Nokia acknowledges data connectivity bug in some Lumia 900s, giving everyone $100 for their troubles
This, ladies and gentlemen, is the definition of a win-win. See, there's been this little bug in the Lumia 900 (by the way, you've read our Lumia 900 review, right?) that has been causing some early adopters -- regular consumers as well as reviewers -- to lose all data connectivity. As in, the phone kinda forgets the fact that, in fact, it is a phone. Not good, to say the least.
Nokia, in a blog post this evening, starts off on a positive note. "Award-winning CES product" blah blah blah. "Stars aligned for a successful sales start on AT&T" blah blah blah."Very positive response on Day 1" blah blah blah.
Oh, and, yeah. A "memory management issue was discovered that could, in some cases, lead to loss of data connectivity." That's kinda a biggie. The good news is that Nokia's found the issue. Here's what's going to happen next:
- On or around April 16 (that's next Monday), an update will be made available via Zune. That should fix all this nonsense.
- Or, you can swap your current phone for a new one that will already have the updated software.
And Nokia's doing even one better. If you've already bought a Lumia 900, you're getting a $100 credit on your AT&T bill. If you're going to buy a Lumia 900, do it before April 21. Because you'll also get a $100 credit on your bill. That covers the cost of the phone on contract. So, you're basically getting a free Lumia 900 for your troubles. Or for trouble you might have had. Either way. It's a sweet deal.
And good on Nokia for making it right. But that doesn't change the fact that black eyes do sting for a little while. Read more on the issue and join the discussion in our Lumia 900 forum.
Source: Nokia Conversation