nokia care

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My short experience with a bricked Lumia 920 and Nokia Care Support

Editorials

By Rich Edmonds, Wednesday, Apr 10, 2013 at 12:00 pm

There's nothing worse than your Windows Phone taking some physical damage as the appearance of a smartphone is fairly important, especially when it's a Lumia 920 or other Windows Phone. There's really only one instance when an issue can prove more irritating and that's when the software (or a combination of it and hardware) royally breaks and thus bricking the device. How useful is a bricked Windows Phone? Well, it's good paperweight, I suppose. This is what happened to my poor white Lumia 920. Let me tell you a short story of what happened and how quickly the issue was resolved by Nokia.

124

Nokia halts 1308 firmware update for AT&T Lumia 920, citing connectivity issues

Windows Phone News

By Daniel Rubino, Friday, Apr 5, 2013 at 12:47 pm

Earlier this week we addressed the ongoing connectivity problems users are experiencing with their Nokia Lumia 920s, specifically on AT&T (global users do not appear to be affected, though we’re not certain). The issue results in slowed down data connections, missed calls/test messages or on occasion no data at all, even if only temporarily and it is tied directly to the recent firmware update that rolled out in the last 10 days on AT&T.

Nokia Care US has now responded in a tweet to a customer regarding the update (and future fix) with the following: “We're aware & update has been temporarily paused. New update will be available in the near future. We'll keep you posted.”

108

Report: Win Phone 7.8 available through Nokia Care centers for Lumias

Windows Phone News

By Rich Edmonds, Thursday, Dec 20, 2012 at 10:30 am

The Windows Phone 7.8 update for Lumia smartphones is reportedly available through Nokia Care i.e. local store/support centers, scattered throughout the world including parts of Europe and India.

According to a number of tips we've received (mostly from India), the anticipated upgrade for those who remain on legacy hardware is available should official support channels be unavailable. Users can simply bring in their phone and have them updated right there by Nokia, even before the "early 2013" date.