support

There's nothing worse than your Windows Phone taking some physical damage as the appearance of a smartphone is fairly important, especially when it's a Lumia 920 or other Windows Phone. There's really only one instance when an issue can prove more irritating and that's when the software (or a combination of it and hardware) royally breaks and thus bricking the device. How useful is a bricked Windows Phone? Well, it's good paperweight, I suppose. This is what happened to my poor white Lumia 920. Let me tell you a short story of what happened and how quickly the issue was resolved by Nokia.

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Microsoft is set to support both Windows Phone 7 and Windows Phone 8 until 2014, according to the company's website. The website has detailed dates for when the company is planning to halt support and cease security update rollouts (much like the Windows desktop operating system). It's a positive sign for all Windows Phone owners as their smartphones will continue to receive updates for many months to come.

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It's unfortunate that we have to break the run of banking apps being released for Windows Phone with news of the United Services Automobile Association (USAA) app being pulled. The app has been available on the platform for quite some time, but will not be updated for Windows Phone 8 and will no longer be supported. So what's happened?

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If you’re a Lumia 810 owner, T-Mobile just made your day as the carrier has revealed to Engadget that a simple software update will enable LTE 4G support on the device.

That’s the good news. The bad news is there is no timeframe on when that will happen.

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Just recently the BBC released yet more new apps for Apple’s iPhone and announced plans for more support of Google Android devices. The corporation has stated publically the need to make its content available to all in as many ways as possible but has persistently refused to develop a single app for Windows Phone. They now state they have no plans to support a Windows 8 app too.

The BBC have often cited incompatibilities in their chosen media formats with Windows Phone and the relatively small market share for the platform as being reasons not to make an app. In the latest statement from the ‘beeb’ it’s also apparent that market share and file types aren’t the only thing stopping them developing for Microsoft operating systems. Reason and logic don’t seem to come into play.

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Fitbit (www.fitbit.com), an online service that helps consumers stay in shape with exercising and more, has announced publicly on Twitter that the company has no immediate plans to support Windows Phone. The service is currently available for both iOS and Android through two apps, as well as Windows 8 / RT with Fitbit now listed on the Windows Store. 

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The Surface RT tablet was released last month, but Microsoft has remained tight-lipped about the support policy for Windows RT itself. The company has since released information detailing its declaration to support its initial Surface tablet for four years. ZDNet has taken a look at the new information provided to see what this means for consumers.

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Listening to podcasts on the go is one of my favorite pastimes, a great way to catch up with the latest news or a special interest. For those of us who reside outside of North America, podcast support has been a bit limited to say the least. Unlike our pals in the US, we cannot subscribe to podcasts through the marketplace on either Zune desktop software or directly using the phone. Annoying, but Mango at least introduced a half-workable solution. Unfortunately, after the Tango update it’s no longer possible to use that either.

To subscribe to podcasts prior to Tango, first we needed to set them up in the Zune desktop suite. Once subscribed, simply plugging in the phone and synchronising would pass the podcast to it. Podcasts would the automatically download without further PC interaction. Alas, this is now not the case. What’s going on?

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71% of developers are optimistic about Windows Phone 8

A new survey today from RW Baird shows some promising news for the Windows Phone platform.  Despite some recent setbacks and still less-than-stellar adoption rates, devs are keeping their eyes on the prize with Windows Phone 8 and Microsoft’s future.

The poll shows that since the June 20thWindows Phone Summit, 71% of respondents had an increased interest in the platform because of the new Windows Phone 8 capabilities.  That’s quite a high number and we believe a smart move as the promise of overlapping development for Windows 8 Desktop, Surface and Windows Phone 8 will offer some tantalizing opportunities for increased revenue.

Regarding developers long term outlook for Windows Phone 7, devs were less enthusiastic with a noticeable decline from 6.3 (out of 10) back in Q2 2011 to just 4.2 in Q2 2012.  Why the drop? It’s actually hard to decipher as it is far from clear just what devs understand as “the future of Windows Phone 7”. From a technical standpoint, the platform is winding down but Nokia and Microsoft have promised long-term support. Microsoft has also ensured that Windows Phone 7 apps will work on 8—so are devs turning from WP7 and looking to WP8 instead? That seems to be the case.

The worst news though is aimed at RIM and their upcoming Blackberry 10 platform. Developer interest for their next gen OS is precipitously declining with only a 3.8 (out of 10) now hopeful for its long term success. RIM has responded to this report noting that they’ve published 15K apps since January and their dev camps have had robust attendance. All of that may be true but image and perception are everything and people's view of RIM’s future looks negative—that is never a good thing and hard to turnaround. (But see Crackberry for an alternative analysis).

Perhaps it’s not surprising that iOS and Android remain strong with 9.3 and 8.7 scores for developers’ faith in their long term potential with Android taking a very slight dip.  The survey data comes from 200 developers culled from a sample set of 4,300 making the numbers seemingly reliable.

The takeaway from this news would be developers clearly see Windows Phone 8 as the third ecosystem for smartphones while webOS, Symbian and RIM’s future OS are clearly either dead or floundering. That's something to be hopeful about.

Source: RW Baird; via Crackberry, All Things D

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US Cellular has informed PCMag that they are looking forward to Windows Phone 8, which will play a major part of the carrier's lineup. The carrier currently holds a single Windows Phone - the HTC 7 Pro. It's a positive sign to see the smaller US carriers positive announce their support for Microsoft's mobile platform.

"We believe in giving our customers the latest technology and device options and we are excited about the Windows 8 phone. It will be an important part of our device lineup going forward."

It's going to be exciting to see which Windows Phone 8 devices go where, and how the carriers play their part in the marketing and promotion of the platform. We're yet to hear anything from Sprint, which has the potential to disappoint loyal Sprint Windows Phone owners who are arguably amongst the most dedicated.

Source: PCMag, via: Engadget; thanks, Michael, for the tip!

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Todd Brix has announced on the Windows Phone Developer Blog that Windows Phone 8 will support 180 countries at launch. The platform currently covers 63 markets, making this a fairly sizeable improvement. Developers will also be able to make full use of this added support, which will be a bonus for consumers in those markets.

So which countries are being added? Check out the chart after the break for all the juicy details...

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HTC isn't the only Windows Phone partner throwing their support behind Windows Phone 8. AT&T released a brief statement that leaves no doubt that the wireless carrier will maintain a strong Windows Phone presence in their smartphone lineup. The statement reads,

AT&T plans to carry a new line of Windows Phone 8 smartphones launching later this year. The unmatched leader in Windows Phone –offering the very first 4G LTE Windows Phone smartphones in the U.S. – AT&T is home to the most robust Windows Phone portfolio of any carrier.

AT&T has backed Windows Phones from the start with the Samsung Focus, LG Quantum and HTC Surround.   While this isn't much of a surprise, it is nice to see the wireless provider voicing their continued support for Windows Phones. AT&T currently has five Windows Phone 7 devices in their line up including the Samsung Focus 2, HTC Titan II and Nokia Lumia 900. It will be interesting to see what new devices are in store for AT&T later this year.

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By now Nokia’s commitment to the Windows Phone OS should be well established. What has made their role so vital to Microsoft is not just the hardware they’ve created (4 phones in 12 months) but the support they’re providing to the platform from all directions.

Whether it’s original OEM apps, exclusive titles, developer support tools, mapping data, dispersing thousands of free Lumias to devs or their promotions, Nokia has gone beyond their competitors in many ways.

One of those is one that may not be too familiar with Windows Phone Central readers but is just as impressive: Nokia’s SmartStart program.

What’s SmartStart? We get a behind the scenes glimpse of Nokia’s growing support system for new Lumia owners and share what’s coming next…

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Skype working on Tango has come and gone with Microsoft and Skype announcing that the rushed-to-the-market Windows Phone app will not run on devices with less than 512MB of RAM. We then saw Nokia announce to the world that the Skype app will run on Tango Windows Phones (specifically the Lumia 610) with minimal amounts of memory. This was reaffirmed by Justin Angel using the app on his 610 to feature on a recent Windows Phone Central podcast.

Now Nokia HK has turned around and stated that they have decided to recommend to Lumia 610 customers that the Skype app really shouldn't be used and will not be available to those wielding the device. See the below quote from an email reportedly sent by the manufacturer:

"Nokia values the user experience provided by its products and services. Therefore, although the Skype Windows Phone version is workable on Nokia Lumia 610, after in-depth testing, we found that the user experience is not up to par with Nokia and Skype's expectation and decided not recommending users using Skype on Nokia Lumia 610. In the future, users of Nokia Lumia 610 would no longer be able to download Skype Windows Phone version from Window Phone Marketplace. However, Skype Windows Phone version would still be available for other users."

Looks like devices that are hitting the bare minimum requirements for Windows Phone Tango will not be able to run Skype. At least for now anyway. We're still looking at the Skype app as a pressed result from pressure mounting up on the teams to get something out on the Marketplace. We do expect the teams to sort out the issues and get the app working on low-end hardware as well as the flagship Windows Phones in the future. Our Rafael looked at why there are limitations with Skype on Windows Phone altogether, which is also worth a read.

Source: WeLoveWP.hk (Bing translation)

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Nokia has been a busy bee with bringing more big brand support to Windows Phone. We recently covered the manufacturer creating partnerships with a number of companies for new official Windows Phone apps to be developed, and to add one more name to the list we have Six Flags. For those who aren't familiar with the brand; Six Flags is an entertainment corporation that owns and runs multiple theme parks across the U.S., Mexico and Canada.

Lumia Windows Phone owners will be able to enjoy a custom app, which will be available for all U.S. states, and Nokia will embark on a marketing partnership with Six Flags -- providing opportunities for the Lumia 900 to be advertised in amusement parks. Additionally, both companies will partner on national sweepstakes and retail promotions.

What about the app itself? The Six Flag app will sport unique content for each theme park, including an interactive map, attractions / ride information, cuisine and shopping, as well as special event listings. A customisable day planner enables visitors to plan their day ahead and check out rich media from Six Flags TV. Nokia will also provide discounts each night on select in-park retail, restaurant or games locations with Nokia Nightly Offers.

Check out the press release after the break. Source: PRNewsWireThanks Brian for the tip!

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Nokia: "We have identified the issue and will be addressed through a future SW update."

While we haven't heard any official details, Nokia support via Twitter is reporting that they have identified the purple-hue problem that is occurring on some Lumia 900s. The screen irregularity is very obvious and easy to induce: simply disable automatic brightness and turn the screen down to "low" in Settings. Doing so on some devices will cause the grays to look purple throughout the OS.

We reported on this and other minor issues for the Lumia 900 a few days ago and even polled to see what percentage of you are affected. The information and poll were passed onto Nokia engineers along with our defective glossy-white Lumia 900 (we received a perfect replacement in return). Curiously, only about 10% are having the problem which is still quite high but we actually expected the number to be higher.

Anecdotal evidence suggests than many have this problem but are unaware. For instance, reader Jordan M. had a friend try to find a Lumia 900 without the purple hue. In three corporate AT&T stores in Wisconsin, twelve out of twelves phone had the problem though no AT&T reps were aware of the defect. That could mean either the problem is more widespread or this issue is the result of some bad batches of phones during production.

Though we still don't know the exact cause, the problem can evidently be fixed through a software patch according to Nokia, which sounds reasonable. After all, the screens can do grays accurately, just not on low-brightness. That tells us it is probably due to a calibration issue with the AMOLED display or something similar.

No word on an ETA for the patch but since it's not a dire issue like the data-connection bug, we imagine Nokia will want to roll it up into a comprehensive update that also fixes other things like the non-functioning camera button when the screen is off, unresponsive capacitive keys, volume issues, etc.

We'll keep you posted.

Source: @NokiaCareUS; Thanks, Alex, for the heads up

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We're going to batten down that hatches on this one for the comment storm that is sure to follow, but at least according to an AT&T Community Manager, the company is not planning on supporting the famed 8107 Windows Phone OS update. That's the one that fixes the super frustrating "disappearing keyboard" bug as well as some other security fixes.

The word comes from Jamileh, a Community Manager on the official AT&T support forums. In response to an ongoing discussion about the update and whether or not it will be coming, Jamileh finally chimed in today with what sounds like a definitive answer:

"I got some news about the Windows Phone 8107 update and wanted to share it with you all. We are not currently planning to offer the Windows 8107 update. I don’t have any additional information right now. If and when I get details, I will update the thread."

While we can leave some wiggle room here for the company (Jamileh does work for AT&T but obviously is not an official PR person), her response does sound like a fairly black and white one with little room for reinterpretation.

Of course this raises all sorts of questions e.g. is it because they are opting for the bigger "Tango" update which would be a legitimate delay (why role out 8107 when you you have build 87xx coming in a a month?) or is it because they just don't have any immediate plans to update their current lineup? For now, we're going to assume that AT&T won't be supporting 8107 but we're not ready to get the pitchforks out yet either.

Hopefully AT&T will chime in sooner than later to give some respite to worrying customers who have a lot invested in their Windows Phone.

Source: AT&T Community Forums; Thanks, Sheeds (WPDownUnder) and Bill J., for the heads up

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Robert Scoble is at it again, name dropping on his interactions with the tech glitterati at CES. Most of his Google+ discussion can be written off as his usual "Why Windows Phone will fail" riff (answer: not enough apps), but in the garrulous post he does bring up an interesting discussion he had with Tom Conrad, the chief technology officer at Pandora.

According to Scoble:

"I walked around the show with the CTO of Pandora. He told me he still isn't willing to support Windows Phone. Why not? We were walking around the new Ford car, which has Pandora support. Pandora was ALL OVER the CES show floor. You could see that a small company still has to decide where to put its development resources. Clearly, after walking the show floor, that's Android and iOS"

It's one thing for Pandora to hold off on Windows Phone in 2010 but to say in 2012 they still have no plans to support Windows Phone is a bit unbelievable. Even more so since we do have third party clients already doing their work (e.g. MetroRadio, Radio Controlled). Of course, we can relish in the thought that developers are making money off of Pandora and they're not seeing a dime from their continued disregard for Windows Phone. Still, that's cold comfort for the platform as a whole.

Source: Google+; Thanks, Amir, for the tip!

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Bad news for you die-hard Venue Pro users, Dell has seemingly confirmed that no compass-support will be coming to the device. It was  about a month ago after the unlocked and T-Mobile versions of the DVP received their Mango updates did we noticed that no compass support was on board. From Lionel Menchaca, Dell's chief blogger:

"@HotmailAlias The update hasn't yet happened on the AT&T version of the #dellvenuepro. The compass function will not be supported."

At the time, it looked like an error on installation where the driver was deleted. But now it appears that this is on purpose. As far as we can tell, the hardware should support compass but for some reason, Dell has opted to not enable it. We're unsure how OEMs make decisions on these matters and whether they have to license and pay for access to that hardware (much like back in the day with aGPS and Qualcomm), but between the Radar (see review) and Venue Pro, it's a bit unsettling to have a fairly basic smartphone feature disabled in our hardware.

Source: Twitter; Thanks, Daniel R., for the tip!

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Windows Phone 7.5 users are reporting some quirks with how it interacts with Exchange 2003 servers.  Firstly, when replying to an email using an Exchange 2003 account on a Windows Phone, the original message does not get included in the reply.  What the recipient sees instead is just the header information from the original message (pictured above). 

Another issue identified by Exchange 2003 users involves forwarded emails.  When forwarding a message to someone, the original content gets sent to the recipient as an attachment (pictured below). 

It's unclear why exactly this is happening, but it's certainly causing people frustration.  It's likely due legacy technology Exchange 2003 , which has since seen two newer iterations, Exchange 2007 and the latest, 2010.  Still, given that Exchange 2003 is clearly outdated and that it behooves companies to upgrade, the fact of the matter is that a brand new Microsoft product should interact flawlessly with another Microsoft product.  To add some fuel to the already justifiable fire, let's consider that Microsoft's competitors, namely Android and iPhone, do not have the same bugs.  Microsoft, you have some explaining to do.

NOTE: One commenter on the user voice page says that they are using Exchange 2003 SP2 and they are not experiencing the issue.  The tests I ran where I did have problems were on the same version of Exchange, so perhaps there is some update out there that fixes this. 

The Exchange ActiveSync Client Comparison Table on Microsoft TechNet does not list anything prior to Exchange 2003 SP2, so if you have WP7 working with anything older, then a hearty congratulations to you.

ANOTHER NOTE: This issue is being reported in some places as an Outlook issue, which is not the case.  The problem here has something to do with how the phone OS itself and the Exchange server communicate, which does not involve an email client like Outlook.  Though to be fair, when setting up an Exchange account in WP7, the option you choose is called "Outlook."

Source: Microsoft (Thanks for the tip, Mike!)

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