firmware

From purple screens to rattles to unresponsive buttons, the Nokia Lumia 900 still has a couple of nagging problems for a few of us. Here's what people are complaining about most.

The Nokia Lumia 900 seems to be doing well for AT&T and for some reason we can't leave our glossy-white one out of reach for long but there are still plenty of bugs and issues rolling in to our inbox at WPCentral. Although that data-bug is now history thanks to a quick response from Nokia these few, seemingly random issues are plaguing numerous Lumia 900 users. We'll go over a few:

  • Purple screen - Grays appear with a purple hue when the display brightness is set to low (or automatic and goes to low). Although it could be a software calibration issue it doesn't affect all Lumia 900s, in fact it's just a subset that are out there. Our own glossy-white Lumia 900 has this and it's quite obvious when on the low-setting. You can commiserate with others in our forum who are having this problem. Nokia seems to be trying to isolate which builds it may be and you can submit your device information in this Nokia help thread.
  • Camera button won't wake the phone - This issue is caused when the device is powered off/standby and you hold the camera button to launch into the camera app. It's actually easy to replicate: Run any app and leave it on screen then power off the phone. Now try to hold-n-launch the camera via the shutter button. It won't work. Turn the device back on, exit the app, go to stand by and now try it and it will launch. We've had it happen even without an app running under lockscreen. (Thanks, Sepatown for the replication trick)
  • Vibrate feature rattles - We complained about this in our 900 review and even have a video of it compared to the Lumia 800. In short, the vibration feature rattles to different degrees on many Lumia 900s often sounding like an electric razor. Once again, the problem is on some phones while not on others. You can follow the threads here at WPCentral and Nokia Support for more info.
  • Inline remote on headset issue - The Nokia Monster Purity headphones sometimes won't forward/pause a track. Also, volume rockers when the device is a sleep won't respond and/or require multiple pushes
  • Low volume is high - Even on "1" the volume is quite loud and doesn't start to vary till "7".

Nokia sure has a lot on their plate and we know they are actively looking to address these but the question is how much of this is firmware and how much is it Quality Control (QC) with the hardware? We should caution that not all Lumia 900 users are having problems but even Rafael and I both have Lumia 900's with "purple grays" and my vibration rattles a bit too.

We'll be paying attention but for now, you may want to read up in our "Official Lumia 900 Bugs List" to see what others are saying.

Update: Take our poll to see if others are having the same problems or not

Image Credit: tewmgd (XDA forums); See the vibrate-rattle issue demonstrated on video after the break...

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Saturday when we picked up our Glossy-white Lumia 900, we were surprised to see that it did not have the latest firmware installed, despite having the green-dot on the box indicating that the data-issue had been resolved.

This afternoon we received an email directly from Nokia PR (and a follow up that went to numerous media outlets) clarifying the situation a bit. It's a tad confusing but we'll try to keep it simple. Basically the 2175.1000.8112.12082 firmware with the green-dot on the box is the fixed firmware. Did we just blow your minds? Hold on...

So why were we prompted for a software update? Nokia basically fixed the 12082 firmware at the factory directly with a patch but in order for Zune Desktop to push out the update for the phones people didn't return, they had to change the firmware build, which is why 12084 exists.

In other words there are sort of two 12082 firmwares out there -- one broke, the other fixed -- and 12084 is the same as the fixed-12082. Get that?

The short of it is this: if you get a Lumia 900 (Matte-black, Cyan or Glossy White) and it has the green dot, it's a-okay and will have zero data issues. You can still update to 12084 but in reality, you're just bumping the firmware number as it is not "fixing" anything at this point.

So Nokia, you're still doing a good job and consumers, there is nothing to worry about.

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We've reported twice on Nokia getting ready to serve up some Tango ROM updates along with new firmware for the Lumia 710. First was a planned update for China and it was followed by an update for the carrier Proximus in Belgium.

Both ROMs contained  OS 8773 which is known as Windows Phone Consumer Refresh 3 (CR3) or just "Tango" and will have either 12111 or 12120 firmware on board to coincide with the pushed update. But what a lot of folks were wondering is if the firmware enabled Internet Sharing aka Tethering, a feature long missing from the Lumia 710 and Lumia 800.

Indeed we can now report that at least some of these software updates will have this on board as site WP7.nl has installed and verified that this feature in present. Of course, we don't necessarily expect all updates to contain these as it will technically be up to the carriers but a good portion will opt for the pay-in service of wireless tethering.

We expect Nokia to begin pushing these update for both regions and more in a few weeks presumably June, if an earlier report is correct. In the meantime, Nokia will probably begin to populate their servers with more updates for other carriers for the big OS refresh. We'll keep you posted.

Update: Interestingly, Nokia has pulled the 8773 ROMs from their servers. Thanks, Francesco

Source: WP7.nl; Thanks, Niels, for the tip

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We heard rumblings that the some Lumia 900s are shipping with an earlier firmware than the data-fix one pushed out last Friday. Our Glossy-White Lumia 900 came with a green-dot on the box, meaning it should be "ok" for data usage. But a quick glance of the firmware and we noticed a discrepancy: it was 2175.1000.8112.12082.

That's the old firmware. The one that had a memory issue causing errant data connections with the Lumia 900.

Indeed, when we plugged into our trusty Zune Desktop we were quickly prompted that an update was available. A quick 10 minutes later and we were on the latest firmware with the important data fix on board which is 2175.1002.8112.12084.

So take heed everyone, don't trust the green dot on the box. Double check your firmware and make sure you sync up with Zune to see if there's an update, otherwise you're likely to have problems.

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The Nokia Lumia 900 Windows Phone update to address the data connectivity issues (and hopefully the battery issue) is now live. All you need to do is connect your Lumia 900 to your Zune Desktop and follow the steps in the Update Wizard.  The entire, ten step process takes about fifteen minutes and does involve a backup step.

When complete your Lumia 900 should be updated to the following:

  • OS Version: 7.10.8112.7
  • Firmware revision number 2175.1002.8112.12084
  • Hardware revision number: 112.1914.2.0
  • Radio software version: 2.1.75.10
  • Radio hardware version: 8055
  • Bootloader version 7.17.2.0
  • Chip SOC version: 0.85.2.1

While it was a bit of a downer to see the Lumia 900 have these issues, Nokia has done a great job of addressing them. Nokia acknowledged the issue, set a target date to correct the issues, compensated customers for their trouble and launched the fix three days ahead of schedule.  

All that is left is to see if the fix worked. My fingers are crossed that data connections are stable and the battery life returns to making it through the day without worries. Icing on the cake would be if the camera improved but that might be asking for too much in such a short period of time.

If you've updated your Lumia 900 and can tell a difference, sound off in the comments.

Thanks, everyone, for tipping us on this!

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T-Mobile UK are rolling out the Lumia 800 12070 firmware update, according to customers who have received the notification. We received a few comments on our article covering the Three UK roll out last week that T-Mobile still haven't kick-started the process.

As mentioned before, depending on carriers who chose to release it, the 12070 firmware update will be rolled out to new countries on April 4th, 11th, and 18th until the update has been pushed out to every Lumia 800.

The firmware 12070 "battery fix" update will significantly improve available use between charges by optimisation to bring down the discharge rate. We noticed after updating a drop from 200mAh to <100mAh

Let us know in the comments should you also be receiving the update.

Thanks Scott for the tip!

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It was only last week that Nokia Germany confirmed they'll be rolling out the much anticipated 12070 "battery fix" firmware update to Lumia 800s. Now it seems as though Three UK is coming out on top with keeping customers up-to-date as we've just received notifications of an update for our Lumia 800.

The update, which was originally set for April 18th, has been confirmed by the manufacturer to be configured for a staged global release (with Singapore enjoying a premature delivery). Depending on carriers who chose to release it, the 12070 firmware update will be rolled out to new countries on April 4th, 11th, and 18th until the update has been pushed out to every Lumia 800.

After applying the update to our Lumia 800 we noticed a significant improvement to battery discharge readings. This should solve most battery life issues many owners have been experiencing. Be sure to keep an eye out for notifications on your Lumia 800s, or in Zune and the Mac Windows Phone Connector.

Have you received the update on your Lumia? If so, let us know what carrier you're with in the comments.

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It appears as though Nokia Germany are rolling out the 12070 update that addresses battery life issues and will prove to be a must-have for Lumia 800 owners. We previously looked at Singapore rolling out the Lumia 800 12070 update, and later confirmed that it tripled the battery life of our handset. As well as the juice improvements, bass has been improved and camera white balance has been tweaked.

The update, which was originally destined to be released on April 18th, will now be rolled out globally in stages / batches (starting today). April 4th, 11th, and 18th will be the three remaining steps until the update has been pushed out to every Lumia 800 (depending on networks). Note that this is not the WiFi tethering update. Be sure to keep an eye on the Nokia update section of their website to see when you'll be seeing the notification.

Source: Nokia, Nokia conversation

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If you have an unlocked/non-branded HTC Titan, you'll want to go plug her into your Zune Desktop software as HTC has begun pushing out what looks to be a minor software update to the massive device.

This is not an OS update, so you'll see be rocking 8107, but you'll get a new firmware, bootloader and radio software. Here are the new version numbers:

  • Firmware - 1600.2200.20501.401 (New)
  • Bootloader is  - 2.5.160015.3(137079) (New)
  • Radio software - 16.23.06.10_ 16.32.00.23U (New)

Like we said, this may be some subtle fixes here and there and we're not expecting any new features, but if you think you find any, let us know.

Update: Those with AT&T Titans, don't bother as no, this does not apply for your device.

Thanks, Jose S. and Oscar for the tips!

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It would appear as though Lumia 800 Windows Phones are receiving new firmware, following the rollout in Singapore. The new firmware, 1600.2487.8107.12070, addresses a number of problems and is the next version up from the previous firmware release that arrived in January.

Quick recap of known improvements / fixes in the update:

  • Enhanced battery standby and talk time performance
  • Battery capacity icon instead of question mark on top right of screen
  • Improved bass in audio performance
  • Soft-key illumination at all brightness levels
  • Fixes for device performance issues including self-reboots, freezes and call-ending

As you can see, it's a fairly sizeable update. Many of our readers have confirmed update notifications (unlocked - U.S. and UK), so be sure to plug your Lumia 800 into your PC to check via Zune. Let us know in the comments should you receive the new firmware.

Thanks to everyone who sent us tips!

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Yesterday we showed you how to get the latest firmware for your Lumia 710, version 12070, on your device early but those in Singapore won't have to. As promised earlier, Nokia has started rolling out this update officially for that device in that region meaning all you need to do is plug in your phone to your Zune Desktop.

Singapore is also getting the 12070 firmware update for the Lumia 800 as well.

The update addresses an annoying issue where some users can't end  call once initiated, instead they have to pull the battery or shutdown the phone. Further, this update brings other "performance enhancements" to the table e.g. we notice our phone turns on faster now when we hit the power button.

This is also a good sign that Nokia will begin rolling this update out more globally in the next few weeks, dependent on carrier request.

Source: Nokia, Facebook; Thanks, Ramesh T, for the heads up

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Okay, in a way we really don't recommend you do this, on the other hand we just did so who are we to judge. In short, with a few tools and about 20 minutes of your time, you can flash the latest build of Windows Phone (8107 with the keyboard fix) and the latest firmware (12070) onto your T-Mobile branded Nokia Lumia 710.

The latest firmware fixes the end-call bug in addition to giving other "performance enhancements" e.g. powering on from standby seems faster to us now, whereas before there was delay. We haven't run it long enough to see if battery life has improved, though we presume since this matches the Lumia 800's new firmware that it has some of the same tricks (we're idling at about 135mAh, for what it's worth).

How is this done? The files come from Nokia's servers where you can download various ROM packages. In this case, Nokia has available three variants (by color) of their latest 710 ROMs for India available. That's right, you'll be installing a ROM for India on your US phone. No worries though as it's unbranded and heck, it even has two pics of the Taj Mahal as a bonus.

Downside? Evidently in India you can't give an option to disable the camera shutter sound, so you'll literally lose that option in Settings. This is also a full-on flash, meaning you'll wipe your device and backups won't work (new firmware). Finally, we lost our "4G" icon which makes us wonder if we lost our HSPA+ speeds. Our browser download tests (compared to a T-Mo Radar 4G) show that no loss in speed has occurred and from normal use, it feels just as fast as ever for data.

In order to do this you'll need two pieces of free software: Navifirm and Nokia Care Suite 5.0. The former downloads the ROMs from the server, the latter via the Product Support Tool For Store 5.0, allows you to flash your phone. (Honestly, it's really easy once you read some instructions).

Unfortunately we're not going to give a step-by-step because this is a little risky (although you can just flash back the T-Mobile release ROM). Still, if you want to know more about how this works, just head over to ye'old XDA where you can read the similar instructions on flashing the Lumia 800 (yes, it works on that too). Or you could just wait for the T-Mobile version, which we imagine will be here in a few weeks.

Thanks, Robert, for the heads up

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Nokia has finally finished up a ROM and firmware update for the Lumia 710 for India and Singapore (we also see one for Brazil's TIM network on their servers). This next update will finally bring the Windows Phone 8107 OS update which address the disappearing keyboard issue as well as security flaws. In addition, the firmware will fix the end-call bug and bring the ever vague ""minor performance and usability improvements".

Unfortunately, this update is dependent on "market requests" meaning we don't know who else will get this, though T-Mobile would seem to be a likely candidate (they did push out 8107 for the HTC Radar recently and the Lumia 710 is still rocking the old 7740 OS). We'll keep an ear out for any rumblings.

Likewise, the Lumia 800 is currently getting the 12070 firmware update which we detailed the other day. That too has an official changelog which is similar to what we reported. That update also is dependent upon "market request" so we'll just have to wait and see who gets it:

  • Enhanced battery standby and talk time performance
  • Battery capacity icon instead of question mark on top right of screen
  • Improved bass in audio performance
  • Soft-key illumination at all brightness levels
  • Fixes for device performance issues including self-reboots, freezes and call-ending

Read more on the Lumia 710 update here and the Lumia 800 update here.

via: MyNokiaBlog

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Nokia seems to be wrapping up testing of their much anticipated firmware update, 12070. The update brings better battery life through better controlled screen-brightness and ~70 mA discharge when idle.  In addition, the update tweaks the camera's white balance a little and sound is improved via the bass response.

We can testify that 12070 has nearly tripled our battery life since we forced-upgraded from 11401, making this a worthy and important update for Lumia users.

Those in Singapore seem to be the lucky ones tonight as they are now getting 12070 official through Zune Desktop, making them the first group to get the honors. So if you're in Singapore, y'all need to stop reading this and go get your update as it is totally worth the 15 minutes.

We expect the rest of Lumia 800 users to start to get their updates later on this week. Stay tuned.

Thanks, VoodooKing for the heads up; See XDA forums for further confirmation

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The brains over at the XDA Developers community forum have been playing around with a leaked Vodafone branded Lumia 800 ROM, which MobileTechWorld has been testing against bug reports and what previous software updates addressed. 1600.2487.8107.12070 is set to be the next step from the previous major firmware release (1600.2483.8106.11500) for the Lumia 800 that addressed battery and WiFi connectivity issues.

The following is a compilation of all known fixes / improvements in 12070:

  • Battery drain issue has been fixed
  • Lack of audio Bass when listening through headsets has been addressed 
  • Auto-white balance issue with the camera has been fixed
  • Hardware buttons backlights are now always illuminated at all available screen brightness levels
  • Diagnostics app has been updated to prevent users from receiving misleading technical readouts about their device

MobileTechWorld has noted that we should expect to see this update to be rolled out soon. We've reached out to Nokia for more details. Should you be an owner of the Lumia 800, fear not as it would appear the manufacturer is working hard to fix all user-reported problems.

Source: XDA Developers forum, MobileTechWorld

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We like the idea of white phones only because they stand out in a sea of black-slabs these days. Between our (mostly) white Lumia 710 and all-white Radar 4g, we think the color variation adds some pizzazz and choices to the second gen Windows Phone lineup. So it's with great excitement that we're seeing more and more evidence that Nokia is making a white Lumia 800.

Evidence first came forth a few days ago at XDA where a screenshot (see below) from fshqbizfs. Evidently, he was using an app that browses Nokia firmware and came across some interesting findings. From that screenshot we see listings for a white v2 Lumia 800 coming to Portugal and Switzerland.

And we now have the above screenshot from reader VoodooKing (top picture) who was searching for Nokia ROMs on their server to corroborate those entries. As you can see, there are the same listings for Portugal and Switzerland, giving a little more credence to the earlier screenshot from XDA.

Of course, these could be mislabeled or errant entries but we should note that there is a all-white Nokia N9 (which of course the Lumia 800 is based off), meaning there is precedent for such a design. We're of course excited about such a prospect and hope Nokia sells an unlocked version--between the Cyan and White variations, we think Nokia could have some big sellers here.

Source: XDA, Nokia; Thanks, VoodooKing and Francesco S., for the tips. N9 image credit: Nokia World.

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We're getting a lot of reports in from readers that Verizon is now pushing out their radio firmware update for the HTC Trophy. We reported on this a few days ago, noting that it would fix the GSM roaming issue that many faced when returning to the US.  The update brings users to the following:

  • OS version: 7.10.7720.68 (same)
  • Firmware revision number: 2305.13.20110.605
  • Radio software version: 1.53.00.12.01_23.17w.05.13U

Note, some users are reporting that this brings the 8107 OS update. As far as we can tell, it does not nor should users expect that update to happen anytime soon (though who knows what Verizon's plans are).

For users though who "forced" their Trophy's to 8107, you probably just blocked your radio update as the server's won't recognize your device as matching those needing this fix. We have a few reports from our forums of just a scenario and for you, we have no answer how to "force" this update. Of course, we did warn users on our Podcast that forcing the 8107 update may have unintended consequences and that's what we are seeing now.

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An article has been published over at Nokia Conversations detailing the 1600.2483.8106.11500 firmware update for the Lumia 800, which is in the process of rolling out. The update is being pushed out gradually using Zune software and contains two benefits; battery performance (making use of the capacity too) and WiFi connectivity improvements. This is update number two of two that were announced at the end of last year.

"The update will not be delivered to every Lumia 800 simultaneously, but rather will be staggered over the next two weeks through Microsoft’s standard update process. This helps each owner gets the update without any hitches. Around half of owners will get the update in the next seven days, with the remainder over the following seven days."

Unfortunately, we've received reports that users have encountered issues with soft key lighting and battery performance after updating, but we've yet to confirm this on our models. Let us know in the comments when you get the update.

Source: Nokia Conversations

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And since the international HTC Titan received an update this morning, we finally got around to updating our U.S. T-Mobile Radar 4G which is getting its first firmware refresh too (the unlocked version received one a few weeks ago). Here are the software changes.

  • Firmware - 20102 (old - 10802)
  • Bootloader - 2.1 (old - 1.8)
  • Radio - 03.17_ 16.27.00 (old - 02.09_2_16.24.00)

It seems clear that HTC is moving to a 2.x bootloader and 2.x firmware for both the Titan and Radar, meaning the AT&T Titan could very well get a refresh soon too.

The update took about 20 minutes and we even gained a teeny amount of space back (see above) which was kind of nice. There's no word either on what this addresses, but presumably its for performance and fixes--some of which we hope to find in the next few days (lets us know if you notice any).

Also, the international version of the HTC Radar, at least on T-Mo in the Netherlands, received a software refresh yesterday too:

  • Firmware - 20103 (old - 10902)
  • Bootloader - 2.1 (old - 1.9)

Thanks, HPDeskjet, for the info

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HTC seems keen on keeping their titan of a Titan in tip-top shape--whew that was a mouthful. We're getting word from reader Rajinder, located in Denmark, that their HTC Titan just got a nice firmware/radio/bootloader refresh. It's only been about three weeks since the last update, so kudos to HTC on their diligence here.

  • Firmware Version: 20104 (old: 10902)
  • Radio Software: 03.17  (old: 02.09)
  • Boot Loader-version: 2.1  (old: 1.8)

No word on exact changes just yet, so that's where you come in. Let us know in comments if you received the update, what carrier you're on and country. And if you think you've noticed some changes, you can add that too. (Unfortunately our unlocked Titan is at home, taking a rest--we can only carry so many phones around with us!).

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