Microsoft: consumers like Marketplace app trials [Developers]

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Today on the Windows Phone Developer Blog, Todd Brix, a senior director on Windows Phone, gives an update to the development community. One of the more interesting things that was looked at was user's response to having the trial option available when browsing for new apps in the Marketplace.

We've always taken the position here that trials are good and that developer's who don't offer a trial, risk losing significant new customers. As it turns out, we were right on that. From the Blog:

  • Users like trials. Paid apps that include trial functionality are downloaded 70 times more than paid apps that don’t include trial functionality, expanding the number of potential customers to purchase the full paid version.
  • Trials result in higher sales. Nearly 1 out of 10 trial apps downloaded convert to a purchase and
  • generate 10 times more revenue, on average, than paid apps that don’t include trial functionality.
  • Trial downloads convert to paid downloads quickly. More than half of trial downloads that convert to a sale do so within one day, and most of those within 2 hours.

We hope devs take note of those numbers and take the extra time to implement the Trial API that Microsoft has made available. As consumers, we know that we're just more likely to try your app if it has a trial--devs, don't miss out on an opportunity.

Comments

I love trials i wouldent even get a game or app over $.99 if it dident have a trial. i have had a iphone and android phones and there are alot of buy and your screwed apps and games out there so thanks Microsoft and you should make it mandatory

While it may be true that Apps with Trials get downloaded more than simply Paid apps. You also have to look at the other option which is a Free/Lite version. Free Apps are downloaded a huge amount more than Trial, so its actually better to do a Free/Lite version and have an upgrade path to the Paid version as you'll get much more exposure for your App.Now I actually think this has to do with the way the Marketplace displays the Apps. I dont think users are really aware that the apps in the Top/New are mostly available for free as a trial. They simply see the dollar number (or you local currency) and skip them, or simply only look at the FREE tab.In summary I think Marketplace isn't very good for devs...

this concept of trails for apps has me seriously thinking to switch from iphone developer to WP7 developer (or, at least add it). the whole free/lite concept in the iphone app store kinda is not good, especially for users i think. 1. they all expect a full featured app for free, and complain if they don't get it. 2. without a free version, your app is almost totally ignored by users. this idea of a trial system built into the windows 7 marketplace from day one is definitely the winning way to go.

This is great information, thanks! I've never understood those who say the trial/paid model doesn't work, purely because of my own experience browsing and buying from the marketplace. If a game doesn't have a trial I assume it has something to hide.It is interesting to read that less than 1 in 10 convert from trial to paid. I've consistantly seen a 30% conversion rate for my game, Trivia Challenge. The big challenge for me now is how to get exposure for the game, so perhaps I do need to consider a free/lite version.

Trial will only give the benefits listed above if the user considers payment as a possibility. Most users will just look for free and will unconsciously avoid any "$.." or "trial" or "buy".Instead, when you have a free version you open a new possibility: user might change his mind and buy.

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