscape mode where the bottom of the screen is on the left side of your phone”. There’s even one person reporting the same problem with Microsoft’s new Movie Moments app, though we have not yet verified  or replicated that connection. [Update: The Verge's Tom Warren has informed us he too had the problem with Movie Moments]

How to fix upside down Glance screen

  • If you rotate Remote Desktop to be landscaped/flipped to the right side, your Glance screen will go back to normal without the need for a soft reset.

Of course, you could also soft-reset, although that seems like overkill and unnecessary. Needless to say, you have Windows Phone 8.1 Preview, Remote Desktop Preview or Movie Moments installed, you have a few incomplete apps colliding. There’s no word if Nokia will fix Glance or if this is in Microsoft’s court, but if you experience such behavior, you now know why!

Thanks, ven07, in our forums

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Comments

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Raesu says:

They share the same court now!

theefman says:

Yep, no more Nokia as a separate entity supporting or making phones, its all MS. Time to see some of that close collaboration in action!

While technically true, I think they need more than 5 days to get their teams organized ;)

sholokov says:

They may even continue to work separately as they have been. Integration may happen eventually but will take time.

I think they fight each other and a war going on...micro vs noks

Wow let me develop a strategy game on that

tgr42 says:

That is the traditional corporate culture of Microsoft.

b23h says:

I expect that is not necessarily a joke, and hence one reason for "One Microsoft".

swizzlerz says:

Fight get fired... What's to fight about its a job.

dhruv07 says:

It is true that after movie moments glance screen is flipping upside down...

Miistercoool says:

My glance screen went crazy after using movie moments but didn't flip upside down, it was just this weird barely illuminated screen and no time or any notifications on the screen...

SeNiLe911 says:

Yup, had to uninstall it until fixed I guess.

Pippa Pip says:

Yes. Had this with movie moments! Great app btw!

leigcker says:

Can confirm on the Nokia Lumia 1020 with preview of remote desktop app installed. a little strange but nothing a reboot did not fix

Black Lumia says:

Never seen this.

lippidp says:

Me neither. WP8 GDR3 is unaffected for the win!

irsyadhhs says:

Lumia Bat. Lol

Nakazul says:

Yeah, we can call it the "bat effect" ❤

Mike Mathias says:

same whith the new Movie Moments app

aitt says:

That was started in the article.

And with Movie Moments, not only have I seen it flip it upside but I've seen it break Glance in other ways too; both causing the screen to only be partially rendered as well as completely making it not work at all.

In both cases using the Remote Desktop trick relieved it temporarily, but at some point I had to soft reset as well to fully return functionality.

Galnce screen being partially rendered is not related to these apps because I have that problem with my 925 before I installed these apps. It happens about every couple of days.

ratkutti says:

Installed Movie Moments this evening. Next thing i know is my glace screen is upside down. Was fine even when i had Remote Desktop app installed when it was published just to try it out. Movie moments is a thing i blame now. Uninstalled and rebooted. Now its fine, atleast for now.

Osberg says:

My glance don't flip upside down, but I don't get the info about new mail, SMS etc, anybody else seeing this?? And how to fix it? I have tried a soft reset, but did not help.

guyjkh says:

Uninstall glance and re-install...

 

Uninstall glance? Is that even possible? I had the same problem with my notifications not showing on glance. I went into glance settings and was immediately prompted to restart my phone to use the latest update to glance. Which I did of course and now my notifications are back.

guyjkh says:

You can do so using a trick! Go to Settings, Time and Date, Set it manualy to 2115 (a 100 years from now), go back to settings and click that glance setting, it will give you an error and an option to remove. Do so. Then go back to Time and Date and get everything back to normal as you cannot do anything if the year remains 2115. Now go to the store link of the glance app and re-install it. You're welcome!

guyjkh says:

It even worked for me (only the time) when Glance app was uninstalled!

Yep, I had something similiar happen. Try going into Remote Desktop and flipping it the correct way. That with a combination of soft reset was the only way I got Glance to return fully.

viralgajera says:

I had that problem.. I soft reseted it yesterday and its working now, I had other issue, my right headphone wasn't working, my headphone is working on other phone, but right side wasn't working on my Lumia 920, then I soft reset and its working fine now

I dont have a glance, yay !! ( :-( ) And i wont even have it, if i upgrade to a 930.. (sigh)

Novron says:

Don't have it either... In this case, it's like a rubber shielding me from this issue.

Funny.. Sadly, I'd rather have glance and give up remote desktop preview (or rather, use it correctly) instead of not having it in the first place. I like the concept behind it, and yet, the new flagship phone would be missing it.. (i know the reason, read the article about it)

JM_T says:

I've experienced it once about a week ago but I did not have the Remote Desktop app installed at that time... Only WP8.1 DP.

b23h says:

oh my...  
It's official, I think I've seen too much porno over one person's lifetime.

onysi says:

Happened to me. I was curious why it wouldn't rotate as I rotate my phone

DonBakke says:

Gad...glad to know I wasn't going crazy. Thanks for the article!

sholokov says:

I have had the issue and had reported it when RD came out. Also shared a video of it happening back then in some comments. Anyway, good to know that there is a way to fix it without a restart.

pixote says:

I get the upside down glance but i dont have the RD installed. 920.

aaa6112 says:

I don't have RDP, but I started observing this issue today. I do have Movie Moments installed. L920.

I am having the same problem and its the movie moments app tht is causing the problem for me on my 920.

guyjkh says:

Same here. I had to uninstall glance and re-install and now it's working!

purevibz says:

A reboot will get it back happen to me last night.

Experience it yesterday after i installed Movie Moments app.

teoami says:

I have been unable to reproduce the issue on my 1520 with either the RDP app or the Movie Moments app. One thing to note is I have a glance background. Maybe having an image on the glance screen keeps it from going crazy?

Wam1q says:

Nope. The background also inverts itself.

jjmorgan64 says:

Nope, ihave a background in my 1020, and have experienced this with both RD and MM

pwachleman says:

I don't have this issue but I have noticed when charging sometimes the time 'freezes'.

Joe920 says:

Same here, I thought it was an issue with 'glance', but maybe it's just the charging that does it. Unfortunate for those of us that use the alarm function and leave the phone to charge overnight..

When glance will be available for nokia Lumia 520 @ Dan

52x is incapble of glance because of hardware limitations... ex: cheap screen
 

How odd. I haven't seen this on any of my phones.

This happened to me this morning and I do not have remote desktop installed. I had to do a soft reset to fix it.

Pranjal Rai says:

Can anyone please tell me what the remote desktop preview does? I can't understand.

BonzeUK says:

It's a preview of the Remote Desktop app

remmo says:

Since Remote Desktop only works with "Pro" or "Ultimate" Windows versions, it's useless for me.

Deleted and case solved.

Mahesh Gosi says:

Y don't they release glance screen for 525??

because it has the same display as the 320 and 521, its cheap and incapable of running in low power mode, which is what glance requires

in reality, glance is only really good on phones with an OLED screen like the 925

b23h says:

It depends on what you mean by "really good", because I certainly like it on my non-OLED 920....

if you think the 920 glance looks good, then you've never seen a 925.

Mahesh Gosi says:

Though they require more battery, they should at least make it available for us to decide. We should be the ones to decide whether we should put it on.

' Of course, you could also soft-reset, although that seems like overkill and unnecessary. ' <-- What's that suppose to mean? I've done numerous hard resets.

Wam1q says:

When you can simply flip your screen to solve the problem, why reboot?

Yea, but why would he call it an overkill? This is getting me a bit worried :)

Because its doing more work than you need when a simple solution exists. That's the definition of overkill.

What a coincidence.Happened to me as well today.

I turned the phone off and the on and it worked :)

ssapre says:

Absolutely no problems...Since I have Icon, so no Glance :D

Abdal says:

Who ever accidently switched on narrator in ease of access the phone is doomed to hell ;)

b23h says:

yes, some of the ease of access settings dropped me into a hellish situation.  Somehow I clambered out.

That's pretty harsh!

erike3198 says:

I don't have remote desktop and have had glance flip on me.

Shit, man..... I did a hard reset just for that......

Soble says:

I have another issue. Numers climbing my phone!

welsbloke says:

That explains that then.

welsbloke says:

Now if we can figure out why my phone mysteriously switches off and needs a soft reboot that would be nice.

Kittyburgers says:

My 1020 does that from time to time ... usually when it's in standy.

Sean D. says:

Happened to me ysterday for the first time, but I don't have remote desktop installed.

I did a soft reset and it went back to normal.

I am facing it with movie moments too :( any solution?

Long Syntax says:

I've gotten black glance screens as well as ones that looked garbled. Restarting took care of the problem. No big problem, and par for the course for a preview as far as I'm concerned.

vikrant6 says:

I was witnessing same.. Now I know this was because of Movie moments.. 

Cutting Edge says:

Movie Moments is the culprit of glance screen flipping on my phone (920). Launching the app alone is enough the recreate the issue and a simple restart can fix it - no soft reset is needed.

ratsttam says:

I thought it was a weird thing when I first read about it in the forums. I laughed it off as an oddity with that one phone. Last night it happened to me, after installing the new movie app from Microsoft.

I don't use, nor do I have the remote desktop app installed, so I can squarely blame it on the movie app for me. I always go landscape with the buttons to the right, probably more out of habit of turning my Epic 4g and Arrive that direction to use the slideout keyboard.

Oli150 says:

Has happened to me when I installed the movie moments

asylumxl says:

I haven't experienced this, but can I ask whether those who have experienced it have had rotation lock on?

thelorenzzo says:

Happened to me today. I went to Settings > Glance and it prompted me to restart due to an update. Did so and the problem was fixed :D

Edwardlb20 says:

I had this problem with Movie Moments

toph36 says:

Mine didn't flip, it just shut off completely. This happened after trying out the Remote Desktop app. A soft reset did the trick. I haven't installed the Movie Moments app yet.

Mik29 says:

My Glance has stopped working, anyone else having problems with it on 8.1?

Only happens to me at 3:33?

I don't even use glance so no big deal for me.

BKsInBarre says:

Happened with me right after movie Moments crashed. :-(

damo579 says:

I have installed movie moments and glance works fine. Does opening the app trigger this?

stevethenerd says:

I get this when I view video (podcasts) with left side on "top" of the screen...

FearL0rd says:

Same thing happens with Movie Moments.... If you edit the video turning the phone to the left

DreamerUP says:

I think that's what happened to me. But simple restart did it right

stiggs says:

If someone could tell me why the image (camera view-landscape mode on Nokia 920) is upside down during Skype calls then I'd be all set.

Kittyburgers says:

Don't they test these bloody apps before the put them in the store? Beta or no beta, bugs as big as this should have been caught beforehand.

Speaking of the store: there are quite a few questionable app there. Microsoft really needs to keep a closer eye on things.

ScubaDog says:

Or you could use TeamViewer.  I've not had a single problem with that app conflicting with anything on my Lumia 1020 or my 920.

Lumia7Fan says:

Even I face the same problem after I downloaded movie moments. After I start the app the glance screen gets inverted and I have to restart my phone to solve the problem.

marantaz says:

Not to hijack the thread, but I've had static/snow take over my 822 screen on three occasions and force me to power/volume down a reboot. This happens will using IE. Also, I've had some sites attempt to force a file download, which turns out to either be a file WP can't play, or is an image that is a link to a facebook video that wont play. Very odd stuff going on, the firmware updates can't come soon enough, people, and this is the last time I use the Developer Upgrade.

ashutn says:

Have this once after movie moments installed, I thought this is new function in update

Cormango says:

This just happened to me on a Lumia 920. Although I have both the Remote Desktop Preview and Movie Moments applications, I've never opened them. Weird. It's not really a major issue and I suspect a fix will be released sooner than later.

SZero says:

Wow, it happened to me today and I was like this must be some glich in Glance and its pretty cool. So Movie Moment is a main culprit huh?

swizzlerz says:

I turned glance off. Saves batery life

Don't have a problem with glance, but, since upgrading my 920 to 8.1, the auto rotation has been playing up, so apps (eg. IE, photos, WPC) not rotating to landscape if I turn phone.
I can fix temporarily by soft resetting phone, but it stops working again after a while, which implies it's not a hardware issue.
Anyone else experiencing this issue and know a fix, or should I send it back to Nokia/MS for repair?

maegos1 says:

my glance screen flips or just disappears after watching video podcasts from the MS podcast app.

jaimeastin says:

just noticed it on my phone.. I have had the RDP app since release and have not had this issue, but after I installed and played with movie moments this started to happen...

No, I did not put the two together, lol.  And may not have either... But I return to my desk irked about it and bam, you all have an article up!  WPC always on top of things :)

gsfisher13 says:

I have the problem after using the new Movie app. I don't have the remote desktop app.

jargonz says:

I doubt this issue was caused by the Remote Desktop app. I think the issue can be triggered by any app that rotates the display. I often experience the issue whenever I watch video podcasts.

jargonz says:

More specifically, I think the issue can be triggered by any app that shows video and rotates the display.

dsba says:

Movie moments is another of those apps that don't shut down and keep running when you close them (same as facebook and calendar).
To fix this, Just open MMoments, flip the screen and close, open app manager and close MMoments... Then glance background flips back to normal.

T Moore says:

I totally lost glance. soft reset brought it back

BHANU GNEXT says:

I m also facing dis problem of upside down glance screen

Mine 920 everytime turns the glance screen! It's annoying !

bc3tech says:

I experienced this today for the first time. Only thing I did is run MovieJax (not Movie Moments, not RDP). So appears this happens as a result of this app as well.

evillama says:

I had been using the iPodcast app until today when I decided to test the native Podcasts app on WP 8.1 on my Lumia 928.

Turns out my Glance screen flipped upside down if I was viewing my podcast video with the phone tilted to the LEFT. I flipped the podcast video to the RIGHT, then hit the power button and the Glance screen corrected itself.

Went back to my iPodcast app and tried it both ways - neither affected the Glance screen. So it must be the video engine used by Podcast/RDP/Movie Moments that affects Glance.

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