sales

Business Insider is reporting that Skype is causing Microsoft and by extension Nokia problems in terms of sales of their Lumia line. The information comes from the shareholder meeting held yesterday in Finland but since it was not open to the public or recorded, there's a lot of second hand "reporting" going, some of it dubious.

Reportedly a question was raised about Skype from a shareholder. From BI:

"Nokia seems to be having a problem with the distribution channel due to Skype" asking how will Nokia deal with this problem. Elop answered "If the operator doesn't want us, it doesn't want us. We will appeal to them with other arguments. We have more to offer to them. It is a good point to start the discussion from Skype."

Both BI and an awfully written personal blog called 'Communities Dominates Brands' spin this as Nokia having problems selling Lumias because of carrier opposition to Skype.

While we have little doubt that carriers don't like Skype and are concerned about how Microsoft pushes it on them, it seems like flat out ignorance to claim this is why Nokia may be having trouble selling their Lumia line. 

As anyone on Windows Phone who has used Skype knows, it's far from a threat to carriers especially at its current stage. Let's go over the reasons why this story is dubious and reeks of shoddy reporting:

  • Skype on Windows Phone doesn't run in the background and can't receive calls
  • Skype is widely available on the much more ubiquitous iOS and Android platforms where it can run in the background
  • Tango Video Call is also now widely available on all platforms and can receive calls in the background on Windows Phone, making it more of a "threat" than Skype
  • Skype doesn't come pre-installed on any Windows Phone; Tango Video Call does
  • The carriers are gearing up for Skype by capping data and raising costs as voice-usage starts to decline

Certainly we can see carriers being concerned with how Microsoft integrates Skype into Windows Phone 8 but that seems like something that could be negotiated by the OEMs and carriers on a per-device level. Microsoft has been very, very good at working with carriers (and cable providers) on content delivery and not stepping on their toes. In fact it's a core reason why the Xbox 360 is doing so well as a general entertainment device over Google TV.

The notion that Android and iOS get a pass on Skype with the carriers but Nokia (and only Nokia) are being singled out seems ludicrous, especially since Windows Phone is a drop in the bucket compared to Apple and Google's systems right now. In other words, while Nokia may be having problems getting traction in the smartphone market with Windows Phone, we don't think it's because of Skype.

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Though the past few days have looked fairly grim for Nokia, who posted a €590 loss for Q1, there is some positive news for the Finnish manufacturer.  It appears that signs of strong sales of the Lumia 900 have proven true, especially for the cyan model, which has now sold out completely on Best Buy's website.  We saw the same thing happen a few days ago over at AT&T, who initially sold out of both the black and cyan, but has since restocked their black models.  The cyan, however, still remains "temporarily out of stock." 

The Best Buy and AT&T sellouts are important both to consumers and carriers alike.  Carriers are beginning to see that Windows Phone can be a viable option in the marketplace.  Verizon recently said in a conference call that they see a place for Windows Phone and hinted at a future increase in offerings, though some European carriers remain skeptical.  Consumers are seeing that there now a clear alternative to Android and Apple.  In fact, our online poll indicated that the majority of people who became Lumia 900 owners were in fact converts from iPhones or Android devices.  Sure, it's not the most scientific evidence, but it's surely a positive sign.

Source: Best Buy; Thanks for the tip, kylengai!

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While we've already seen signs that the AT&T Nokia Lumia 900 is doing well. The Windows Phone has reached the top of Amazon.com's Best Seller list and finding the Lumia 900 in-stock has been a bit of a challenge.  Even Apple co-founder Steve Wozniak was out shopping for the Lumia 900.  

Even with the connectivity glitch, sales seem brisk and Nokia is scrambling to keep up with demand. Nokia spokesperson Karen Lachtanski states,

"We are producing more devices to satisfy demand as quickly as possible.”

To help Nokia keep pace with inventory demands, Nokia is seeing more customers opt to update their Lumia 900's to address the connectivity issues than exchanging them.

“The inventory situation is primarily a function of demand because we are seeing that most customers are opting to keep their units and simply update via Zune."

We are already seeing inventory of the black Lumia 900 being replenished and based on comments and AT&T retail store reps, the cyan model should be back in stock any day.

So far, it would appear that Nokia's re-entry into the North American market has gone well.  And expect the momentum to continue when the white Lumia 900 launches this weekend.  Let us hope that they have plenty of the white models on hand.

source: AllThingsD; Thanks, VaultBoy, for the tip!

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The other day we made note that the AT&T Nokia Lumia 900 was selling strong based on the rankings over at Amazon.com. Today, it appears the strong sales numbers are based on the availability or un-availability of the Lumia 900 in AT&T's retail stores.

We've received several tips that the cyan Lumia 900 is completely sold out at various AT&T Retail Stores. WPCentral.com reader MaulerX reports that you can't find a cyan Lumia 900 at any of the AT&T Retail Stores in New York City.  Even Wichita, Kansas stores are sold out (thanks Seth!) of all Lumia 900 models.

Even Paul Roth, AT&T's President of Retail Sales and Service, in a WSJ.com interview recognized the sales of the Lumia 900 has exceeded AT&T's expectations and that some AT&T stores had sold out of the Windows Phone, particularly the cyan model.

And it's not only the devices that appear to be selling well. Nokia accessories are becoming harder to find. For example, the cyan case for the Lumia 900 is listed as "Out of Stock" over at AT&T's website.  Sounds like blue is the color of choice for a lot of Windows Phone users.

While the Lumia 900's launch did have a slight stumble with the connectivity issues, which Nokia is promptly responding to and stepping up to the plate to make right,, from a sales perspective the launch appears to be a success.  Sound off in the comments if you're having trouble finding the Lumia 900 or if you've found a store with plenty of cyan models.

Thanks, everyone, for the tips!

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On April 19, Nokia is expected to release their Q1 results.  As a precursor, they put out some initial figures, showing that despite relatively strong sales, their profits continue to shrink.  Nokia totaled €4.2 billion in phone sales, the bulk of which consisted of 71 million feature phones, Nokia's one-time bread and butter, bringing in around €2.3 billion.  Smart devices earned them about €1.7 billion.  And even though these seem like pretty big numbers, they are not enough to cover the cost of moving over to the Windows Phone platform in an attempt to gain a foothold in the smartphone arena.  The expected result is a first quarter finish 3 percent below the break-even mark. 

But this doesn't mean all doom and gloom for Nokia.  Sales of Nokia's Lumia line of phones has been solid and continue to increase.  The Lumia 900 has gotten off to a quick start and doesn't show any signs of slowing yet.  And neither does Nokia CEO, Stephen Elop.  He says that he and his crew continue "to increase the clock speed of the company" and that "the change is tangible."  Considering that they scrapped their previous operating system in favor of Microsoft's just under a year ago, and that their first devices just hit the market last quarter, it's hard to call a 3 percent loss a failure.

Read the presser after the break.

Source: Nokia

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It would appear that the Nokia Lumia 900 Windows has done well during it's opening weekend. While many scratched their heads at an Easter Sunday launch, the Lumia 900 was available for pre-order with many receiving the new Windows Phone on the Friday before the official launch date. The pre-launch exposure kept everyone informed and while odd, the Easter Sunday launch apparently was a non-issue.

While we don't have sales figures from AT&T we can look to another strong indicator of sales, Amazon.com's Best Sellers Lists. The Nokia Lumia 900 now holds the top two spots on Amazon.com's Best Selling Cell Phones with Service list (black #1, cyan #2).

While holding the top two spots on the Cell Phone Best Seller list by the same phone is rare, what's even more impressive is that the Nokia Windows Phones are holding high spots on the more broader reaching Cell Phones and Accessories Best Sellers list.  The new Windows Phones also hold the top two spots on the "Movers and Shakers" on this Best Seller list.  This list is composed with everything from phones to screen protectors to cases and everything in between.  At last check, the Lumia 900 Cyan has moved from 527th to 70th and the Lumia 900 Black jumped from 192nd to 30th on this list.

It will be interesting to see what staying power the Lumia 900 will have. We know it's a quality Windows Phone but will the marketing efforts of AT&T turn others heads. How will the availability of the other quality Windows Phone, the HTC Titan II, impact the 900's sales? Also remember that we still have the white Lumia 900 heading to market on April 22nd. The white Windows Phone may help keep the Windows Phone momentum going strong.

Source: Forbes; Thanks, everyone, for tipping us on this!

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Although it's probably too early to tell how the AT&T Lumia 900 is doing (and the brunt of its popularity will undoubtedly come months from now), it's worthy to note that on Amazon Wireless, if you sort by best-sellers you get some interesting results.

For instance, by sorting under AT&T best-sellers, we can see the Lumia 900 (Black) is currently in the number #1 spot with the Cyan version holding on to number #3 (the venerable and popular Galaxy SII is in #2). That's not too bad a showing considering we're just talking about pre-orders for the phone and it has yet to get into anyone's hands, let alone reviews for the device.

Sorting without a carrier also yields some positive news with the Lumia 900 Black sitting at #6 and the Lumia 900 Cyan at #8 across all smartphones. The current number #1 position is held by the ridiculously named 'Motorola DROID RAZR MAXX 4G' which goes to show there's no lacking of bad and kitsch taste in the smartphone world.

What is perhaps most interesting, besides those solid rankings for a pre-order phone, is the fact that the Black Lumia is selling more than the Cyan. From general feedback and conversations with AT&T and Nokia, the Cyan version seemed to be the most anticipated. In fact, we're told that advertising would use the Cyan version of Nokia's phone over the Black to its more striking visual appeal.

Finally, while these pre-orders numbers are good news and it certainly reflects the buzz around the Lumia 900, as we mentioned earlier, the real test and interest will be weeks from now after the advertising blitz has kicked in, awareness goes up and the popular culture catches on. That's when we'll see whether Nokia and AT&Ts efforts have finally paid off.

Amazon Wireless began pre-orders on March 30th and were even offering it for a penny on a new contract.

Source: Amazon Wireless 1, 2; Thanks, J4rrod, for the tip

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Microsoft has supposedly been urged by supporting Taiwanese manufacturers to allow them to modify apps and the Windows Phone UI to better differentiate their handsets from OEM competition on the platform, according to a report by DigiTimes. We recommend taking this 'news' with a whole bowl of salt as they have a mixed track record e.g. their Huawei story was way off, but should the report be based on solid grounds HTC, Nokia and Samsung have seen flat sales in both China and the U.S.

We're aware that Nokia hasn't launched the AT&T Lumia 900 yet and Windows Phone is still extremely young in China so we're pretty skeptical about this report. It doesn't make sense that OEMs would start to suggest to Microsoft that more customisation should be allowed to improve sales as Nokia appears to be doing just fine with marketing campaigns running globally.

Manufacturers can't remain under the "Android Personalisation" craze as Windows Phone is an entirely different flavour of ice-cream. Canadian carriers Rogers and TELUS have also both stated they're pleased with how well the Lumia 710 and 800 are selling, and that the Nokia Windows Phones have hit expectations.

What do you guys think OEMs should do with Windows Phone? More marketing / promotion like Nokia, or should we be allowing them to personalise what they wish?

Source: DigiTimes, via: WMPU

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This morning at Mobile World Congress, CEO of Nokia Stephen Elop commented on their recent success of announcing four new Windows Phone within one year of their famous partnership with Microsoft. He noted that they were now in 31 different markets and on 50 unique operators with increasing demand in sales everyday.

In just under a year, they've won awards for the Lumia 900, including a "Best of Show" which was a first for them and garnered high praise for the Lumia 800.

So when it came to the Lumia 710, specifically on T-Mobile which Elop pointed out was their return-device to the U.S. market, he reported with great enthusiasm that sales are "exceeding expectations" and that they are "very pleased" with its performance in the market so far. While no specific numbers were given, it appears at least that Nokia has a small hit on their hands with the Lumia 710--a device we gave high praise for--and the increasing visibility of the device e.g. LIVE! with Kelly is certainly helping too.

Quickly checking T-Mobile's page for device information, we can in fact see this being reflected. As of today, the Lumia 710 is T-Mobile's third best selling device--a level we have never seen reached for any Windows Phone in the US. Likewise, the device is in the same spot for user satisfaction with a 4.7 stars (out of 5) from 115 reviews (interestingly, the HTC Radar is number two).

The conclusion seems to be that Nokia is doing quite well with the 710 which we think is a great sign for the impending Lumia 900 on AT&T and their accompanying media campaign.

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In a happy yet somewhat odd metric of success, Windows Phone sales are on the verge of passing those of Symbian, at least in the UK. The data comes by way of Kantar Worldpanel Comtech who collected data from 15,000 users including which device they are using and if they bought a new one.

The story of who's at top is a familiar one with Android with 36.9 percent and the iPhone at 28.5 percent for installed-base stats. But the site Electric Pig points out, the monthly sales figures are a little more revealing with Symbian crashing from 15% a year ago to 2.8% in January 2012--not at all surprising with Nokia all but abandoning the platform. But Microsoft's Windows Phone has bounced from 0.4 percent to 2.2 percent year-on-year with a current adoption rate which will bypass Symbian's figures in the next month.

Of course passing a nearly dead OS is perhaps not the best thing to celebrate and clearly Windows Phone is miles behind iOS and Android in terms of market share. But trends are important and it seems clear now that Nokia is having a big impact on Windows Phone sales in the UK (Comtech's scores don't break down by OEM, just OS but we think it's a safe assumption).

It will be even more interesting to see Kantar Worldpanel Comtech's numbers in the coming  months to see if the +0.15% per month increase for Windows Phone has increased with Nokia's recent marketing blitz there--those January numbers were just the beginning of that push for the UK.

Read more at Electric Pig; Market photo via Shutterstock

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According to a report by Professeur Thibault, Microsoft France is using an external agency to help tackle sales staff issues the software giant has experienced with their mobile platform since its launch back in 2010. Nokia recently took incentives to the extreme with rewarding a top T-Mobile salesman to VIP treatment at CES 2012.

Microsoft and their hired guns will be ensuring employees at various stores around the country have effective training to sell Windows Phones. A source (which chose to remain anonymous) informed Professeur Thibalt that while he did not have confirmation to what exactly the incentives would be for sales teams across France, he was able to go into detail surrounding the training. The agency Microsoft has partnered with will be providing 30-120 minute sessions, coupled with hands-on walkthroughs and a short questionnaire at the end of the training.

Each trainer will be looking to visit up to 60 stores per month, and once stores have received the main training exercise they will be revisited 1-3 times per quarter. Although the source failed to obtain incentive details, he did mention that a free Nokia Lumia 800 or Acer Allegro could possibly be included for the staff of the store that sold the most Windows Phones. Doesn't sound like a bad combat plan.

Source: Professeur Thibault (translation)

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What better way to say "I love you" than with a 4G Windows phone?  T-Mobile is having a big one-day sale tomorrow in honor of Valentine's Day.  To celebrate, they are offering a boat load of 4G phones and tablets for free, including the Nokia Lumia 710 and HTC Radar.  As is often the case with love, there are strings attached to the deal.  The phones are free after rebate and must be purchased with a new two-year agreement on a qualified plan.  Still, this is a bargain for two very solid Windows phones.  The sale only runs on Saturday, February 11, so you only have 24 hours to commit. 

Source: T-Mobile

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With so much Nokia news these days, we're just going to start recapping what we can to save space around these parts.

First off is the Czech Republic where the Lumia 710 and 800 went on sale two days ago. At least one online retailer is reporting great numbers so far with Alza.cz showing the Lumia 800 as their top seller. Not a bad a start at all and something we're getting used to these days.

Next up is Indonesia. We reported earlier that that country was due to get the Lumia 710 and 800 as well and while no firm date was given, it was stated to be in February. In fact, two large big events are planned to coincide with the launch--one a massive developer day featuring 800 devs making 800 Windows Phone apps and the other a Facebook contest.

Now we're getting word that pre-orders for the devices will start on February 6th with the following offers:

  • Nokia Lumia 800 - IDR 5.250.000 (about USD 585), incl. Nokia Purity HD Stereo Headset by Monster (WH-930) and 12-month of Unlimited Internet package by XL.
  • Nokia Lumia 710 - IDR 2.900.000 (about USD 325), incl. Nokia Purity Stereo Headset by Monster (WH-920) and 12-month of Unlimited Internet package by XL

Heck, we're even hearing that some Nokia flagship stores are being renamed, temporarily, to Lumia stores. Not a bad deal and we're real excited to see how Indonesia kicks things off here as they will be an important market to watch.

Source: Alza.cz (Czech); Thanks Ondřej Š, for the tip; Tekno Kompas (Indonesia) 1, 2; TribunNews; Thanks, ruddevil, for the links

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While Microsoft already has a feedback website dedicated to Windows Phone owners providing suggestions on features in the OS, what was missing was an official location to allow users to voice their apparent frustration when it comes to marketing and promoting the mobile platform. We've all had issues with the lack of 'umph!', until Nokia came on board and blew everyone away with tripling marketing expenditure when their family of Windows Phones were announced at Nokia World 2011 in London.

We've now come across a UserVoice page set up by the Windows Phone team that allows users to submit suggestions on how the software giant could improve marketing, and vote on other submissions.

"Just like with your suggestions on features to add to future versions of the product, we'd like your suggestions on how we can spread the word about Windows Phone itself via advertising campaigns, community or social media involvement and other types of promotions. Creativity highly encouraged, let us know what your ideas are!"

Be sure to head on over to UserVoice and input your ideas (or ensure that your favourite suggestions get bumped up by voting). We know a good number of our readers have some thoughts on how Microsoft can improve in this area.

Source: UserVoice

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According to a report at e's Phoneblog and Kauppalehti the Lumia 800, which launched in Finland yesterday, has been selling at a fairly fast rate. Jonne works at Gigantti (an electronics retailer) and states that while he doesn't know the exact Lumia 800 sale figures at the store, he has sold more handsets than he did N8s within two days of the Symbian handset being launched. 

Elisa's Executive Vice President, Henri Korpi, told Kauuppalehti today that they have sold out of Nokia's mid-range Windows Phone in some of their stores. Still no numbers provided, but we are expecting to see some positive feedback should figures become available. What makes this story extra special is that Lumia 800 buyers in the land of Nokia are braving snow storms (-27°C) to reach retailers. Now that is dedication.

Source: Kauppalehti.fi (translation), via: e's Phoneblog

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A T-Mobile salesman, who is also a massive Windows Phone enthusiast, was treated by Nokia to CES 2012 in Las Vegas with VIP treatment throughout the week. These treats included helicopter and Ferrari rides, Playboy parties and more, it certainly was an eventful week.

Will this incite salestaff throughout the U.S.? We'll have to see.

Source: YouTube, via: WMPU

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Morgan Stanley, a global financial services firm, has predicted that Nokia will be shipping 37 million Windows Phones in 2012. Not only that, but they expect the number to almost double in 2013 to 64 million. This is depending on how aggressive Microsoft, Nokia and AT&T market the Lumia 900. If Europe is anything to go by, we're sure Nokia will be pushing extremely hard with the software giant and U.S. carrier close behind. With a rumoured $200 million budget available between them, we should look forward to some interesting promotions and events being set up.

As Steve Ballmer mentioned at CES, they've got a long way to go, but the road is looking positive should a strong push be effective.

Source: AllThingsD

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There is no joy in Dallas tonight.

After thoroughly reviewing the matter, AT&T has decided to end its bid to acquire T-Mobile. Even though the Justice Department, Federal Communications Commission and other industry members may disagree, AT&T still holds the position that such a merger would have been a good thing citing the need for more spectrum.  Spectrum needed to handle the growing consumer demand.

AT&T pledges to continue to be aggressive in leading the mobile revolution but took the opportunity to challenge policy makers to do their part. Chairman and CEO Randall Stephenson stated,

“To meet the needs of our customers, we will continue to invest. However, adding capacity to meet these needs will require policymakers to do two things. First, in the near term, they should allow the free markets to work so that additional spectrum is available to meet the immediate needs of the U.S. wireless industry, including expeditiously approving our acquisition of unused Qualcomm spectrum currently pending before the FCC. Second, policymakers should enact legislation to meet our nation’s longer-term spectrum needs."

The penalty for withdrawing the acquisition proposal.. $4 Billion that will be charged against the 4th Quarter of 2011. On the plus side, AT&T will enter into a mutually beneficial roaming agreement with Deutsche Telekom. So while the sale fell through, an AT&T and T-Mobile partnership may still be a possibility.

Source: AT&T

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In what has to be a great sign for Nokia (and Windows Phone), the Lumia 800 is the top selling phone at the Australian site in the last week.  And the popular Windows Phone has some stiff competition to boot, beating out the Amazon Kindle Fire, the Samsung Galaxy Nexus and the iPad 2. The black, 16GB version is selling for a very reasonable $578, which is helping sales.

While reports of the Lumia 800 selling well have been coming in, they're mostly anecdotal. This information from Expansys seems to be the first, really solid evidence from a reseller that Nokia's marketing efforts are paying off and resonating with the public.

Still, the UK version of the site has the Lumia 800 at #7, which isn't too bad but obviously it can stand to gain some ground.

Source: Expansys AU; Thanks, rxsoob, for the tip!

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Arnaud Michelet, developer behind the France traffic app on Windows Phone, has provided some statistics regarding device usage and the above graph shows something interesting (particularly for anti-WP Nokia fans). Nokia has been pushing hard, not just only in the UK, but France too. This shows with the line for the Lumia 800 shooting up through the roof, and still climbing steeply after taking the lead from the Samsung Omnia 7.

Should this chart be taking into account as a valid indicator on how well the Lumia 800 is performing in France, it also shows that majority of new owners are migrating from other platforms, since the massive incline is not met by a steep drop across the board for first generation handsets. While these aren't official numbers from Nokia (though they back up previous sales reports), it's worth checking out and feeling good about the data in-time for the festive holiday.

Source: MonWindowsPhone

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