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Telstra cancels Nokia Lumia 1020 pre-orders for Australia; sends free Lumia 520s out as peace offerings

Telstra sends customers free Lumia 520s as a peace offering

Today was supposed to be a joyous day for Telstra customers, a day that they could pre-order the Nokia Lumia 1020 Windows phone. Sadly, however, Telstra has run into a software issue on their Lumia 1020s that is bad enough to postpone the release indefinitely, forcing Telstra to cancel all pre-orders for the Nokia flagship phone. Thankfully, the news isn't all bad. As a result of the cancelations, Telstra has generously shipped out free Nokia Lumia 520 smartphones to those who pre-ordered the Lumia 1020.

It was initially thought that the software bug was widespread and would affect Australian carriers across the board. That theory has been put to rest, though, as Optus has the Lumia 1020 still available. So unfortunately for Telstra, they are the odd man out.

You may be thinking to yourself, "What?! The Lumia 520 is no match for its big brother," and you would be correct. After all, you can find it for dirt cheap all over the place. But think of it this way: when have you seen a carrier take such steps to compensate its customers?

And for that we say, "Cheers, Telstra."

Source: TechAU; Via: WMPowerUser

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Reader comments

Telstra cancels Nokia Lumia 1020 pre-orders for Australia; sends free Lumia 520s out as peace offerings

73 Comments

It begs the question, what's wrong with Telstra that the phone won't work? Quality issues...may need to rethink they're whole network =[

They have the best network and best coverage in Australia... They rolled out HSPA+ in 2006 (some countries are only just getting it) and 4G LTE in 2011. They're also the most expensive! Perhaps the 1020 has 4G issues, or issues with some Telstra-specific frequency.

the issue was, as i have been told that in around 15-20% of test cases hitting the power button to reject a call reset the phone. I think it would be something in the custom rom that nokia built for telstra. 

Considering the issues ONLY Telstra branded 920's had for the first 6 months of their lives I am not surprised if Telstra asked Nokia yet again to bork the phone. After 2 replacements of my 920 I changed to the generic Australian ROM and haven't looked back.

This is in no way a bad reflection on Nokia but rather on Telstra. If it was bad for Nokia, why would Telstra compensate its customers with a L520?

There's a very big difference between these two situations. I too have a 920 on att and want gdr2, but you're comparing apples and oranges. Also, you still technically haven't been "screwed out" of it yet, they have said it should be out for all phones by the end of September, so there's still time

I promised I would shut up until the end of the month about gdr2, att and my 920. But Nokia's promise that all WP8 Lumias should all have it by the end of the month already has exceptions where carriers are stating they will wait for gdr3. Faith is weakening.

I was being sarcastic, but yes...ive been screwed. I love podcast and love the ability for the apps to automatically download them. Well its been broken since the launch of windows phone 8 (use to work in 7). Also have a horrible battery life and that is suppose to fix it. So it sounds like two things I paid for when I got this phone, will work the way they are suppose to. So yeas, I've been screwed.

Gdr2 is awesome on my 920 on Rogers in Canada. Increased battery life and loving the glance screen always on feature for time.

I haven't noticed any difference in battery life on my 928 but the Glance feature not always on. It activates when the sensor detects movement but is always on when recharging.

double-tap to wake does. There's a warning in the phone.
Glance is very conservative on Amoled. 
You better use "night mode" with Lumia 920 (LCD)
Anyway, if you only glance to see the time
it actually saves the batteries compared to full screen action.
Enjoy it!

Battery life is insane now. Before, my phone would be in dire need of a charge end of day with light usage. Now, I may even be able to risk two days of light usage.

I envy you. With all my heart. 
My Lumia 920 can't even take 5 hours of light to medium use.
I hope that Nokia's Support Center finally resolve my problem :(

Every carrier puts their own junk on their networks that they call "differentiators." They're not happy just being the plumbing anymore. They want a piece of the storage pie (ATT Locker), the creepy Googlesque spying (Carrier IQ), and ad revenue.

No, they're probably going to start testing it next week.  I'm sure they were "all hands on deck" for the iOS7/iPhone5x release.  We'll probably get it sometime in early 2014.

I wonder if the real reason is that they didn't have enough preorders to make sense bringing it in? Maybe that's why there giving free 520's cause its not costing them that much? I hope I'm wrong though.

What do you want? This would tide their Customers over until the 1520 is available. When was the last time a Carrier did anything to compensate you for disappointing you?

I don't remember any carriers cancelling the top of the line model because of software defect. Giving away 520 is just a damage control, (public image).

The iPhone 5S keeps going out of stock for pre-orders. Anyone see AT&T giving its Customers free iPhone 5C's?

Going out of stock where? The 5S pre-order start tomorrow. The 5c is available for pre order and it is not out of stock.

They can walk down the street and buy it from a few different retailers as well as carriers... With a free phone to sell or give away. A "troll" implies it's intentional, which it clearly isn't.

I used to import Telstra branded WinMo phones to use on AT&T (US). They worked fine here. Must be a heck of a bug, but also a small one to have avoided notice so long.
Good on ya Mate to Telstra! Reminiscent of Nokia's $100 credit for software bugs in the L900. Great way to treat Customers.
AT&T - can you hear us now?!

I don't know what kind of issues they could have but im really hoping it was an issue with data sense or nfc payments that they were saving as a surprise because that would been it would come to my Telstra 920 soon. Wishful thinking.

So this means that the customers will first have a 520, and when the 1020 is ready they will send the phone to the customers? And they can keep both phones?
I have never heard of this kind of compensation before!
Respect for Telstra! :-)

This is just one of the reasons why carriers should be just wireless providers and leave the hardware and software to the phone manufacturers.

Will do some testing of my own.. Have a preordered 1020 unlocked from Harvey Norman and i am a Telstra customer so will see what the problem is soon have to pick it up today...have had no problems with the 720 on Telstra network and that's a phone they don't sell

If my unlocked 920 runs on telstras 3G and 4G without a hickup i find it strange that the 1020 would be having issues, after all they a the same except for the camera.

Doen't Telstra already have the 920, 925, and 625? So how come these phones work in their network fine and the 1020 won't?!!

Hmm. I am in Australia, I picked up a white 1020 from dick smith on tuesday, threw in my telstra sim and all systems go! Wonder what the bug is? Probably that telstra versions of the phone remove datasense and they are trying to work out how to knobble it for pre-paid phone too.