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T-Mobile's HD7 lacks multi-language keyboard support, polyglots upset [Updated]

Update: HTC has contacted Jeff directly and corrected themselves. Evidently, it was due to "lack of time" as to why the extra language packs were not included and that they will be added in an update. As interesting, they said "by February this should not be an issue". which gives more credence to that rumored update coming down the road.

It turns out that the choices for keyboard languages (ergo configuration, see Settings --> Keyboard) are an option left up to OEMs and carriers. While most Windows Phones have multiple languages supported (e.g. French, German, Italian, Spanish and English) the HD7 curiously has only English on board.

Why that is remains a mystery, but at least according to HTC, the decision was not theirs:

If your Windows Phone 7 does not contain a display language that you would like to use, there is currently no way to get a new language pack installed on the phone. Microsoft makes language packs available (as they're created) to the device manufacturers (OEMs) at the time of manufacturing and it is up to the device manufacturer and mobile operator to decide which languages to include. In this case, it was T-Mobile’s decision to only include English.

As a result, some Spanish speaking Americans (who make up more than 12% of the population) are a little bit upset. Specifically, when they type in Spanish, it auto-corrects their words since the dictionary is dependent upon language selection. What's more, the HD7 on T-Mobile seems to be alone in this single language support when compared other WP7 devices (as far as we know at the moment).

No response from T-Mobile on the issue, but hopefully they'll make a note of it to include in an update in the future. Till then, you multi-lingual folk may want to steer clear of that phone if you think this matters to you.

[See also possible reception and magenta camera issues]

Source: T-Mobile Support Forums; Thanks, Jeff G., for the link

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Comments

There are 4 comments. Sign in to comment

GP07 says:

I think this is sorta lame, MS should just offer up the language packs to the marketplace for free or a very very small fee, like say 50cents at the most. Then just let end users install what they want/need.

the keyboard might great (which it is for me), but when you type in any language other than English. The phone corrects each word (assuming they are misspelt) and all the words suggestions are wrong. Basically you need to turn off two awesome WP7 features to type in another language, because for some odd reason tmobile decide what keyboard languages to include.
Carriers and OEMs then cry when microsoft doesn't let them change things around, but even with the slightest set choices are available they somehow managed to find a way to screw up the user experience.

winmopro says:

If t-mobile is the one deciding what languages are placed on the phones, couldn't this also be a problem with the Venue Pro?

Light Speed1 says:

its not a t-mobile problem, its an HTC problem (suprise right?)

HTC just admitted it was their fault