survey

Windows Phone Central ran yet another interesting poll this past weekend on the forever controversial topic of “What should Windows Phone be called”?

The proposal was to re-name “Windows Phone 8” to “Windows 8 Phone” due to the benefit of co-branding and the fact that the new iteration of Microsoft’s mobile OS shares the same kernel as the upcoming desktop OS.  The benefit for advertising seems obvious to us as consumers will see the significant overlap between the two systems.

Of course there are some problems with the proposal, including the fact that the Windows Phone group at Microsoft may not want to consider themselves under the umbrella of Steve Sinofosky’s Windows desktop division just yet. There’s also the issue of version updates and whether or not both systems would stay in parallel (though we think that could be easily solved by planning appropriately).

Still, you folks spoke up. Once again we had a large turnout with 5,773 of you voicing your opinion. Surprisingly 54% of you agreed that Windows 8 Phone would be the better choice (something we actually agree with ourselves) while 37.5% thought that Windows Phone 8 was just fine. Meanwhile, a small but significant portion thought that “something else” would be better.

That “something else” of course is always hard to nail down. Many of you thought that Microsoft should capitalize on the “Surface” name and make a “Surface Phone”. While it certainly has a nice ring to it, the name “Surface” seems more appropriate for a tablet device than a phone due to its structure and shape. There's also the (slight) possibility that Surface tablets could bomb and then Microsoft would have two bad names floating around.

The other popular name is not surprisingly related to Xbox—either XPhone or something similar. Though the Xbox brand is certainly successful, Microsoft is clearly courting enterprise with Windows Phone 8 and we’re not sure the more button-up types would opt for a gaming-centric themed phone. Heck, we hear that even the new white phones are a little too flamboyant for some business types—no joke.

The take away message though we think is clear: If Microsoft is serious about aligning their various operating systems, then perhaps doing the same for their names--for practical usage as well as branding—may not be a bad idea at all.

Thanks for all who voted and your thoughts on the matter!

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Microsoft's live-survey app code named 'BrushFire' is in early alpha stages of development

The notion of using live feedback and crowdsourcing during events isn't new--heck your teachers probably did when they asked you to "raise your hands" when voting on something as a kid. But this is 2012 and we need something with a little more bite to it. BrushFire is such an attempt.

Made by Microsoft (and technically for internal use only at the moment) the app is is still in the "alpha" stage meaning don't expect it to actually work. But the concept here is what's neat. From the app description:

"This is for internal MSIT use only. The application allows users to complete surveys by supplying a provided code. The application is alpha and only demonstrates the first activity type of survey. Future versions will include other types of activities. You can use the code MSIT to sample the application. "

How BrushFire works, in theory, is when a presenter at a conference wants to get feedback or interact with the audience in some e.g. a survey, they can fire one up and have it broadcast through this app to the audience. The audience can then take the survey on their phones and the info is calculated in real time. This type of feedback is often done with product testing and audience screenings of movies but now the technology can go anywhere and be configured nearly on the fly.

There's no word if the app and service will go forward, be cross-platform etc (though it'd make sense to be on iOS and Android if maximum audience participation is wanted) but the idea behind it seems extremely useful. It's always nice to take a peek behind Microsoft's curtain a bit.

Thanks, anon, for the info

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Own a Lumia 900 and have a spare 15 minutes? Why not fill out a Nielsen web survey for Lumia 900 Windows Phone customers, which could pocket you a $200 Amazon gift card. The 4G Windows Phone has been taking the states by storm, surpassing all expectations and selling faster than Nokia could produce which led to a number of delays, not just within the U.S. but around the world too.

Have you been happy with your Nokia Windows Phone, or have all the problems taken their toll? Be sure to check the survey out, but note that Facebook connectivity is required.

Source: Nielsen (Lumia 900 survey), via: @TheRomit; thanks @aharpaz for the heads up!

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The Windows Phone team are asking developers for their thoughts on the entire process of creating and updating apps / titles on the platform. A developer survey is available for participants to provide feedback and / or complaints to bring positive changes for the community. 

Questions cover satisfaction, comparing development process with competitor platforms, as well as rating Microsoft services and products available to developers. As well selecting options, participants are able to provide a number of suggestions as to how the team can improve the development process.

So, how satisfied are you?

via: Cliff Simpkins

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Does your Nokia Lumia 900 have any problems? If so, which ones?

We've had isolated but frequent reports of certain bug and issues with the popular Nokia Lumia 900. We summarized them in our previous post as they include things like purple-grays on the display, camera shutter button that stops working and issues with the device volume keys not working.

Check it out for more details and once you have pop back here and vote on whether you are having any of those problems. Note: You can vote for multiple items

Did we miss something? Have a theory on what's causing some of them? Want to just pontificate? Lets us know in comments.

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We got word from some Nokia folks that if you make apps for Windows Phone, you'll want to take a short moment to fill out a nice little developer survey that's evaluating the smartphone ecosystem i.e. dev interest in making apps for various platforms.

This is one of those surveys from Strategy Analytics that will end up in a report showing how much devs love or hate their OS and more specifically, registering interest (or disinterest) in Windows Phone directly. That translates into "We need you to fill this out otherwise Windows Phone gets a bad rap, ya dig?".

According to the survey's front page:

"The following questions will help us and key players in the apps ecosystem understand the current thinking of mobile app developers. This information will only be used in aggregate to present a picture of how developers feel about the apps market today and its future.

Developers that complete the survey will be entered into a drawing to win either a BlackBerry PlayBook, iPad or Kindle Fire. The drawing will be held in early May. Developers that refer others to this survey will receieve (sic) additional entries into the drawing.

Please note that all individual responses will be kept confidential and results will be presented in aggregate. The survey should take no more than 10-15 minutes. Thank you for your time."

That sounds like a pretty fair request and we think as developers, you'll want to register your experience with these folks. If so, just head here, grab a cuppa joe and get started here:  http://www.surveygizmo.com/s3/803120/Nok

Original Flowchart image via Shutterstock

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Windows Phone Folders concept

As we reported a few days ago, Nokia was asking for feedback on the AT&T Nokia Lumia 900 via a user survey. Those who participated even qualified for a $50 Amazon gift-card for their trouble.

While user surveys are nothing new (and AT&T has done them in the past) one interesting question was noticed by reader Jonathan W regarding folders: "I would like to be able to arrange apps into folders on the apps screen" was asked with a rating system ranging from "Disagree strongly" to "Agree strongly".

That's an interesting item to raise in a survey only because Windows Phone does not have a folder system at all for apps on the Start screen. There is, however, a homebrew folder solution which works very well by Windows Phone Hacker and we know users in the past have asked for such a system (especially with all the apps we now have).

Is Nokia watching the homebrew community? They would be silly to ignore it. Are folders on the table for a Windows Phone OS update? Possibly. We know that Nokia can modify the Start screen and aspects of the UI much deeper than other OEMs.

So far, Nokia have not exercised that option but with the proof-of-concept homebrew folders working out, they could easily (and more elegantly) instantiate such a concept in the OS, should they choose to do so. Alternatively, they could also lean on Microsoft for such a feature for everyone including competing OEMs, much like the 4G LTE experience.

We'll certainly be watching Nokia closely to see what they do with this survey information. Oh and Nokia, yes, folders are a very good option and we'd like to see native support for such a feature in Windows Phone..

Thanks, Jonathan, for the image; Windows Phone Folder concept by WPCentral member Sebastien "ArtSooby" Bruneau

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Nokia has begun sending out email notifications to the first 500 Lumia 900 Windows Phone owners who put their name down to submit feedback on the product experience. The lucky 500 will receive a $50 Amazon gift card as a thank you for filling in a minimum of three web surveys.

Should you have been lucky enough to get your form in before the entry limit was surpassed, you will be receiving the following email in your inbox:

"Hi *NAME*,

Congratulations! You are among the first 500 eligible participants and we can now confirm that you are in.

As a reminder, participation in the study involves responding to three mandatory web surveys which will be sent out within approximately 6 weeks. After responding to the three surveys you'll get the gift card as a thank you for your time.

Please use the phone as you normally would, we don't expect you to be an expert user. We are interested in what you think, so respond to all questions based on your personal experience and feelings.

Start with the first mandatory survey by clicking this link.

Once all participants have completed the required number of web forms for Nokia they will receive the Amazon gift card. It's good to see Nokia taking owner feedback into account for future products.

Thanks everyone who tipped us!

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Nokia is looking for feedback on the Lumia 900 Windows Phone and the first 500 eligible participants will receive a $50 Amazon.com Gift Card as a thank you.

If you've purchased a Lumia 900 over the past few days, just follow this link and sign up for the survey. A confirmation email will then be sent your way with links on how to register.

You'll need your Lumia 900's IMEI number (on the box label) and agree to the terms. You'll also agree to respond to a minimum of three web surveys about your Lumia 900. Once you fill in all the blanks and check all the boxes, you will then receive another email confirming your registration and let you know the survey links will be emailed out in a few days.

It's really nice that Nokia is reaching out to customers to see what works with the Lumia 900 and what could stand a little improvement (camera..cough..camera).

Thanks, Arun3, for the tip!

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Steve Jobs put an end to the Newton project, largely because he hated the concept of using a stylus. The original Palm Pilot was a runaway hit - largely because of the use of the stylus and its handwriting recognition. Now, Palm is dead and Apple is ginormous, so, who was right? Well...maybe they both were.

Just as the iPad is reaching the stratosphere in usage, the stylus is making a comeback.

So, we want to know what you think. Does the stylus inhibit or amplify your touch screen experience? Let us know by taking the short survey below.

Take the Survey!

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Some mixed news coming out today from a survey of 2, 173 developers taken in late January by IDC and app tools maker Appcelerator. Developer interest in making apps for Windows Phone is at 37% which is just a 1% less than the previous report back in November--in other words, statistically it's the same.

That's good and bad. The good news is that RIM is continuing to plunge from 20% to less than 16% leaving Windows Phone to be the clear "number three" in the mobile OS space (when factoring out tablets). The bad news is even with the Lumia 800, developers are still not jumping on the Windows Phone bandwagon as expected (or needed). Despite this, Appcelerator says "interest remains high" for the freshman OS even in the face of unimpressive device sales to date.

The survey was conducted just days after the AT&T Nokia Lumia 900 was announced, so developer interest in that device had barely had anytime to register for this survey (not to mention it has not gone on sale yet). Only 18% of those surveyed were interested in developing for the Lumia devices, meaning Nokia still has some word to do to sway devs that Windows Phone is worth it.

Interest in Android, however, did slip from previous quarters which lead the researchers to conclude that there's a “small but steady erosion” in developing for that platform, perhaps a result of fragmentation and issues with getting devices on par with ICS. Meanwhile, iOS is holding steady from previous quarters.

In the end, this latest survey reinforces what we already know: iOS is number one and steady, Android is a strong number two but slowly eroding and Windows Phone is in a steady-state with under 40% of developer interest. What is needed is a game-changer and at this stage, Windows Phone 7 may not be it. But to quote Yoda, "there is another"...it's Windows Phone 8.

Source: Appcelerator; via: GigaOm, ZDNet, Reuters

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There are those of us who believe 4.3" screens are too big, but it seems as though there are more who believe they're just the right size (or not big enough). According to a survey by Strategic Analytics, almost 90% of existing smartphone owners look at prototype / newer devices that sport larger screens, specifically 4.0" - 4.5" being the 'sweet spot'.

Kevin Nolan, Vice-President for the User Experience Practice at Strategy Analytics, added to the report:

"In order for smartphone owners to adopt larger devices, it is important for handset manufacturers to ensure that mobile devices are not too heavy and that the devices remain thin enough for purses and pockets."

Windows Phone has been keeping up with this new like for big things with the HTC TITAN and Samsung Focus S, as well as the Lumia 800 and 900 from Nokia. What size screen do you believe is the perfect size for a smartphone? Should we be hitting 5"?

Source: Strategic Analytics, via: BGR

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Two weeks back Mobile Nations ran a survey asking all of you to tell us a few things about your computing and mobile device ownership and buying plans.  I’ve been digging into the data which is especially pertinent given today's iPad announcement.

Admittedly, those of us who fill out these surveys in the first 48 hours are often the most enthusiastic tech people of the bunch.  So we can’t go too crazy drawing conclusions.  But still, the data is interesting.

We had just over 1100 Windows Phone users fill out the survey.  The percentage of those people who use a Mac versus a PC is quite small, at only 5.1%

Across the entire survey population (over 7500 results), Mac has 17.7% market share. Without doing the math, this sure looks like a statistically significant result to me.

This may not be too shocking of a result to many of you, but I think we can safely say that Windows Phone users dislike Macs more than the average person.  A lot more.

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The tablet wars are heating up! Apple is getting set to announce the iPad 3 next month. BlackBerry is going to release a major PlayBook OS update any day. The Kindle Fire is hot as is the Transformer Prime in a sea of Android tablets. And Windows 8 tablets are getting ready to enter the battle.

With so much going on we wanted to take a moment and find out where you weigh in on the tablet wars. We have five quick questions (and one bonus) that will take you less than a minute. Hit the link below.

Take the Survey!

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For better or worse, AT&T was and still is the "premier partner" for Microsoft and Windows Phone. As a result, they seem to be interested in how the experience is going for those of us who fork over money to them. We've been seeing reports of this survey going around starting tonight (even Jeff Wilcox got one) and we just finished ours up a few minutes ago.

The survey took about 15 minutes and was surprisingly detailed and lengthy. Based off of the phone you bought, it asked for feedback on why you bought that phone, your favorite features, order of importance on design, complaints, etc. It also inquired about your knowledge of other Windows Phones e.g. for my Titan survey it asked if I knew about the Focus S and Focus Flash and asked why I did not get that phone instead (hah! If they only knew).

Overall the survey should give AT&T some useful feedback on these devices and hopefully steer them towards more important features in the future. There is a chance to win a $100 electronic "gift card" which is not exactly enticing, but what the heck.

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Love Windows Phone? Want it to go as far as a platform can go? You can now make a small difference by voting in the IDEA 2011: People's Choice Award, which Windows Phone is entered. simply tick the box and fire in your submission. This small act could prove to become invaluable positive coverage for the platform.

If you'd like to vote for Windows Phone to receive the award, head on over to the vote submission page.

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ChangeWave Research has just published some interesting data that affirms our previous coverage (where WP7 was only at 44%) about the high rate of satisfaction users have with Windows Phone 7 when compared against RIM, Android and iOS. According to the chart above, Windows OS ranks just above RIM at 27%. I know what you're thinking, "you just stated that this is supposed to prove WP7 is a satisfying OS?".

Don't be fooled by the chart above folks, the percentage of Windows Phone 7 users that are "very satisfied" is actually at 57%, but Windows Mobile is only at 14%, so the Windows OS is taking into account both values. We argue that this sort of publication does the OS no justice at all since majority of readers are interested in presented data as opposed to the text underneath the chart:

"Both industry leaders are far ahead of the overall Very Satisfied ratings for the other major operating systems – Windows OS (27%) and RIM OS (26%).

But in an encouraging sign for Microsoft, we continue to see a big difference between the high Very Satisfied rating for Windows Phone 7 (57%) vs. the much lower rating for Windows Mobile OS (14%). Even so, the higher Windows Phone 7 rating has yet to produce a sustained momentum boost for Microsoft in term of buyer preferences."

We decided to create our own chart to reflect the differentiation between Microsoft's older and newer platforms. Looks much smarter, right?

All in all, positive stuff for Microsoft. While we're still behind Apple (no surprise), it's great to see a relatively high percentage, contradicting what carrier sales staff preach. Please note that the data sample shown in this report is 89% US and 11% outside the US so we would see different results in other countries. UK being a strong example with RIM still proving to be a heavy player.

Source: ChangeWave Research 

 

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In the Redmond, WA Area? Have two hours to kill? If so, Microsoft User Research is looking for Zune Pass users to participate in a two hour study. The study will take place on Microsoft’s Redmond campus with participants offered a choice of new Microsoft software, hardware or games from a list of our current most popular titles.

Sound interesting? To sign up for the survey just send the following information to uccoord@microsoft.com with “Zune” in the title:

  • Name/Phone Number
  • Job/Company
  • Are you a monthly subscriber to Zune Pass?
  • How frequently do you watch movies online on your computer/console (Hulu, Netflix, Zune, etc.)?
  • How often do you make online purchases with a debit or credit card?

The study is between 3:30-6:30pm. Microsoft hopes to use the feedback and opinions for what they are describing as the next generation of Microsoft services and products.

UPDATE: Microsoft has pushed the date of the survey back and extended the hours.  The new date and time for the Zune Pass Survey is July 8th from 8:00am until 6:30pm PDT.  You still need to be in Redmond to participate but at least now you've got a little time to make the trek.  Thanks Eli for the update!

Source: Facebook

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A lot of talk has been present about Microsoft being in third place overall (market share, apps, developers etc. combined), attempting to catch Apple and Google. A recent survey released by IDC shows a trend for the mobile OS group with developer interest throughout 2010/11 - Microsoft is yet again third.

Although we are ahead of RIM at the last point, we should put away the celebration packs of goodies due to the interest percentage for WP7 falling below what the platform had this time last year. Blackberry suffered a heavier fall and thus WP7 comes out tops, notably due to the Nokia partnership (which will hopefully boost developer interest once they bring handsets to the table).

Also included in the report is a fragmentation chart displaying what developers are most concerned with. Android is a known pray to OS and hardware fragmentation, something which WP7 hasn't had (yet, I've touched wood). The most concern is reportedly skill fragmentation, however. 

So overall, WP7 is still playing the slow catchup and I doubt anything will alter until Nokia devices come into the spotlight, or a good number of contracts end soon and customers wish to go to WP7.

via: WPSauce, CNET

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Polling and survey data will always be controversial--there are means, averages, sample sizes, how questions are phrased/framed, etc. resulting in multiple ways of interpretation. Recently, Microsoft's Greg Sullivan went on record with some internal survey results on Windows Phone 7 user satisfaction stating that customer satisfaction for Windows Phone 7 is at 93% and brand awareness is increasing, up 22 points to 66%.

This of course sounds real good, but we're going on Sullivan's word here and cannot verify those numbers. Now ChangeWave, an independent survey group, has come out with their own numbers and while Windows Phone is improving in status and satisfaction, they are nowhere near as high as what Microsoft claims. ChangeWave's survey involved 4,050 participants which is a very sizeable number. Here are some of their results (reprinted from NetworkWorld):

  • 5% have their "sights set on Windows Phone"--which is an increase from the previous 1% and is the only smartphone with a boost in demand
  • 44% of Windows Phone 7 owners consider themselves "very satisfied" (big improvement from Windows Mobile's 18%) as of Dec 2010

By way of comparison, Android has a 58% approval rating and the iPhone still tops out at 72% being "very satisfied". NetworkWorld expects those Android numbers to go up with Froyo 2.2 on Android as it "solves" many of the previous problems on that OS. Although, one could also claim the same about Windows Phone after our next few updates scheduled for this year.

Still, the point being that as of now 44% is a stark contrast to Sullivan's claim of 93%. Both sides are a little obscure on their methodology, though we can say that ChangeWave is certainly more transparent with hard numbers than Microsoft is on the matter (plus you can at least purchase ChangeWave's data). But without knowing which questions were asked, it's hard to make a direct comparison. But, reluctantly, we're less believing of Microsoft's stats than ChangeWave's for what should be an obvious difference in biases.

So which is it audience? What we want to believe, what seems more likely or both are wrong for X reason? Share in comments...

Source: ChangeWave (private); via NetworkWorld

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