One of the big selling points in buying a Lumia Windows Phone, besides the unique and excellent design, is the customer support that Nokia offers. Whether they have had issues with firmware, a defective unit or just general feedback, the Finnish company has always treated their customers with respect. That hands-on sincerity has not gone unnoticed by many and it’s something that Samsung could learn a thing or two about.
Recently, an owner of a Galaxy S4 claimed that his phone caught fire during the battery charging process. The video was posted on YouTube and it quickly went viral. To be fair to Samsung, such events are super rare and are always plausible with electronics. There’s no indication that this is widespread event. Rather, it looks to be an isolated case of some defective hardware.