bug

The "Windows Phone Store" is a pretty big concept. Instead of being one simple market available to all users equally and indifferently, it has countless facets intended for specific user groups and regions.

Depending on your OEM, carrier, geographic region, OS version, and size of RAM, the apps visible to you just won't be the same. When things get complicated in order to serve as many types of consumers as possible, the chance of stuff going wrong gets increased as well.

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Windows Phone Central's app support inbox has been flooded recently, by users complaining that news does not load correctly in the app. We've been kind of stumped on this one frankly because it's only been affecting certain users, so we've been digging.

It turns out that other apps were also running into problems (WeatherFlow is one example), and as we dug further we identified that most of the affected users were Italian, and that the issue had started on March 1st. Now, thanks to twitter user @SergioPedri and others in our forums, we've finally been able to replicate the problem. The good news is there's a workaround.

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Although the majority of people who are on AT&T or Rogers who have upgraded their Lumia 920 to Windows Phone “Portico” are having no problems (in fact, quite the opposite), there is one bug that seems to affect a few people: auto-screen brightness.

As detailed in our Lumia 920 forums, the problem exhibits itself when you turn on the phone in a mildly lit room and the brightness seems to ramp up to max and then back down again, resulting in a staggered and constantly fluctuating display brightness.

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Today we saw an update arrive for Xbox Live title Cut The Rope, this update looks to have cured the graphical bug seen when launching the game from a dedicated tile on the Start screen.

The otherwise excellent app has exhibited a bug whereby pinning the game to the start screen and launching it would display an odd multi-colour screen and a progress bar. That same thing wouldn’t happen if the app was launched from within the Games Hub.

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One of those good news/bad news deal for you 1Password users on Windows Phone 8. Actually, there's a decent chance if you're on Windows Phone 8 you're not using 1Password, as the essential password-management app is suffering from a pretty nasty log-in bug that doesn't actually let you log in.

That's a problem.

In a slight ray of sunshine, however, developer AgileBits responded to my error report in about a half-hour, which is pretty awesome for just about anyone. So kudos for that, and here's to hoping a fix rolls out soonest.

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It looks like some users who have Gmail on their Windows Phone 8 devices are experiencing syncing issues that eventually cause the email app to crash. The problem seems independent of hardware (so 8X and 920 users are affected) and is tied to Gmail specifically.

The problem occurs with the People Hub and linked contacts constantly syncing. Likewise, when people head to their Gmail inbox, it too is stuck on a constant sync and may even crash when one attempts to scroll the message list. Over in our forums, user moc426 made the above video of the phenomenon occurring, a test which site WinSource has also validated as happening on their HTC 8X.

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If there's one area where have heard a lot of complaints on it's the WiFi function on Windows Phone.

The problem is a bit niche but it has frustrated quite a few of you ever since 2010. That "problem" is when the phone goes to the Lock screen, WiFi automatically disconnects. Obviously Microsoft had good intentions in mind here with power-saving as the chief concern. But recently, evidence and personal anecdotes seem to betray the idea that turning off WiFi (when not in use) saves battery.

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Marketplace fix has been applied but it may take a day or two deploy

As expected, Microsoft has begun deploying the digital certificate fix for the Marketplace that has resulted in some Windows Phone users unable to either install or update a select few apps (notably WhatsApp, NY Times and Translator). In a recent change to the Windows Phone Developer Blog, Todd Brix notes:

“We fixed the digital certificate problem and last evening resumed publishing new apps. It will take a day or two for the repair to fully deploy and newly-published apps to begin appearing in Marketplace again.  If your app was in the process of being published, you don’t need to take any action.  We have applied the fix and the app will continue through the certification and publishing workflow as normal.”

Of course as mentioned above that does not mean you can now instantly re-install or update those apps with issues as it can take time for the changes to rollout across their servers. Still, users should be begin to see updates by the end of the weekend.

Let us know in comments if you have had any success. Thanks, ThisIsMetro, for the heads up

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A few days ago a fairly major bug has been found in the latest Skype update—the client app on your computer can crash upon sending an IM and what’s more, it may even send the IM to the wrong contact (Skype tries to re-send it but it may have logged you in under a secondary account, should you have one). From Skype:

“Skype client crashes during a Skype IM session, which may in some cases result in the last IM entered or sent prior to the crash being delivered to a different IM contact after the Skype client is rebooted or logged in as a new user.”

Personally, we haven’t seen this bug but it has made some headlines as it’s a quite major and can obviously have some dire privacy issues. The Skype team is on it getting ready to roll out a hotfix very soon.

The odd part is Skype is reporting that this bug is also found on Windows Phone (in addition to Windows, Mac and Linux). We haven’t had any reports of users complaining of crashing—our bet is most of you use Skype for the VOIP part and not so much the IM half which may be biasing feedback.

Regardless, if we see an update to the Skype client for Windows Phone in the next few days, you can be certain it is tied to this situation and there probably won’t be any new features.

Source: Skype; Thanks, Tagliaerbe, for the tip

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The official Six Flags app from Nokia is a wild ride

The Six Flags app from Nokia for their Lumia line of Windows Phones received a small update today. Now at version 1.19 the update looks to be some minor bug fixes and under the hood optimizations that usually follow an initial public release. In other words, we’ve found no observable new features but presumably it will run a little faster now.

The official Six Flags app from Nokia is a companion app for the park which provides park info (location, hours), maps within the park (with augmented reality), videos, food and shop information (including descriptions) and park events (with a calendar). The deal between Nokia and Six Flags is mutual as the parks reportedly are heavily advertising the flagship Lumia 900.

Interestingly, neither Android or iOS have a Six Flags app making Lumia Windows Phones the first.

Pick up the exclusive Six Flags app from Nokia here in the Nokia Collection. Check out our hands on video after the break with the QR code. Thanks, Jose, for the heads up

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Windows Phone is very careful with how much power it uses. Normal behaviour for the OS is that whilst running on battery it will drop the Wi-Fi connection after a short period in order to conserve as much juice as possible. We have seen reports that point the finger at some apps which are seemingly overriding normal power saving behaviour. Is this a feature or a bug, I decided to do some tests.

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Dear phone, we're not in Akron!

Update: Nokia just pinged us to let us know they are "...aware of the issue and it has been addressed, but users may need to restart their phones to see the fix take effect." Moreover, this does not seem to be a Lumia 900 issue per se but rather related to AT&T's LTE towers. Evidently some Android users have had this problem too.

It looks like the Nokia Lumia 900 on AT&T is experiencing yet another odd and seemingly random bug these days. For some users, when they fire up a GPS application such as Maps, Local Scout, Foursquare (for checkins) or Yelp, they show up as being in Akron, Ohio despite not actually being there.

The issue first popped up in Nokia's support forums with two threads and a handful of users noting the problem. Another thread appeared here in the Windows Phone Central Forums as well. But to be honest, we had only received one email complaint on the matter from reader Alex T. and we had not seen this bug ourselves to verify--so off it went into the "quirks" pile for further investigation.

This week though as we're paling around with Rafael Rivera and Paul Thurrott in sunny San Francisco, both of their devices suddenly had this happen. First up was Thurrott who's phone just would not budge from the great state of Ohio. Despite soft-resets, some toggling and a boatload of swearing, there it stayed.

Later that night, Rivera's phone did the exact same thing when we were at Denny's. What was curious though was how both phones, even when placed next to each other, did not have the bug at the same time. Both Lumia 900s, both on AT&T, yet one worked and the other did not. (Our 900 was in tow but we were using the Focus 2 as our primary device this week).

We're not sure if this is related to AT&Ts network for aGPS, an issue with full GPS or maybe something in between. We have noticed that more folks seem to experience it on the West coast but that could just be sampling error. 

So we figured we would crowdsource this a bit and ask you if you've experienced this on your Lumia 900. And if so, what state are you in? Hit the poll below. (And for our international users, have you had something similar?).

 

Has your Lumia 900 erroneously positioned you in Akron, OH?
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Does your Lumia 900's WiFi occasionally go dead?

We're getting a few reports that at least for some users their Lumia 900 behaves a bit oddly on WiFi. The reports vary as to the experience but most of it seems to revolve around the idea that when the device goes to sleep, the WiFi data connection doesn't re-connect properly upon waking.

From one description on Nokia's help forum is thus:

"When my Lumia 900 is connected to my house's WiFi (airport extreme), it will connect fine.  However, when my phone goes to sleep (or when I don't use the connection for awhile), I can't connect to the web even though my phone saids that it is still connected to the network.  It seems like some other people are also having the problem.  http://forums.wpcentral.com/lumia-900-ace/189504.htm

Sometimes a soft-reset will fix the problem, and sometimes it will take some time before I can browse the web with my WiFi network.  I tested with my other phones / laptops / PDAs, so I am sure that it is not my router's problem."

Others reported the same issue as well even after the latest update. Admittedly we had this problem with our review and purchased units but it seemed to have been fixed with the first patch. However, even our WiFi got a little funky after the latest update just a few weeks ago. It's not an "all the time" bug and it's a bit hard to replicate but we've certainly experienced some odd data issues with our 900, though rare.

So the question for everyone here: do you notice any dropped data issues with your Lumia 900? Is it with WiFi, cellular or both? Take our poll after the break and/or leave a comment. Thanks, səlɹɐɥɔ sɯıs, for the tip

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The official eBay app for Windows Phone has been out for some time and while the Marketplace reviews aren't stellar, they don't really call for you to run for the hills either. Yet we received a tip from a German reader that there could be a potentially disastrous bug in the app.

It appears that while bidding on a Nokia Lumia 800 a bid was entered as 211.69€ and appeared that way in the confirmation screen. However, when the bid was submitted it registered as 21169.00€. Luckily the ending bid didn't make it that far, ending at 270 Euros.

According to the tipster, eBay Germany was contacted and recommended contacting the seller to request a cancelation. While we first thought this could easily be pilot error, in scanning through the Marketplace reviews on the eBay app (found here at the Windows Phone Marketplace), other Windows Phone users report similar instances where the confirmed bid is higher than the submitted bid.

We aren't sure if this is a wide spread issue and hopefully if this is a bug, the quirk can be resolved easily with an update to the app. Still, bug or not, you might want to be extra careful to review your eBay bids when submitting via the Windows Phone app. If my recollection of eBay is correct, an incorrectly submitted bid can be canceled before the auction closes.

Thanks, aerone, for the tip!

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Nokia: "We have identified the issue and will be addressed through a future SW update."

While we haven't heard any official details, Nokia support via Twitter is reporting that they have identified the purple-hue problem that is occurring on some Lumia 900s. The screen irregularity is very obvious and easy to induce: simply disable automatic brightness and turn the screen down to "low" in Settings. Doing so on some devices will cause the grays to look purple throughout the OS.

We reported on this and other minor issues for the Lumia 900 a few days ago and even polled to see what percentage of you are affected. The information and poll were passed onto Nokia engineers along with our defective glossy-white Lumia 900 (we received a perfect replacement in return). Curiously, only about 10% are having the problem which is still quite high but we actually expected the number to be higher.

Anecdotal evidence suggests than many have this problem but are unaware. For instance, reader Jordan M. had a friend try to find a Lumia 900 without the purple hue. In three corporate AT&T stores in Wisconsin, twelve out of twelves phone had the problem though no AT&T reps were aware of the defect. That could mean either the problem is more widespread or this issue is the result of some bad batches of phones during production.

Though we still don't know the exact cause, the problem can evidently be fixed through a software patch according to Nokia, which sounds reasonable. After all, the screens can do grays accurately, just not on low-brightness. That tells us it is probably due to a calibration issue with the AMOLED display or something similar.

No word on an ETA for the patch but since it's not a dire issue like the data-connection bug, we imagine Nokia will want to roll it up into a comprehensive update that also fixes other things like the non-functioning camera button when the screen is off, unresponsive capacitive keys, volume issues, etc.

We'll keep you posted.

Source: @NokiaCareUS; Thanks, Alex, for the heads up

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From purple screens to rattles to unresponsive buttons, the Nokia Lumia 900 still has a couple of nagging problems for a few of us. Here's what people are complaining about most.

The Nokia Lumia 900 seems to be doing well for AT&T and for some reason we can't leave our glossy-white one out of reach for long but there are still plenty of bugs and issues rolling in to our inbox at WPCentral. Although that data-bug is now history thanks to a quick response from Nokia these few, seemingly random issues are plaguing numerous Lumia 900 users. We'll go over a few:

  • Purple screen - Grays appear with a purple hue when the display brightness is set to low (or automatic and goes to low). Although it could be a software calibration issue it doesn't affect all Lumia 900s, in fact it's just a subset that are out there. Our own glossy-white Lumia 900 has this and it's quite obvious when on the low-setting. You can commiserate with others in our forum who are having this problem. Nokia seems to be trying to isolate which builds it may be and you can submit your device information in this Nokia help thread.
  • Camera button won't wake the phone - This issue is caused when the device is powered off/standby and you hold the camera button to launch into the camera app. It's actually easy to replicate: Run any app and leave it on screen then power off the phone. Now try to hold-n-launch the camera via the shutter button. It won't work. Turn the device back on, exit the app, go to stand by and now try it and it will launch. We've had it happen even without an app running under lockscreen. (Thanks, Sepatown for the replication trick)
  • Vibrate feature rattles - We complained about this in our 900 review and even have a video of it compared to the Lumia 800. In short, the vibration feature rattles to different degrees on many Lumia 900s often sounding like an electric razor. Once again, the problem is on some phones while not on others. You can follow the threads here at WPCentral and Nokia Support for more info.
  • Inline remote on headset issue - The Nokia Monster Purity headphones sometimes won't forward/pause a track. Also, volume rockers when the device is a sleep won't respond and/or require multiple pushes
  • Low volume is high - Even on "1" the volume is quite loud and doesn't start to vary till "7".

Nokia sure has a lot on their plate and we know they are actively looking to address these but the question is how much of this is firmware and how much is it Quality Control (QC) with the hardware? We should caution that not all Lumia 900 users are having problems but even Rafael and I both have Lumia 900's with "purple grays" and my vibration rattles a bit too.

We'll be paying attention but for now, you may want to read up in our "Official Lumia 900 Bugs List" to see what others are saying.

Update: Take our poll to see if others are having the same problems or not

Image Credit: tewmgd (XDA forums); See the vibrate-rattle issue demonstrated on video after the break...

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This, ladies and gentlemen, is the definition of a win-win. See, there's been this little bug in the Lumia 900 (by the way, you've read our Lumia 900 review, right?) that has been causing some early adopters -- regular consumers as well as reviewers -- to lose all data connectivity. As in, the phone kinda forgets the fact that, in fact, it is a phone. Not good, to say the least.

Nokia, in a blog post this evening, starts off on a positive note. "Award-winning CES product" blah blah blah. "Stars aligned for a successful sales start on AT&T" blah blah blah."Very positive response on Day 1" blah blah blah.

Oh, and, yeah. A "memory management issue was discovered that could, in some cases, lead to loss of data connectivity." That's kinda a biggie. The good news is that Nokia's found the issue. Here's what's going to happen next:

  • On or around April 16 (that's next Monday), an update will be made available via Zune. That should fix all this nonsense.
  • Or, you can swap your current phone for a new one that will already have the updated software.

And Nokia's doing even one better. If you've already bought a Lumia 900, you're getting a $100 credit on your AT&T bill. If you're going to buy a Lumia 900, do it before April 21. Because you'll also get a $100 credit on your bill. That covers the cost of the phone on contract. So, you're basically getting a free Lumia 900 for your troubles. Or for trouble you might have had. Either way. It's a sweet deal.

And good on Nokia for making it right. But that doesn't change the fact that black eyes do sting for a little while. Read more on the issue and join the discussion in our Lumia 900 forum.

Source: Nokia Conversation

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Dialing numbers listed on websites is supposed to be an easy task on Windows Phone. The OS basically highlights the numbers (like a hyperlink) and when you tap them, you get the standard "Edit phone number" screen and the option to call said number. The system is based on detecting sets of 7,10 or 11 numbers with their appropriate hyphens, periods, etc.

Interestingly, some folks at XDA have discovered that this seemingly only works for US devices. More specifically, devices who's 'Region format' settings under 'Region + language' are set for English (United States). Even folks in Canada evidently have this issue which is odd, to say the least.

We tried the list of numbers found in this post at XDA with our US region settings and they all worked fine except for the last number--just as expected. When we switched to Estonia (and rebooted) those numbers were now un-clickable just as others are reporting.

We're hesitant to call this a 'bug' because for all we know Microsoft did this on purpose for some strange reason. Still, if you want this function, you can head to Settings --> Region + Language --> Region Format and change that to English (United States) to get it to work for now as a workaround. And Microsoft, if this isn't on purpose then you may want to fix it for future updates, kthxbai!  As noted in comments, this is actually advertised as a US-only feature by Microsoft so if you want it, you'll have to use the above trick to get it.

Source: XDA; Thanks, James, for the tip!

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James Hartig has published a blog article that outlines the reasoning behind the Grooveshark music streaming service not working on Windows Phone (via HTML5). It's all down to... hold your breath... a bug in Internet Explorer. Who would have thought, eh? According to Hartig, once he looked into the problem (after a number of Windows Phone owners complained that streaming could not be achieved) he came up with the following conclusion.

"It seems that the AJAX calls we were making to our API were failing when they were requested over HTTPS. The Microsoft team states that it is a bug with IE8 that you cannot do AJAX calls through XDomainRequest to HTTPS pages from HTTP pages. They never bothered to fix it for IE9. The simple solution would be to just load the site in HTTPS and make all calls in HTTPS, however that is not possible right now.

We only have 1 call to HTTPS on the site right now, but in the future, users will need to login and perform actions that require HTTPS, so this issue is quite the show-stopper."

So it seems we will not be seeing support for Grooveshark anytime soon, and with the issues they're having with apps on iOS and Android (pressure from record labels), we doubt we'll be seeing an official Windows Phone app anytime soon. We did have Music Shark for a while, but this app doesn't appear to be available.

Source: James Hartig, via: WPSauce

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Just a few hours ago we just posted on the 810x builds of Windows Phone and now Italian site Plaffo is noting that their LG Optimus 7 just received the very same update: OS build 8107. More exciting is the news that it came with a list of changes, most of which will make most folks very happy:

  • It solves a problem of the keyboard on the screen, preventing the keyboard to disappear while typing
  • Resolves an issue with syncing Gmail
  • It solves a problem of access to the location. After the upgrade, the function IO hub sends to Microsoft anonymous information contact the Wi-Fi access points and antennas for mobile phones in the vicinity, only if you have allowed access to and use of location information from part of the "I'm here."
  • Revocation of certificates issued by DigiCert Sdn Bhd to solve a problem of encryption
  • Fixes a problem with the e-mail related to Microsoft Exchange Server 2003. When you reply to or forward an email, the original message is now included in the response.
  • Fixes an issue of notification of voicemail

As you can see, this is a maintenance build, addressing many ongoing bugs and issues including the troublesome "disappearing keyboard" which plagues all Windows Phone Mango devices. That keyboard problem occurs when the on-screen keyboard will suddenly disappear when typing, due to certain background tasks "stealing" the focus, resulting in much user frustration. What is not clear, however, is what are the plans for Microsoft and the carriers for rolling this out. This looks to augment the 7740 OS package with even more fixes (if users don't have 7740, this new OS update will add those changes). Since US carriers skipped the 7740 build, they would seem obligated to roll this out to their customers.

In addition, since the Nokia Lumia 710 and 800 are running that update too, users of those devices should expect to see an update as well.

Once again, we expect more info about this OS build next week at CES but perhaps Microsoft will chime in on their blog before then with more details.

Update (6:08PM MST): Microsoft has sent us a statement:

Our engineering team has developed a service release which has been delivered to our carrier partners for their assessment. Details on specific improvements contained in these releases are available via the Windows Phone Update History page.

We're told the history page is lagging behind a bit but should reflect changes soon.

Update II: No shocker here, but the update doesn't fix the "SMS bug" according to Tom Warren who tested it. That's expected as it is not listed in the changelog.

Source: Plaffo

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