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< >
Nokia oftware Recovery Tool
123

Trouble with your Nokia Windows Phone? Restore it with the official Software Recovery Tool

Nokia Windows Phones are solid smartphones running Microsoft's mobile operating system and we've previously looked at how physically durable the devices are. According to AdDuplex reports, almost 90 percent of all Windows Phones are part of the Nokia Lumia family of devices. Consumers have enjoyed both stability and reliability when it comes to said Nokia hardware, but there are times when things can go wrong.

The Finnish manufacturer has made its Software Recovery Tool available for consumers to download, should they experience issues with their Nokia Windows Phone and its OS. It seems to be a re-brand of the 'Nokia Software Update for Retail', which we covered months ago as a solution to fixing your Lumia.  Nokia appears to have made now made it 'public' instead of a tool for themselves.

This suite enables consumers to fix their Windows Phones without having to go through support channels, perfect if you're stuck on spinning cogs or the Windows Phone simply won't play ball. While this is an officially endorsed tool, released by Nokia, we do recommend caution when installing the software and running through the wizard to restore your device to an operable state.

Nokia Recovery Tool Install

WPDownUnder spotted links to the tool on both the Nokia US and UK websites, though there are links available on other Nokia sites. We imagine the software download is the same per region, installing a fresh copy with the correct region configuration, so it shouldn't matter which one you choose to download – however, we've yet been unable to confirm this, so don't attempt to use this tool on your main device unless you know what you're doing.

Some requirements and notes when using the Software Recovery Tool:

  • Microsoft Windows 7 or later.
  • USB cable to connect your phone to the computer.
  • Minimum 2 GB free storage space.
  • The files downloaded by the Nokia Software Recovery Tool may be as much as 4GB, and may take a long time, depending on your internet connection and phone model.

As always when using tools such as this, you're likely to lose data stored on the Windows Phone as its wiped and rebooted with a fresh lease of life. Check out the two tool downloads below:

Caution: it's worth noting that this tool will not work with Windows Phones from other OEMs. That all said, be sure to let us know how you get on, should you try these tools in different regions.

via: http://www.wpdownunder.com/?p=11353WPDownUnder; thanks, Cree, for the tip!

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Comments

There are 123 comments. Sign in to comment

armyvet66629 says:

I hope this means I can recover my ATT Lumia 920 from that damn Rogers rom that I impulsively flashed for the amber update. This could possibly work

Acbuono5 says:

Doubt it...probably just reinstall the same Rogers fw

armyvet66629 says:

Going to try nonetheless. When I get a chance Here's hoping

Ticomfreak says:

Nokia HERE Maps hoping...

jharr100 says:

Let us know how it goes. I am going to try it as well as I did the update and gave the phone away to a relative not realizing that internet sharing doesn't work with AT&T on that rom...

Actually, if its really a rebranded NSU Retail, then it goes off the model #, not Rom Ver,, to detect your device. So they should be able to.

Piro.Garay says:

I'm sure you can, just download the right ROM. I think it even asks what color your phone is... Ha ha.

Of it asks the color maybe you can force different themes??

dreonedon says:

Same thing happened to me I got it fix with this method. Download Nokia software updater for retail 4.1.0 . I promise you it works

pyrced says:

It will restore your device to the original rom variation installed. When changing roms the products variant code never gets changed and that is what these tools check.

Thigis23 says:

Yeah used this tool before in SG, after getting stuck on spinning cogs. accidentally reflashed the wrong provider edition.
So, you should be able to flash it with any rom thats compatible. Just make sure to DL the rogers firmware as well so you can reset if everything goes horribly wrong :D

success!

GrapeEyes says:

I am selling my Lumia 1520

Bigsro says:

Why are you selling?

taymur says:

Ill buy it if the price was good.

maclancer says:

Why you are selling? it is a very reliable device. The 1520 is the only phone that has made my life easy.

Aashish13 says:

Best smartphone out in the market and selling it.

Montpbm says:

How much? I may buy it.. Twitter me @Montpbm and we can talk price etc...

Also may be interested. KSmithservices@live(.)com

lubbalots says:

I love the phone but the touch sensitivity sometimes makes me wanna smash the phone to pieces! Have all updates. Now there's some flickering. Sometimes tap to wake doesn't work. My God Nokia!

At least they're trying. Maybe having the balls the phone has creates some issues with software. The software has to be precisely compiled. The phone is only as smart as its software. The software is only as smart as we can program it. That provides limitations. As long as they stay on top of it... No hard feelings. What's life w.o challenges.

lubbalots says:

Trying is one thong but not addressing the issue is another. When that's the case, Nokia is telling their is nothing with the phone WHEN THERE IS!

npoe says:

Tap to wake just work if the light sensor is not covered with something or isn't getting enough ligth.

lubbalots says:

I tested your theory. Doesn't work. Sorry.

recently L1320 got some firmware update(about 220mb) even though having black update may be L1520 will be having it!! to resolve d scroll/tap issue!!

lubbalots says:

I hope so. If wp8.1 don't fix, I'm calling att or Nokia!

L1520 got a firmware update as i predicted!! lol!!

Honestly, if you want to sell the phone I'd buy it for the right price! And i already own a lumia 1020 :P 
Okay to adress your issue, I had the same double tap to wake up problem but it as due to the high seisitivity of the touch screen {configured for the glove touch (supersensitive) }.

When i put it to normal it worked just fine. Also theres was a update some time back for glance screen about 200ish mb.. it was supposed to fix the issue you are talking about(tap to wake). Mine became fine as soon as I switched it to normal sesitivity. The flickering could be a hardware issue you better take it o a care center.. hope this helps you.. 

 

MadSci2 says:

Take it back for an exchange, its defective.

Soypan says:

I'm interested

Bob101910 says:

Since the last preview update MetroRadio randomly goes to max volume or plays music max volume 20 minutes after closing the app. All while volume set to 0 and ring on silence.

Piro.Garay says:

I used this when I had The Spinning Gears of Death after a hard reset on my L920...

SteggyDad says:

Same here, after the local AT&T store couldn't do anything

toph36 says:

I had this on my 928 last night!  I let it go all night and it was still stuck.  However, I read line to try to do a soft reset and it worked.  But it is good to know this tool worked for you if all else fails.

QilleRz says:

Thanks for the tips ! Gonna download and save it for later use if something bad happen on my phone.

DennisvdG says:

Too bad it still causes you to lose your data, we need to be able to make a skydrive backup of all our game data and such (this is still great though)

dakranii says:

I agree.  I went through a string of bad 928s and was incredibly tired of losing all my game save data and other things.  I don't even really play games any more because all my effort was wiped clean and putting effort into them again seems pointless in case my phone craps out again.  I was also tired of having to re-set-up my home screen over and over again.  Also, the first replacement phone automatically downloaded all my apps, the three subsequent ones required me to go onto windowsphone.com and download them all again invidually.  Cloud backup for these items would be great.

Totally agree with you. It is my biggest complaint about the OS. That and the fact that if an app/game you own gets pulled from the store, you can't put it on your new/replacement phone.

My daughter's new iPhone 5s arrived yesterday. She backed her iPhone 4s to iTunes, I took the new phone out of the box and told it to restore from iTunes. All of her apps, settings, app data, game saves...heck even in game state, were easily and conveniently restored such that her phone was a perfect copy of the old one but now in a nice 4 inch flavor with more storage. Why can't anyone else do what apple does in that respect?!?! It just can't be that hard to actually backup the application data and restore it.

DennisvdG says:

Exactly, I'm hoping we get something out of 8.1 in this regard...

Dare2Blink says:

Why? because apple is the only one (at least until the Microsoft/Nokia deal goes through) that makes their own software and hardware, therefore its very easy to simply completely transfer the data over from one phone to another. Plus they only release at most 2 phones a year. That being said, I expect that it will work exacly the same with 8.1 and the acquisition of Nokia by Microsoft.

If that should happen to you again, download the app App Reinstaller from the store, that way you can download all your apps on file w/o having to go on a computer & individually select your apps. The cool feature about App Reinstaller is that you can select multiple apps & have them downloaded in queue.

toph36 says:

This looks helpful.  I will the app history online could be filtered and that you could delete apps from the history.  There are some apps that aren't even available any more and other that I know that I will never install again.

dakranii says:

Thanks for sharing, wasn't aware of that app.  I believe I have heard it of, but didn't think of it in the heat of app installing.

E Lizzle says:

What does this app do that the normal reinstallation process doesn't do?  For example, when I get a new phone and log into my existing Microsoft account during the phone's setup process, the phone will automatically download and install all of the apps I had installed on the old phone.

dakranii says:

I don't know what the app does specifically, but as for the process being automated, sometimes it isn't.  I replaced my 822 with a 928 and all went fine.  Downloaded my apps, etc and it was great.  928 went bad, got a new one, same thing, proces went great.  My 928 went bad 3 more times (and I hard reset 2 of those bad ones) and during no subsequent times did my apps reinstall.  I didn't do anything differently that I'm aware of.  So for 2 more 928s and several hard resets, I had to redownload my apps mannually about 4 times in a 2 month span.  Not fun... :-(

kathikibbles says:

For Verizon phones, in order to get your apps and texts back on new phone, you have to turn on Backup under the Settings. It does use some battery, so many people do turn it off... Wish that more games has cloud save, though... I agree with others on this point.

dakranii says:

I did have it turned on. The texts backed up fine, all 5 or whatever times. No apps though past the second phone/reset.

toph36 says:

Definitely agree on the game data and start screen.  The game data backup may be up to each app developer to do, but Microsoft should make it easier for them to do it.  Hopefully the home screen layout will be added to the backup with WP8.1.  If they can sync the Windows 8.1 start screen layout across multiple devices, they can backup the WP start screen layout.  As for downloading all the apps automatically, this only happens when you restore from a backup.  That appears to be only possible when you first setup the phone after the reset.  However, if you have any problems connecting to your Microsoft Account during the setup process, then you can't select the backup.  I have had this problem so I ended up resetting it again, and then was able to pull in the backup.  However, the more you reset the phone, the more likely you will brick the phone and will need to use this recovery tool!

budney says:

Nice, I don't like doing OTA updates. They always seem to cause more bugs/issues than flashing the device.

My screen is flickering when the sensor recognizes bright light, (like a lamp or something) but I don't want to loose pictures and stuff..

DDDDDDanny says:

Same issues here. I just ignored it after all. 920

Flashing your phone doesn't fix this. Already tried. Lumia 920.

nitheesh1996 says:

That is normal, and it wont harm ur device. So dont worry try ignoring it

sarim_xyz says:

same here. especially in sunlight. i also chose to ignore it. :-/ sometimes bothers me though. Lumia 920.

willboyce says:

So do you just download this from Nokia website. . Everytime i reset my 920 i have to send it away for nearly 3 weeks. Does thus mean i can reboot from the spinning cogs myself??

Abdal says:

What about NSU ? Is there black update on NSU ?. I desperately needs to flash the device due to bloody shity yellow color tint when i capture sharp and bright images.

Yakkob says:

Yes. I used the old NSU earlier this week and it downloaded black.

Meaning you flashed black before the update was available to you.. Or...?

DaSchnee says:

My current plan is to completely restore my 920 when 8.1 comes out. It is holding up pretty well, but it definitely starts to slow down. A clean OS install should fix that.

AhmedAtef says:

I use Nokia Software Updater for Retailers. It works fine.

Abdal says:

Is there black update on the server of NSU ?

Yakkob says:

Yes. I used the old NSU earlier this week and it downloaded black

ChrisPS3 says:

My 920 was just bricked. Did 100 hard resets but it never worked, wouldn't even hold a charge for more than 1 minute when off the original charger. Would this tool help? The 920 is just 13 months old.

piniout says:

Try this,if not work try NSU(Nokia software updater) . It worked for me for three devices I had (Lumia 520,800,and 1020),that was bricked.

dazorange says:

Well, you don't have much to loose. Try it out and let us know if it helped.

BenWylde says:

Hmm, good to have, just in case something goes wrong someday.

By the way, what's the calendar app on the left phone on the photo, looks quite interesting.

Chef316 says:

That's Simple Calendar. They just did a review of the app when it updated a fee days ago to add the "clear" tile feature. I use the app and I like it very much!

darypr says:

Great... After i had to pay someone to reflash my 920... But oh well. Good tool to have just in case.

colinkiama says:

Custom rom opportunity?

Shadai says:

I just want my Lumina 822 to update to Black....

marky_yo says:

Volume is still messed up when I go to watch videos....try turning the volume up or down during any video, mytube, metrotibe,etc and the volume stays at where I had it when the the video started. Sick of doing resets that's real the only issue I have had on my 1020 and 1520 since the most recent updates, well the black update.

biodeena says:

Facing the same with l520 black update.

rcballa12 says:

Nokia is working on this from what I've read on their support site. I have the same issue sometimes. I'm curious, do you use an app that stops music? I am starting to think that my music stop tile is causing the problem.

kenzibit says:

I read this at a website on monday and did not believe it.....now I believe, downloading now.

toph36 says:

I had a problem with my Lumia 822.  It was stuck on the boot splash screen.  Luckily, I was already in the process of upgrading to the 928.  However, I wanted to keep the 822 as a backup phone.  I read about this recovery tool on another site yesterday, so last night I downloaded it and tried to recover the 822.  First, the install of the tool took a while and the machine had to reboot after the initial .net install.  There ended being an error installing the driver for the Nokia USB cable.  However, I didn't notice this until later.  When I loaded the tool, it took a couple of attempts before it detected the phone.  I had to keep doing soft resets before it was detected.  Even after the phone software started to download, but it lost the connection and I had to do additional soft resets before it was detected again.  Finally, the phone software started to install and I thought it was actually going to work!  However, the connection was lost again.  The tool displayed messages like “don’t turn off your phone or your phone may not work”.  Well, I tried to do another soft reset, but this time, it just shut off and didn’t restart.  The tool eventually had a pop message to do a soft reset, but I am not sure if I had waited it would have matter.  At this point, it appears that the phone is completely dead with no chance of recovery.  I can only think the USB driver failing to install was the problem and the reason that the connection kept dropping.  Just make sure everything installs properly before you proceed.  Good luck!

may693 says:

If my phone is installed with preview for developers than? Please help!

Mike Mathias says:

same here i need to know if the phone gets the black update instead of developers update from ms.

Jazmac says:

Tried it the other day from a fellow WPCentraler in the forums. It works like a champ.  My Lumia 920 was about full before the failed attempt at the Black update. I suspected it may not work and it didn't.  But this tool was right on time and I got a much needed fresh start with my Lumia 920.  BTW, I was running the preview as well.

Ravens Rook says:

Ah!! Wish i had this a couple months back when my L920 got spinning cogs of doom after a factory reset. Thankfully I took it in and Nokia replaced it with a new one within a couple of days...hmm thinking about it, I'm glad i didn't have this software :D

Neil Katz says:

Downloaded and installed it. Launched program and it recognized my phone. Stopped there as I don't want it to erase my data.

Hope I never need it but am glad to have it.

cyber_k9 says:

Any Candian Lumia 920 users tried this?  Is it possible to get the "Black" update through it...?  Rogers is (again) dragging their heels on approving it (it's not even listed on http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Gene... - even though the update was announced in early January).  Frustrating.

MarcelFZ says:

For everyone, I have actually resolved the issue with the endless gears of death on Lumia 920. For anyone wanting to reset their phone to factory reset, do the following:

1. Backup your phone(either via comp or wifi to cloud). Turn off backup.

2. Uninstall all games.

3. Erase any apps that have high storage on your phone - I.E. Audible with multiple downloaded books.

4. Restart phone.

5. Reset to factory from settings. The factory restore will take no more than 5 minutes.

Have experience the endless gears several times and decided that somewhere in the process, there must be an issue since you don't get spinning gears on a phone with no apps installed. I have only had the 920 at my disposal so I can only speak for the 920's. The issue that I gathered from my testing seems to stem from formatting/erasing internal storage. 

PS. For anyone stuck at the wheels of death, follow step 2 on this following page. http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA141347

If your battery dies plug it in, follow step 2 and unplug phone after step 2-1(when phone restarts). Once you have completed all instructions in step 2 plug it back in and you should have your phone between 5-10 minutes.

Anyways, I hope this helps everyone out there. 

tunde ahmed says:

Hello, I have a Nokia 520 that i updated to the windows amber update. yesterday i got another update and downloaded the update and started the installation. somewhere along the line my battery ran out and i plugged the phone back in and all i havebeen getting now for sometime is the usual gears of death.

 

Any ideas on how i can get my phone up and running as the gears just keep rotating and i dont see anything or any progress

kazemYK says:

After I updated my phone to Lumia black the photo still have yellow effect when I take a picture by my camera, any help?

Ever think it could be hardware?

MadSci2 says:

+1000 Satya, are you listening?! Its your responsibility to put the necessary resources into this now that the Marketing Guy is gone.

cesar ruiz1 says:

Satya has an iPhone 5c

My Lumia 720 is not detected by the recovery tool.whwn I connect my phone just the windows explorer opens up showing device memory and sd card,but there is no change in the recovery tool,it jst remains same,prompting to connect a phone.

armyvet66629 says:

Has anyone with an AT&T Lumia 920 who flashed the amber Rogers ROM used this tool to flash back to the AT&T stock ROM?

MadSci2 says:

I've had some success doing it this way. Also had failed updates in a row until I uninstalled Photolock. I think the hidden files aren't handled reliably.
Now I export all my hidden files to Skydrive, Update, then manually put them back. Unnecessarily cumbersome but seems reliable.

aldofarias82 says:

will it work outside the US-UK?

trinkner says:

Well, I've been considering buying a WP for some time, possibly the 1820 when it comes out. After reading of all the frustrations with WP on this thread, I'm having sincere second thoughts.

I sure wish I could buy a Nokia-quality PureView camera phone with Android or iOS. WP is pretty and elegant, but seems rife with bugs and MS-imposed limitations.

It seems that WP owners on these threads write something like "I love Windows Phone, but..." I know that's probably common to Android too, but it seems way more prevalent with WP. iOS users seem happy, even if there are limitations to iOS that might bug folks like us on a phones forum.

The fact that Nokia feels the need to provide software to help people fix their phones is in itself a worrying sign.

I think I'll stick with my 808 for much longer than I had thought I would. I'd love to give Nokia my money for a new phone, but not for one that will be a series of headaches and frustrations.

jharr100 says:

I personally have not really had many issues. I had a 920 and now have 1520 - and I love both of the phones...the OS has its hiccups but I have only had one random restart ever from my 920...my 1520 works great except I got a phone with screen issues and had it repalced and I havent had any other issues out of the phone or the OS. There are something to be desired but hopefully that fix is coming soon...I really love my Windows devices - not buts...

trinkner says:

That's good to hear. After having a phone with an excellent camera and xenon flash (the 808), I'd love to stay with Nokia for a similar camera on a still-living OS. I hope they fix many of the OS problems with release 8.1. 

I've read a lot about people's music collection on WP devices with SD cards becoming duplicated. Songs evidently appear two to eight times in duplication. Microsoft acknowledges this bug on their forums, but acknowledged it a long time ago and haven't fixed it with their recent updates. This particular bug would drive me absolutely crazy, as I use my phone constantly for music, with about 80GB of music.

Anybody have a WP phone with an SD card and a lot of music? Is this bug a common occurance?

Yes, i agree that the new unbundled Xbox music app has this problem but there is a very viable replacement for it while the bugs get sorted out - The MixRadio app ( previously Nokia Music/MixRadio). I have at least 7 gigs of music on my SD card and there is no problem playing them all in this app.

trinkner says:

Thanks. I've moved on from the WP platform to Android and haven't looked back. At least on the Galaxy S5, Android has no lag whatsoever and perfectly meets my needs. And the music experience on Android is simply superb, intuitive, and bug-free. Microsoft had their chance to win me over and they just took too long to deliver too buggy a product.

Here's a perspective to consider.... This post is about broken phones. Therefore people with broken phones are commenting. How many people commented? Hmmm... How many millions of Lumias are there in comparison? Hmmm... Ive already owned several since day one and use them to there max and have had no issues. On the other hand... My household uses Android (GS2, GS3, HD MAXX or w.e its called etc) and they need an insurance plan just to simply replace the phone every couple months because they're built so shitty. Not to mention the software. Oh jeezes the software lol. But I suppose your talking about a Nokia device you have currently. My point is that, Lumias are a great device. If you get a bad apple, exchange it. Because the good apple in the end is well well worth it ;) #NokiaLove L925

So, my Lumia 920 (running GD3 legally) can't recognize the APIs for Accelerometer, Compass and Motion (some apps like Nokia City Lens wont work because of this and the screen wont rotate, also, I can't use apps like Nokia Camera o Refocus because they crash)

If I restore it with this program will it work properly again? I have tried it with the Nokia SUR some months ago but it didn't help...

mlfj4901 says:

Wonder how many "broken" lumias listed on eBay would be fixed with this.

Alpo714 says:

I wonder if you can use this tool to set APN? That would be really useful in bringing a unlocked device to a network like Tmobile or ATT. Any feed back?

vk1971 says:

APN issue with unlocked phones can be easily fixed with app called Access Point. You need wifi initially to install it though.
 

danj210 says:

I would like to do this with my old 920 as there are OS problems, it's no longer in service and has a lot of messages and things that I cannot save to a cloud or anything. So I would love if nokia had a way to let us backup data like we can while updating. But zi guess the other way arounf would be different.

pookyjoralyn says:

So can this method changes the phone's region?

Laura Knotek says:

Paul Thurrott mentioned this as the tip of the week and software of the week on the Windows Weekly podcast.

mbharat999 says:

UK link does not work.

Ok, ive been relentlessly scanning the comments but will just ask!.... I have a L925 TMO Amber update 3. Black is not available to me since TMO is slow. If I use this tool.... Will I get, or can I get, Black?

I have a same situationi but when i started recovery tool & connected my phone, it showed me my IMEI & it says 'You can install software version 3050.0000.1336.0005 to your phone.'

so i am assuming it wouldn't try to get update Black :(

My current firmware is 3050.0000.1336.10221 not sure why mine is diff from yours??? Maybe it downloads the base OS and updates the rest of the updates in order. Which makes sense since updates usually have a few at once. So whether Black will update is still unclear. I don't want to wipe my phone for no reason

well tried this last night. on my TMO 925 & still it installed 3050.0000.1336.0005 (the same i had previously). even after reinstall i did not get black or gdr3.

walkingdead7 says:

I pulled my 920 out about a month ago and there was nothing but a blue screen. The phone wouldn't soft reset. After the Nokia screen it would once again turn to the "blue screen of death". Finally tried a hard reset and a window boot manager screen would appear and tell me to insert the installation disc, choose my language, and reboot my computer. Thats it. Thats all it would do. I'm not very computer savy but I researched this and couldn't find anything to solve the issue. I decided to pay the extra money, upgrade and get a 1020. I kept the 920 because I thought it was interesting error message on a phone. When I read this article I thought what the hell I'll try it. The installation failed the first time and worked fine the second when I clicked install while the phone was on the Nokia screen before the windows boot manager screen appeared. I had the Black update on my 920 when my phone restarted as well. I lost about 5 months of pictures but the phone was saved. I have learned use the auto upload to my skydrive for my photos now and it has turned out to be very useful.

Athanville says:

i wish this tool can be updated to support taking a local backup to help with restoration just incase you are in an area where internet speeds are too low or connectivity is an issue

hellaciousj says:

I have never had an update work properly on my T-mobile NL 925. It always bricks for 3 days. I just tried to use this tool to rescue my phone but this tool won't even recognize it. So frustrating!

 

UgnSam07 says:

Looks like we share the same problem bro

jbecnel says:

I have the 1020, all of a sudden I'm having a texting issue with one particular contact. When I text this person it boots me out to the main screen instead of letting me see the thread, then when they text me back I can't open the message, just kicks me out again. I've tried deleting the contact and reinstalling. How can I fix this?

Prasad Ladde says:

i updated my lumia 720 to 8.1. but it has some issues. the handset starts operating on itslef. Pages get randomly opened even when i dont click anywhere. Even while typing any kind of message or mail. Any random keys are being pressed. i have changed the touch senitivity to normal as well but the problem still persists. 

So i plan to downgrade my handset to Lumia Black i downloaded the recovery tool, connected the phone to my laptop with this software, the message is get after connecting is "software package not available for this phone"

How and what do i do, to downgrade to Lumia Black??

Please Assist.

Thanks!!

Rich, Thanks for the post was helpful!!!

i have a nokia x (android) i rooted the nokia and reboot, but it gets stuck at the nokia logo...... so can i use this software???

cdanieljohn says:

They released this because windows 8.1 will not be officialy released in some windows phone. So for those who installed dev preview (knowingly their phone will not get the official 8.1 update) they could revert back to 8.

Nelson Ramos says:

i'm having trouble with this software. i get a program startup error. it says "We're pretty pretty sorry". last night i could run it and it recognized my Lumia 520 but i didn't have time to restore my phone atm, and now i am trying to run the program and i get that error. same goes if phone is connected to PC or not. what should i do to fix it?

UgnSam07 says:

I tried connecting my old Lumia 610 which has problem booting beyond the Nokia logo but this software tells me the phone is not supported. Any help please??

I have a Nokia Lumia 900. I let the phone run dead so I plugged it in to charge it. I felt the vibrate so I know it was on charge. I waited 3 hours and the screen is just black. No startup screens at all, just BLACK. No signs or lines on the screen, so I'm hoping the LCD isnt broken.

The phone turns off and on when I hold in the power button. All three lights at the bottom light up, I can quick snap pictures using the side button. I even had my boyfriend call it, and low and behold it started vibrating.

Is this a software or a hardware problem? What should I do? I no longer have a warranty. I'm very sick to my stomach thinking I may have lost all my pictures and videos of babies. PLEASE help me as soon as possible