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Software

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Windows Phones

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13

Sprint Gets New CEO, Still Screwed

Sprint has named a new CEO, Daniel R. Hesse, who's been around the wireless block a few times. He was CEO of AT&T Wireless back when it was, er, still AT&T Wireless (best not to revisit the merger madness in too much detail) from 1997-2000. He's also on Nokia's board of directors (Imagine Nokia putting serious effort into making a CDMA smartphone for the US market. Now imagine a square circle. About the same, eh?). Most recently, though, he ran Sprint's local phone division, spun off as “Embarq” to placate the the monopoly police after the Nextel merger. ...In other words, the world of wireless executives is small and Hesse is probably as good a choice as any.

Of course, he has his work cut out for him, and how. Sprint still looks to be on a collision course to switch to WiMax and be pretty much the only player planning on a 4G network that isn't based on GSM. That's assuming they even last long enough to get there. See, according to Skydeck, nearly 40% of their customers plan on leaving Sprint at then end of their contracts. They also have the lowest customer satisfaction and the lowest percentage of customers who want to stay with them.

Yeah, it's ugly:

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Comments

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says:

Sprint has See, according to Skydeck, **nearly 40% of their customers plan on leaving Sprint** at then end of their contracts. They also have the lowest customer satisfaction *and* the lowest percentage of customers who want to stay with them.
Yeah, it's ugly:
Read more at http://www.wmexperts.com/articles/sprint_gets_new_ceo_still_scre.html
I don't get it. I've been with Sprint for two and a half years and they are by far the best carrier that I've had. I think there are too many band wagoners that just like to complain...
And sure most of the world is GSM but that doesn't mean it's the best technology. They just have better lobbyists. If they all jumped off a cliff I sure wouldn't. But I guess that would help alleviate the "We're sorry, all circuits are busy," problem. :rolleyes:

says:

Actually, Sprint is in good position...if they could just listen to their customers.

says:

Sprint has the lowest customer retention rate - I am shocked. Being with Sprint for over 5 years now, I found their customer service excellent. Everytime I tried to cancel(I didn't really want to cancel, just want to see what they can offer) the contract when it expired they always offer me great deals and discounts. Is it because they don't have enough cool phones? Looks like the cell phones they offer are pretty conservative and lack the cool factors you might find with Verizon and AT&T.

says:

I've been with Sprint for about seven years and I've never had any problems out of them. Their plans are cheap and they have an OK phone selection. I don't see what the issue is.

says:

I have been with Sprint for over 10 years....they have issues, no doubt, bit compared to the rest, they are the best of the lot (in terms of price/performance)

says:

I have been with Sprint for 5 years and I have had my issues with CS but most of my experiences with Sprint have been good. Balancing price and performance...Sprint seems to be the clear best of the bunch. If Sprints WiMax plans are successfull, then again the CDMA world will be one step ahead of GSM once again...larger is not better in this case, GSM was just there first.

says:

I've been with Sprint for about seven years and I've never had any problems out of them. There plans are cheap and they have an OK phone selection. I don't see what the issue is.
I think Nextel has been like Cellulitis on the limbs...a drag.

says:

I have been with Sprint for 5 years and I have had my issues with CS but most of my experiences with Sprint have been good. Balancing price and performance...Sprint seems to be the clear best of the bunch. If Sprints WiMax plans are successfull, then again the CDMA world will be one step ahead of GSM once again...larger is not better in this case, GSM was just there first.
With Sprint's current restructuring plan, I don't think the company would be able to afford the WiMax project.

says:

I've been with Sprint close to 10 years, and somewhat torn. I've never had problems with the actual service, maybe the occasional data outage, but customer service is freakin' terrible and the device selection is lacking.
I dread when I have to call in, b/c 9 times out of 10 I'll get someone outsourced in Sri Lanka. T-Mobile will be in the Carolinas sometime this summer, so I will probably definitely look at jumping ship then.

says:

I actually get very good support from Sprint CS. Never had any real issues. The difference may be that my phones are on a business account, and I get a different number and, apparently, better trained CS staff.*
The drawback is, that in theory, I don't get free phone upgrades. But every time I've called, and pointed out how long I've been with Sprint, they've offered me a rebate to bring the price in line with what regular customers pay, so I've got no complaint.
If Sprint had any brains, they'd spend some money upgrading regular CS to match, or at least come close, to the service business customers get.

says:

I called *2 at noon today and got an actual person within a minute. Great improvement.

says:

I was a Sprint customer for 3 years and have now been a Nextel customer for 8 years. I'll admit, I left Sprint for Nextel because of poor customer service. I was pretty worried when Sprint bought Nextel and assumed CS quality would suffer. However I have been happy with everything but a selection of high-tech phones. That is about to change and Sprint is going to shock the cell phone industry within the next 2 months. The Instinct is going to be the true "i-phone" slayer and wait till you see the new smartphone coming from Nokia. As you might have guessed by now, I liked the company so much (no, I didn't buy it) that I recently accepted a position with Sprint. I can tell you this, Sprint has instituted a "zero-tolerance" program with CS. It is no longer good enough to just do the job, they expect and demand 115%. Anyone thinking of jumping ship right now, would be making a big mistake in my opinion. ALSO, the phone upgrade situation has been resolved and Sprint now has a $99.99 plan that includes UNLIMITED voice, data, text and more! Check it out, call a CS rep and find out what has changed.

says:

Sprint has named a new CEO, Daniel R. Hesse, who's been around the wireless block a few times. He was CEO of AT&T Wireless back when it was, er, still AT&T Wireless (best not to revisit the merger madness in too much detail) from 1997-2000. He's also on Nokia's board of directors (Imagine Nokia putting serious effort into making a CDMA smartphone for the US market. Now imagine a square circle. About the same, eh?). Most recently, though, he ran Sprint's local phone division, spun off as “Embarq” to placate the the monopoly police after the Nextel merger. ...In other words, the world of wireless executives is small and Hesse is probably as good a choice as any.
Of course, he has his work cut out for him, *and how*. Sprint still looks to be on a collision course to switch to WiMax and be pretty much the only player planning on a 4G network that isn't based on GSM. That's assuming they even *last* long enough to get there. See, according to Skydeck, **nearly 40% of their customers plan on leaving Sprint** at then end of their contracts. They also have the lowest customer satisfaction *and* the lowest percentage of customers who want to stay with them.
Yeah, it's ugly:
Read more at http://www.wmexperts.com/articles/sprint_gets_new_ceo_still_scre.html
I was thinking this is a dumb article... then I read it again and realized someone posted in an old thread.... lol... with the recent clearwire news, potential spin-off of nextel, ect the CEO might not look so bad... Only time will tell....