support

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Should app developers provide support contacts?

Microsoft has been continuously in the community and critic spotlight with their handling of the recent update issues. Now heads are turning to the decision in no longer enforcing support contact means to be supplied in apps for users to use to approach developers. Was this a wrong move by the software giant?

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In an interesting follow up to the "beware if you install more memory to WP7!" advice from Microsoft, AT&T seems to have no problem with you doing so. If you recall, in the article, the responsibility was basically passed off to the carriers if they want to "support" such behavior. Microsoft had said that many of the microSD cards out on the market were unreliable and therefore may cause problems.

Over in the AT&T forums, user eshudnow emailed Jeff Bradley, Senior Vice President of Devices for AT&T about the issue and this is reportedly his response:

Thanks for your interest in our new Windows Phone 7 devices. We are very excited as well about this great new experience being delivered on some very cool devices on the nation’s fastest network.

The devices will support the addition of up to a 32GB class 2 (or higher) microSD card. You need to insert the card before you power up the device the first time so that the operating system can map it as available memory to maximize its utilization. This is outlined in the Quick Start Guide you receive in the box. I encourage you to read this before you launch the device the first time to have the best experience with a microSD card.

Thanks again for your interest. I hope you like it as much as I do. If you have a moment, please let me know your experience.

So there you go. The max (at this point) seems to be 32GB and AT&T has no issue with you doing this and in fact, they give you explicit instructions on how to go about doing it. Sounds good to us. Hopefully other carriers will take a more lenient approach. Though this still raises the question if there will be a "warranty void sticker" and if so, will AT&T still enforce that or not?

Source: AT&T Support Forum; Thanks, electricbopeep, in comments!

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14

Windows Phone 7 audio & media codecs


File this under "old, but we missed it" and since s2gordon asked about them in comments yesterday, figured we'd answer...

We're going to leave this to you folks to determine if this list of officially supported audio and video codecs in Windows Phone 7 is a good thing/bad thing, since to be honest we're not aficionados in that area.

Our off-the-cuff first take? It's basic and expected. Nothing extraordinary. 

Full list of WP7 codecs after the break.

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One question has been bugging me ever since the Windows Phone 7 reveal back a few months ago and the revolves around screen resolution and quality.

We know that the preferred resolution is 800x480, which today is considered on the high end but within a few months will be closer to the norm in smartphones. This raises the question: what resolutions will WP7 support say in 12 months or 24 months out? Surely 800x480 won't be the bees-knees in two years from now. Heck, the 4th generation iPhone ("iPhone HD") is dropping this summer with an expected resolution of 960x640

We're pretty positive that Microsoft have some sort of upscaling plan in the works and the first hint of this may have just been found from one of the recent WP7 ROM dumps.

Specifically mention of a DPI 262 (DPI= dots per inch). Historically, Windows Mobile has supported DPI 192, 120 and 96. Windows Phone 7 supports 96, 131, 192, 262 and according to Da_G, WP7 resolution is scalable to just about anything.

Now DPI isn't resolution, but rather effects how dense the image is--the larger the screen, the less dense the pixels, you up those and your screen image is smoother looking. With DPI 262, Windows Phone 7 can (a) look better on current screens if enabled (b) work on larger screens e.g. 5" tablets and up. (c) be easier to read, think fonts/text and smoothness.

Hopefully this a positive sign of things to come.

[via XDA forums]

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On my computer, you will find nary a sign of any Apple software as iTunes stopped being a "neat" app about, I dunno, 4 years ago.

But for those of you who still load that behemoth and want to sync with your trusty Kinoma Play on WinMo (see update), looks like your dream is now a reality due to some third-party freeware by Salling Software.

According to Kinoma, which is officially supporting this method, Salling Media Sync "...automatically identifies phones running Kinoma Play and syncs all the audio formats that Kinoma Play supports." 

The app is "free" for basic use but will cost ya' $22 beans for you heavy sync'ers and those wanting faster sync times (I'd imagine that would be everyone?).  Hey, if the Pre can do it, so can WinMo.  Hmph!

Update: Looks like Kinoma has rolled out a small update from previous v5.1.46 to v5.1.48.

Mostly looks like a "cleaning up" update after the big one just recently, as this tidies up some naming conventions, UI interaction, G-sensor adjustments and just general patches.  It also seems to be a bit speedier, though I still have to wait 2-4 seconds to go back to the launcher on my Treo Pro.  Hmm.

Other changes include:

  • More Home shortcuts — The last released introduced a super-convenient shortcut that lets you go Home just by holding the Center key on your 5-way. Now, you can press-and-hold the Back button as well.
  • Live365 — The “More” now works correctly for stations listings and presets, and we fixed an issue where audio scrobbling didn’t work for everyone.
  • Facebook Media — We updated the terminology to match the current Facebook style (i.e. “What are you thinking?”).
  • Get Apps — We improved the way screen shots appear on screen to make your eyes happier.
  • Improved press-and-hold feedback — Now when you press-and-hold on lists and grids to bring up the menu pod, a nifty icon appears to show when you’ve pressed long enough. Didn’t mean to do that? Just drag the screen to continue doing what you were doing.

Get the update now via

Menu --> Player --> Check for Updates!

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