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Tracking your Microsoft Surface RT Tablet shipment

Track you Surface shipment

If you pre-ordered a Microsoft Surface RT and have yet to receive shipping confirmation, you may still be able to track your Surface shipment.  Even without a tracking number. 

Here's how to go about doing it.

  • Just go to the FedEx or UPS websites and choose track package by reference.
  • Enter your Microsoft Order number and delete the "MS" prefix.
  • Leave the shipping date as the 24th and enter your destination Country and postal code.

If your Surface order has left the factory, your tracking information should pop up. To be honest, I was getting a little worried that my order status was still listed as "processing" with a delivery date listed as October 26th.  In tracking my order by reference, I was relieved to see that my Surface RT is still slated for Friday delivery.

Chime in down below in the comments if you've found your shipping information and head on over to this WPCentral Forums discussion on the Surface shipments.

Thanks, Mr. Brown and abond32, for the tip!

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Comments

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Jf.Vigor says:

Excellent find Mr. Brown and abond32
My doesn't show, but I'm holding faith that they will still arrive friday. Perhaps mine will say "Hello from Seattle" as opposed to "Made in China"....
we'll see

sepatown says:

Don't get your hopes high, mine is coming directly from China.

poloboy03 says:

I'm hoping the build quality is up to par and they are not rushing the production....

dhafiz says:

Can anyone confirm the Shipment Weight for their package on UPS? I'm worried they only shipped the Touch Cover to me as that's the only confirmation email I've received for shipment. I ordered the 32GB Surface w/o touch cover and bought the white touch cover as an add-on on pre-order day. 
UPS is showing my shipping weight at 2.20lbs. Anyone else? Thanks!

abond32 says:

Mine is 6.6lbs. Surface and keyboard

sholokov says:

How come mine is 3.90 lbs...Surface plus Touch Keyboard showing as one package. Initial scan in Harrisburg, PA.

sholokov says:

Also...it shows 26th for delivery. Yeyyy!

sholokov says:

They charged my card, then reversed it....my package has already reached my state. Strange.

dhafiz says:

Well, that's BS. FedEx returns a "Not Found" for me - so assuming that it did not get shipped out from China. WTF am I going to do with just the touch cover? 

wheelerk says:

 LOL, you are too funny. :-)

erasure25 says:

Touch it, and love it!

Mr. Brown says:

Mine is also 3.0 kg/6.6 lbs

rockstarzzz says:

You sure it wasn't a drunk purchase of only touch cover? ;)

Arun3 says:

I ordered the same and I have the same issue.. :/

omagic82 says:

Mine says (via FedEx):
10/25/2015 - International shipment release - Import - SHANGHAI CN
3.0 kg/6.6 lbs (I ordered the 32GB with touch cover)

omagic82 says:

I don't think I've ever been so excited for a tech product to come.

toddpart says:

Yep, I've got the same thing with mine: 

Oct 25, 2012 2:22 AM

International shipment release - Import

SHANGHAI CN
 3.0 kg/6.6 lbs  I, too, ordered the 32GB with Touch Cover.

Brent#WP says:

Wow you have a long wait for yours or you are getting a model from the future maybe with Windows 9 or 10 :)

wheelerk says:

Timezone difference.  Its already the 25th there. :-)

Brent#WP says:

I was refering to the year that he listed 10/25/2015

By omagic82 on Wed, 24 Oct 2012 5:06 pm EDT

Mine says (via FedEx):
10/25/2015 - International shipment release - Import - SHANGHAI CN
3.0 kg/6.6 lbs (I ordered the 32GB with touch cover)

HYDR0SH0K says:

Mine is going through FedEx and says it will arrive Friday at 10:30 am, I'm in Missouri.
Many thanks for this find! I was getting worried that it wouldn't show up.

I ordered my 32GB surface w/ blach touch cover on the 18th (two days after pre-order release), did anyone order around the same time that has a shipping confirmation yet? For the record, I did order mine when it was still set to be delivered on the 26th.

TheJoester09 says:

I ordered the same one on the same day, and mine says that no shipping info is available. :(

TheJoester09 says:

Actually, I just took someone's advice and tried changing the ship date to the 23rd and it came up. It says delivery date is the 29th though! My receipt says delivery by 10/26! :(

I tried it too, and to my dismay, it also tells me the 29th :-(

dasarp says:

Mine says the exact same thing. ARRRG

erikejf says:

Same with mine but knowing FedEx that is just what they say to give them some lean time.

Shane says:

Mine was ordered on the same date (10/18) however, I was told it would be shipped overnight. Hoping to see the confirmation tomorrow.

I called Microsoft and they told me if my receipt claims the 26th, then I should receive it on that date, but noting that there is always a possibility that there could be a delay. Patience is most definitely NOT one of my virtues, lol.

metrop021 says:

Hmm.. So how about this one. I ordered two of them (I'm actually giving one away as a prize in a hackathon). On the store website, it says one of them has shipped (the 32 gb w/o touch cover) and it's added red touch cover. I also ordered a 64 gb with black touch cover but that still shows as In Process. It seems really strange that since they're both going to the same place they wouldn't ship them at the same time. ----- Woah wait, nevermind. This is interesting. The track link on the website sends me to UPS and is listed to be only the 32 gig with my red touchcover, however using the method described in this post, I was able to track another shipment coming via FedEx on the same day. That second shipment must be my 64 gig one. Cool. I wonder why they didn't update the site, but that makes me happy nonetheless.

jhoff80 says:

Looks like mine is coming direct from China as well, via Fedex, and estimated to arrive before 10:30am Friday morning.

jamel130 says:

It doesn't work for me the money is still in my account and the guy over the phone today told me i would get it on friday :( now im really nervous.

HYDR0SH0K says:

The money is still in my account too, but on the 16th when I pre-ordered they took out the $600 from my account. The next day though, they put it back into my account. So, I wouldn't worry too much.

winmopro says:

Same here...money sitll in my account, touch still hasn't shown as being shipped by either FedEx or UPS.  I called MS Store earlier today (AM Eastern Time) and they still say it will arrive Friday.  I just called again and STILL they are saying Friday delivery.  If I don' t have a tracking number by tomorrow PM (maybe mine is already in the US and thus can be shipped on Thursday?) I will not be a happy person.

Hmmmm... Mine says Estimated Delivery Oct 25 by 6:30pm

Mr. Brown says:

Your lucky! I wish mine was coming in Thursday so I could have a full day on Friday to play with it.

I'll believe when it gets here....

Mr. Brown says:

Does tracking show it out for delivery yet?

poloboy03 says:

Mine is scheduled for thursday for NYC but I 'm actually in Abu Dhabi for work. So its flying over me now to NYC from china  then flying back to the UAE on aramex so if get it on tuesday ill be excited.

Ih8usrnames says:

Awesome find. Btw, I called customer service to cancel the order so I could try to get the free 1yr Xbox music subscription by being one of the first 100 in line at a Microsoft store, and the lady said no need, since I did a pre-order, I was going to get an separate email with the offer. I hope that's true for all us early adopters! If I don't get it, I have my call ticket # and email ready to go if I don't get it.

Jf.Vigor says:

Whoa....
Email me that bro lol. Maybe I can use it as leverage. J.farrar@live.com

Ih8usrnames says:

The # I was referring to was the call ticket/reference # that was created when I spoke to customer service. I asked several times, and even asked for a confirmation email attesting to the 1yr offer, but she said that an automated email message is created from another dept (Xbox division maybe)? In any case, I'll have my complaint email on stand by just in case I don't see it.

aln12483 says:

OMG!!! I hope this is true!!!!!!!!!!  Otherwise I told Microsoft Store since I already pre-ordered mine online, I would stand in line and buy another one just to get the free 1yr music and then return the surface back at the store so that I wouldn't end up with 2 tablets.....

Mr. Brown says:

Isn't every Windows 8 user getting free Xbox music with ads?

Ih8usrnames says:

Not exactly. The fine print on the Xbox music service website states:

http://www.xbox.com/en-US/music

*Free streaming limited to 10 hours/month after 6 months; unlimited with paid Xbox Music Pass subscription.

Mr. Brown says:

Thanks for the clarification. I'll take the 10 hours/month for 6 months.

poloboy03 says:

Thanks for that info. I was going to a music pass that same day for the year but now ill wait for that promo

mkslive says:

What is the "MS prefix"? Does this only work for US-orders?

Brent#WP says:

If your Microsoft Store order number starts with MS and a bunch of numers such as MS123456789 then remove the "MS" and only enter the numbers.

nabberuk says:

Looks like order numbers in the UK don't start with MS, been trying my order number at both fedex and UPS, niether are working. Ordered 64GB on the 16th.

aliencatos says:

 
same in Canada, No MS in front of the order number and nothing on FedEx or ups, I hope to receive mine by UPS, FedEx is a very bad delivery service in Canada, you have to be home Monday true Friday from 8 to 17h witch are the normal working hours to receive your package or you have to pick it at Fedex but they have the same open hour... if they send mine by FedEx, I have to wait a long time to get it...

allos autos says:

That's funny; I've had the exact opposite experiences.  I usually have to go to UPS's depot a week or more after my first delivery attempt due to their bad service, while FedEx has always been top-notch.
If it's any consolation (for you), I'm in Ontario and my order history on the Microsoft Store's site says "Shipping Method: UPS - Ground."

iamoniwaban says:

i am also in canada, my also says UPS ground, i cannot track and MS store still says in process...did you get a email notification saying it was shipped? I am not sure what the benifit of pre ordering it was if it isnt going to be here.. other then the fact there is no MS store here where I live.,

d3lueCs says:

Unfortunately there is no such number in the German Microsoft Store. Only a buying number but without any MS prefix and this number doesn't work, at least for me.

Mr. Brown says:

Did you try different ship dates?

d3lueCs says:

Yes I did. This is what I get all the time: "UPS could not locate the shipment details for your request. Verify your information and try again." Seems to me my number (or the german order numbers in general) doesn't work.

sholokov says:

I am getting the same thing. But when i call Microsoft, they tell me it will be delivered on 26th. They can not provide me any tracking though.

ATomiH says:

Is that for MS Store Germany? Ordered mine from there to be delivered to Finland. Haven't received anything and order status hasn't changed.

sholokov says:

No...USA.
I finally have an email with UPS tracking number(s).

Jeff Kibuule says:

If UPS is correct, I'm going to get my Surface RT tomorrow, but my White Touch Cover on Friday. How cruel... (though if it were reversed, it would be worse).

tgr42 says:

They're shipping this stuff direct from China?  Why is that?  I kinda thought only small-time players did that.  Isn't it more efficient and reliable to have one big shipment to the US and then use that to fulfill orders?

nabberuk says:

Apple do it too.

Targus says:

They are combinded in a few big shipments to the US then distributed all over the country. That each one of them has a unique tracking number doesn't mean they are actually scanned and loaded into the freight airplanes one by one.
UPS and FedEx indeed have an efficient way to deal with intercontinental batch shipments. At this stage, I think they only track containers rather than individual boxes inside. They just update the tracking information of all the boxes inside when they scan a container.

carloswin07 says:

Did they already ship Windows 8 as well?

srmiller82 says:

FYI if you cant get it to work try changing the ship date to the from 10/24 to 10/23, for some reason mine says delivery for the 29th, which is complete BS because i ordered first day and it said it would be delivered on 26th, and i saw no option for overnight? Why would i get mine 29th?

layfnatu2 says:

That worked for me as well. Mine is also the 29th. What a bummer. Oh well!!

jaimeastin says:

Wow, great and thanks! I was worried, but now I know it is coming. I ordered within minutes of the preorder being live, but I haven't received any notifications since.

alphacc82 says:

I see mine coming from China too. Shiped the 24th in china(which would be 23rd in the states) coming to PA.

beefydragon says:

Funny... Mine says shipping from PA to SFO... Lol!

dirtbound says:

Thanks Mr. Brown and abond32:
 
My 64GB Surface RT is on Schedule with a status of International Shipment Release in Shanghai China as is the case with many other commentors above.
This has taken the guess work out of the game.

abond32 says:

No problem but I have to give all credit to JEFF that I formed me of this method on twitter after he saw my frustration. Didn't want to give his twitter name so THANKS JEFF H.

j_hall_in says:

No worries abond32. Thanks for the shoutout - and thanks for getting the word out

Mr. Brown says:

I can't take any credit either. abond32 posted the instructions I just thought to post it as a Tip so everyone would know about it. :)

amw0022 says:

Perfect worked for me same place though
International shipment release - Import
SHANGHAI CN
 3.0 kg/6.6 lbs

blessthejon says:

Lol, chill guys. Be patient. Yall will get your Surface sooner or later.

mwright53 says:

Cool. It's on the way vis FedEx from China by 10:30 am

Verkunder says:

I understand it's on its way but without a shipping email or this "hack" providing any info, I find it hard to be calm.

doomtuba says:

Awesome tip! Thanks for the tip!  Now I know it shipped yesterday and should be in my hands before noon :)

andybbtt11 says:

I have nothing. I'll be at the store on Friday and returning this one.  Nothing will stop me from having this on Friday.

StophJ says:

I'm in the Seattle area and I have not been able to find any shipping info. my extra touch cover has been shipped on the 23rd from Pensylvania at 1.20 lbs. I'm assuming this means the have a pile on the westcoast somewhere waiting to ship.

jdandison says:

I talked to a lady on chat at the store site today. She said they're doing direct ship from the factory and that mine was shipping FedEx - and to expect an email 'later today.' no mail yet, but this method worked. Fri by 1030a!

surfacenerd says:

I ordered the 64gb bundle and then an extra cyan touch cover. I found that my extra touch cover is being shipped by UPS (via my notification email) and then my Surface being shipped via FedEx.
Thanks for this tip!

garak0410 says:

You Rock! Mine showed on it's way from China while the Microsoft Store site still shows IN PROCESS! :)

wvanellis says:

I wish Microsoft gave us shipping options when we ordered. It shows that mine will be delivered UPS by the end of the day. That tells me that it was shipped via ground service. UPS ground in my area totally sucks! I work from home and NEVER get a package before 5PM. End of the day is literal. I get things after 7PM on a regular basis, and if it's a Friday, I usually don't get it at all. 

If I would known this was the shipping method, I would have went to the Microsoft store. Especially since they are giving out $100 point cards to the first 100 customers!

jamel130 says:

Do you leave the account number blank?

thelern says:

Ok I tried the hack of changing the date to the 23 and found that mine too is scheduled for the 29 and said it missed the fedex cutoff. I hope that there system is just messed up and that it will be here the 26 as if not that will suck as I have been guaranteed twice so far that it will be here on Friday. We will just have to wait and see.

dasarp says:

Yup, this is exactly what happened. I called up FedEx and they ensured that it would be delivered 29th, not earlier, not later. AARG

fpostrow says:

It's like Christmas in October....

Brent#WP says:

It has looked like that in my local Wal-Marts since the start of October. :)

lippidp says:

Wow, you guys a REALLY excited about this thing. I don't get the whole tablet craze. How many ways does a person need to check email, watch movies, and play thumb games?

abond32 says:

Because we are and we have the choice to do what we want and be concerned about what we paid for. I can wipe my ass with my surface if I choose too. Why are you on here anyway. You must like iSHIT

lippidp says:

I won't deny you wiping your ass with your new gadget. I just don't get the appeal. I'm on here because it's WP central. If it was Tablet central I most definitely would not be on here, and no I don't own any Apple stuff. You are SO PISSED that your stupid little toy might be a day late. You need to get a freaking life bro.

mrdeezus says:

I dont get the whole you being on this forum thing...your comment is horrible. We are talking about ordering online, being promised a specific ship date and that not being honored.

swizzlerz says:

Agree my order says deliver on 26th. I have a right to worry about a nearly $700 purchase.

conanheath says:

Okay, so the Chat Techs at MS don't have a clue about what is going on. Three different people, three different answers. I still find it hard to believe they would ship without billing my CC. Seems like bad business practice to me. It would be nice if they could keep us informed. Then I wouldn't have to bad mouth them all over the place. Thanks for the work around.

mrdeezus says:

Just tracked mine and it also says a delivery date of the 29th. I'm on hold with MS this is unacceptable. Their number I 1-877-696-7786 Maybe if enough of us complain we can get something for our troubles.

jamel130 says:

Let me know what happens I am going to let my phone charge for a little bit and then call and complian. Because someone I assured me it already shipped they just didn't update there website but that is a lie. It never shipped

mrdeezus says:

one more thing, i ordered a 32 gb on the 16th, I then called in and cancelled it on the 18th and ordered a 64gb because i wanted more memory. I called twice to make sure that they cancelled the 32 gb they said yes. I just tracked the 32 gb and they sent it to me!! WTF is going on? So now I have a 32gb coming on friday(that I cancelled) and a 64gb on the 29th!!! Fucking clusterfuck. Still on hold...this 19 year old kid on the phone is gonna be awhile...

What makes you think they will charge your card for the one you cancelled? Maybe you will end up with a buy one get one free situation! LOL

lennyk1313 says:

 
Very interesting...
Estimated delivery    Oct 26, 2012 by 10:30 AM 

Oct 25, 2012 2:22 AM International shipment release - SHANGHAI CN

 

Hopefully it is here by 10:30 AM :)
 

rvashi says:

So I ordered mine on the 18th when the Deliver By date was still 26th.  On my receipt it says the 26th and I've only called MSFT about 8 times with wierd foreign chicks telling me "uaaaa ahhh ummmm sir ummmm it should be aaaaa there on the ummmm 26th yahhhhh."  I don't think they have a clue as to wtf is going on.
I just tracked mine and its with FedEx with the same BS as someone else here: Shipment Exception - Package Received After FedEx cutoff.  It is set to be delivered on the 29th.  It was picked up on the 24th at 9:32pm.

mrdeezus says:

Same here but now I'm speaking to a white kid I believe...this is complete bs if we dont get them on the 26th and MS needs to pay. I know when im late with my xbox bill i never hear the end of it.

JohnD.12 says:

I just finished talking to someone with the live chat on microsoft.com and they seemed insistent that I would receive my order on the date given (26th).  Im in the same boat that says mine wont be here until the 29th but i played dumb and just asked why it hadnt shipped yet.  
They did, though, take all my information and my order number (i assume to check the order on their systems) and still said with certainty that i would have my surface friday.  When i asked how they could guarantee that when they had no role in the shipping, they simply said that it will be shipped tomorrow and will arrive on time... part of me is reassured by this, it sounds like they have preferred shipping or something with fedex... but most of me has no hope for a friday delivery and that these people are just trained to say 26th to keep customers happy.  I assume once i complain on monday they will explain it was FedEx's fault not theirs

dasfoto says:

I have those same fears.

rvashi says:

Yah they fed me the same BS that they told you.  It's so much crap!!  I don't even feel like calling MSFT anymore because those foreign chicks waste so much time saying so much non-sense.
I've always pre-ordered stuff from Apple like iPad 3 and iPhone 5 but never had any issues like this...always got the d**n thing on time.

ptf237 says:

Microsoft Stores only use UPS to ship in the US. I think the numbers/dates/zip codes are pulling up FedEx shipping info for unrelated orders.

travoky says:

My windows 8 pro disc shipped, just not my Surface :(

scasn4n4 says:

OK for those of you in the UK goto ups site and ad click tracking
then click tracking by refrence
then rather than package or frieght click Mail Innovations
then fill the rest in.
although it will find it it might not show a delivery date as mine does not :D but at least i know its on its way
 

Bigsro says:

Good shout amigo ;-) Anyone from the UK give this a try! Found a package with no delivery date. Hopefully its on its way. I dont understand how Microsoft can run a store and offer a stealth like secretive order process. It shouldn't be hard work like this.

slysy says:

Thanks for the suggestion. It didn't work for me. I get the message "UPS could not locate the shipment details for your request. Verify your information and try again."
I noticed that after I choose mail innovations, the country is set to United States and I can't change it. I entered the order number into the Shipment Reference box.
Did I do anything wrong, or does this mean my order has not shipped?

christoski says:

Make sure you are on the british UPS site from the beginning. It worked for me, it found it but no tracking info. Not sure what that means but makes me feel happier that I'll get it soon. Microsoft being so stealthy!

Mon-El says:

You genius! Thanks for posting this.  There's no package for me yet but since the shipping range is up to the 25th I'm guessing it's going out today.

Freuder says:

Incorrect information, I believe. I was a bit suspicious so I tried typing in 123 as my reference number and a non-existent postcode and it still told me it had found one package but had no tracking information.

EliteDeCiel says:

I see nothing. Absolutely nothing. I called the MS Store customer service and the lady says I should receive it by this Friday, and my CC would be charge when I receive it. A little weird, but  what can I do now... I will wait patiently until Friday...

scasn4n4 says:

well if they are not charging you untill you recieve it tell them you did not recieve it when you get it lol
 

mwgeek says:

Ordered on the 18th, due on the 29th, bummer, just left CN today

erasure25 says:

I ordered on the 17th and still my order says "Order Submitted."  Have not even hit the processing stage... and there's no record at FedEx or UPS.... /sad_face
I think I will just hit up a store on Friday (they are selling these at the "Pop-Up stores" too, right?  The traffic going to West LA will be terrible.

sholokov says:

Mine has been saying in process for a while now. :(
 
Update: I finally got an email (10/25) that both items have shipped under one tracking number. I guess my 32 GB and Red TC are coming together...UPS ground though :(
The provided tracking number in my email errors out on UPS.com. I don't know if it is not in their system yet or what. Aren't these numbers generated by the tracking system? Weird.
Also, my CC has not been charged yet, even though the email says, your card has now been charged.

sholokov says:

I now have tracking number from UPS. Package is 3.90 lbs (RT+TC). Card still not charged.

mrdeezus says:

Well, they sent me to tier 3 and Im waiting for a callback within 24hours. This blows, ordering from the MS is worse than Amazon. Now, In wont get my surface until monday and my card will be charged for the 32gb(that I cancelled) and Ill get that friday....so fucking lame.

dasfoto says:

Mine says missed FedEx cutoff - estimated delivery Oct 29th. I'm leaving on five days of vacation beginiing Sunday October 28th. I'll be pissed if the 29th is accurate.

tdavi82 says:

I ordered the 32gb without a touch cover and got the blue touch cover separate, after there was a 3wk wait (on day 1). I did this tracking reference and my package only weighs 1.20lbs. It seems it is only the touch cover. (which i already knew was coming in on friday.) And here i thought Microsoft was going to surprise me with an awesome tablet on Friday.

rvashi says:

They should do Saturday delivery if it got there after FedEx cut off.  That's not our freaking fault that they picked it up late.  They messed it up so they should deliver it on Saturday instead of waiting until Monday.

No workie for me, but I did call Microsoft yesterday and they assured me that I would have my Surface on Friday.  It is probably sitting at a UPS depot in my town, they said.

tdavi82 says:

When did you order yours? What version? and did it say 3 week wait?

ptf237 says:

Microsoft Stores always ship by UPS in the US so I don't think the FedEx site is giving us the real Surface orders. The numbers are probably pulling up unrelated orders.

karmamule says:

That can't be true because we all are seeing shipments originating from China.  If what you said were true we'd all have random originations for our packages. 

Mr. Brown says:

I'm with @karmamule, I live in a pretty small town the tracking along with order info all match up to my town for the 26th. I have no doubt it's correct.

jmack75 says:

Ordered mine on the 17th and found my order on FedEX. Says estimated delivery Oct 26.

rvashi says:

okay nowwww....I'm finding something on UPS also.  It says one package found with your reference number but it gives no detail...it says in big red letters: Not Available.
I found this under Mail Innovations.

Freuder says:

Bogus result I fear. You can type in any details you like under Mail Innovations and it will say it has found a package but has no details.

kahibbi says:

Complete silliness.  I ordered 2 Surface tablets within 2-4 hours of them going on sale on 10/16.  Both were 64GB, but one included the Surfacetype Cover and an HD video cable.  Nothing had sold out at this point.  I had to order them separately on different computers because they had a "limit of one per customer" when I ordered.
The first email confimation I got was for the Surfacetype Cover on 10/23 shipped UPS from Harrisburg, PA.  The next email confirmation was for the HD Cable today, 10/24, shipped UPS 2nd dy air from Ontario, CA.  Both of these have a delivery date of 10/26.  There was nothing about the 2 Surface tables.
So when I started searching based on this post, I find that one of the Surfaces was shipped on 10/23 with an arrival in TX on 10/26.  The other one has a ship date of 10/24 with an arrival in TX on 10/29, both from China, both FedEx

Isaacsg31 says:

First, I ordered a surface around the 18th with a promised delivery of the 26th.  Still no information and says in process.  I live in the midwest and ordered the 64gb.  I have talked to the MS reps numerous times with assurances that I'll receive it by the 26th, but like many have said, it appears they have zero clue as to what's going on. 
How are you guys getting the reference number to work at UPS?  It just says the character set entered is not supported when I put in my order number and delete the MS prefix.  Any help would be great.  Also when I do it at fedex it works but can't find the package.
Hope to know more soon.

layfnatu2 says:

Did you try changing the date to the 23rd instead of the 24th? That worked for me. Mine was on FedEx

Isaacsg31 says:

yeah, thanks though.  Fedex turned up nothing either way, was hoping to try UPS but it doesn't seem to allow me.  Not really sure what's going on.

pedenske says:

 Your order number is not a tracking number, you need to put it in the refrence number spot.

mrdeezus says:

use the track by reference, drop the ms, then change ship date to 10/23.

Isaacsg31 says:

yeah that's exactly what I tried but it said it's not supported.  This is UPS as well.  Works for fedex but doesn't find anything.  Track by reference on UPS says the characters are unsupported.

al.cantara says:

Same for me. In Chicago and ordered 32g + cyan touch the morning it went live. I received 1 email, confirming the order. That's it. None of the suggestions here worked for me :(

tdavi82 says:

i just contacted MS and they said that the 32gb tablet will be arriving through Fedex. They dont have a tracking number for me, though. I do have a tracking for my touch cover through UPS. I hope the MS rep was right.

mrdeezus says:

I am waiting on a call from tier 3 support, remembering AOL tech support days. Anyway, I'm pissed. Why the EFF did the state it would be delivered by the 26th if they couldnt do that? And why cant they do a cancellation of an order? Stoopid.

rvashi says:

What did that white kid tell you?  Anything useful whatsoever??
This is totally pathetic....there is absolutely no change on MSFT order status site since the day I ordered it: In Process    Just freaking retarded!

mrdeezus says:

I told him they fucked this order up he asked me not to swear and I said ok, you guys EFFED this order up. I am waiting on a call from level 3 tech support. Im not sure MS was/is prepared for this type of demand.

aethicus says:

Heads up.

If you see 1.2lbs on UPS then go to FedEx and check there. It seems accessories are ups and systems FedEx

Okcbikeguy says:

6.6 pounds of surface goodness heading my way courtesy of FedEx.  cleared international shipment release with delivery by 1030 am Friday.

magdiel64 says:

No luck here with either UPS of FedEx. I pre ordered on 10/16 my receipt says it will be delivered on 10/26. Initially they charged my card and then took the charge off. I have spoken to several Microsoft store reps and they each give me a different story. Yesterday I was told that my credit card was going to be charged on 10/24 and that i would get a shipping confirmation after. I havent received anything the online store still says in process. Today the rep told me that due to the large number of orders my surface would ship overnight and be delivered on 10/26. I just hope it gets here by Friday getting tired of hearing so many stories. I ordered a 32 gig with Cyan touch cover and i am in Florida. If anyone else has any news please share.

sholokov says:

My story is exactly like yours...not a word different, except that I am in CT.

Man...my 32GB, no-cover, is not showing up anywhere. Still "In Process" and cc not charged. Nothing on FedEx or UPS, even with yesterday's date. Lame. 
I used the online chat and was told that I would get an email with FedEx info today or tomorrow. The rep also told me initially that delivery was slated for 10/26-10/30, to which I replied that my invoice and email stated "delivery by 10/26" and that I was wondering why things were pushed out past 10/26. After a pause, she wrote back that "she just checked" and it is slated to arrive on 10/26. I'm going to be grumpy if this doesn't arrive on Friday.

I should add that I preordered on the 16th, within the first hour that the Surface was posted. 

rvashi says:

I swear this sh*t is really pissing me off!!  They need to get this right....the first time Microsoft is doing this and they f'it up.  I ordered the 32GB with Black Touch cover (combo).
I just called fedex with the tracking number and they're rude as ever..."Sir it will not be delivered by the 26th.  The delivery will be at earliest 29th." 

mrdeezus says:

part of me is pissed the other part is happy. Obviously the tablet is doing well because the ordering of is taking down a mega billion dollar company!

c0rk says:

This worked for me. Thank you! - I now know my Surface is making its way through China... but is scheduled to be delivered before 10:30am on Friday. Awesome! - Although I'm a tad perplexed why I have not yet recieved a shipping notice from MSFT Store.

dandrayan says:

All of our (yes, me included) frenzied over-reactions to the *estimated* 29th delivery date is probably part of the reason why our orders are still "in process" and we weren't given our tracking numbers yet.

We all need to calm down and take a deep breath.

When the bulk shipment of tablets reaches American shores tonight, someone in a warehouse will charge our cards, assign tracking numbers, and mark the package with the appropriate shipping method to make sure that each of our shiny pre-ordered toys will make it to us by the 26th.

Or so I hope, or else I'm going to be one sad Surface-less panda this weekend. :)

mrdeezus says:

Thats all fine and good but MS set the delivery date not us and they need to honor that or dont tell us delivery on the 26th garbage because most of us would have just picked up in store.Im thinking 2000 ms points are in order. We need to stand together on this one.

dandrayan says:

Did you get a tracking number and delivery date yet? Mine is still on a pallet on a plane somewhere over the Pacific Ocean, so I haven't gotten my tracking number or delivery date yet. I will give Microsoft the benefit of the doubt that it will be shipped at no extra cost to me via Next Day Air once FedEx receives the package here in the US so I can get it on Friday. If that doesn't happen, I would be glad to stand with you.

dandrayan says:

Mine arrived on the 26th, just as promised!

hubub says:

spoke with the support lady and she told me between the 26-30 lol :( big sad face

AndreHBuss says:

I changed the date to 10/23 at Fedex and finally saw it. But the delivery is 10/29. If I don't get it 10/26 I'll be a very very angry person. :D

CodeCharm says:

Thanks for the tip! I was getting way too impatient for seeing a "shipped" notice on the MS order history page, but I found the order being shipped by FedEx (even though everything else is coming in separate packages via UPS).
Microsoft, in their defense, did say that it could take 24 hours for their own website to reflect updates. I remember reading that somewhere.

EliteDeCiel says:

So a mixed (good and bad) news. I just spoke to another customer service (chat this time) and for anyone who preordered Surface RT, they will receive the item by this Friday. For those who have not received the shipment confirmation yet will receive an email on Friday. It's odd that the email will be sent out on the day of release, but what can I say...
Here is the bad part. If we don't receive Surface RT by Friday, then it may take up to 5 to 7 days, thus guarantee no longer being guaranteed. What does this mean? It's not guaranteed that we'll receive Surface RT on Friday, even if our receipt/order says "by Friday 26 Oct".
Lastly, here is a caveat. If you live nearby MS store, your Surface may arrive @ the MS store, which then will be delivered to your door.
So the conclusion?
1 - If you preordered before 19 Oct, then you are likely to receive your items by Friday. It's not guaranteed, but only "likely". However you will receive an email on Friday.
2 - If you don't receive it by Friday, wait 5 to 7 days.
3 - Your item may first arrive to your nearby MS store, which then be shipped to your door from the store.
I know it's a little disappointing, but only time will tell... Hopefully MS learns from this...

magdiel64 says:

What a mess I hope they get it together

rvashi says:

Yah this is crap cause I would have just gone to my MSFT store here and picked it up on Friday.  Now if I do that, I'll be out almost $1200 and then have to go through the hassle of returning one.  So much nonsense.
What time are they suppose to start selling the Surface at the MSFT stores...does anyone know?  I wonder if there's gonna' be a line like there is for iPads.

EliteDeCiel says:

Supposedly as soon as the store opens, there is a Surface RT event. Not sure about the line.

EliteDeCiel says:

FYI, I ordered mine 1149am, Eastern Time. The preorder was opened @ 1145am, not noon.

RonV42 says:

I did the shipping date of the 23rd and got in transit with a "shipping exception" notice at the top and a delivery date of the 29th.  When I ordered it was shown a delivery of the 26th.  I hope I still recieve it on the 26th but I am not holding my breath.

William5849 says:

Jessica: and this is for Surface 32 GB without Black Touch Cover and Surface Touch Cover (Red), correct?
You: yes
Jessica: The expected delivery date of the Surface the you purchase is on the 26th of October 2012.
You: is there a tracking number?
Jessica: You will be receiving an email with the tracking number from Fedex and for the accessories you will receive an email with tracking number from UPS.
You: i heard that they will be shipping them overnight. Is this true?
Jessica: Since you purchase this on October 16, 2012 you will received the package on October 26, 2012.
You: how come my status still says in process on my order info
Jessica: Since the package is not yet delivered that's the reason why the status of te order is In Process.
You: will it change when it is shipped?
Jessica: Yes it will change once the product is shipped.
You: I live by a microsoft store. will the package go to the store first or straight to my house?
Jessica: It will be delivered straight to your house
You: ok thanks
You: that is all
Jessica: You're Welcome

jamel130 says:

does anyone know what time the microsoft stores are opening up?

William5849 says:

I was told 8AM when i went. Lines are supposed to open at 7AM.

kmschaefer says:

My 64GB with black Touch Cover shipped FedEx with an expected delivery by 10:30AM on the 26th. There is only one problem...I cancelled my order on the 22nd.

srmiller82 says:

ridiculous i order first couple hours no cancellations yet people who are cancelling are expected to receive it friday but i'm set for monday.

cwinger says:

Mine just arrived 20 mile away. Normally when it gets to the norcal shipping center, it arrives the next day. Curious if I get mine Thursday or if they will hold it until Friday.
Crossing my fingers!

srmiller82 says:

curious when did you preorder what model? and did you enter the 23rd as ship date or 24th? Or did they send you email, It seems as if people that entered 24th as ship date seems to be getting theirs friday but everybody that entered 23rd for fedex is showing 29th, which seems exactly backwards or unless UPS is just using USA time as ship day and fedex is using china time zone? Whole thing is sickening been waiting on 26th preorder within an hour of being able to preorder and gotta wait all weekend.

cwinger says:

I ordered a 32 gb without a cover about 10 minutes after it went online. My Cyan touch cover is being sent seperate and is a day behind. both state they will arrive by end of day the 26th, but the tablet arrived 20 minutes away this afternoon. They they are either delivering it a day early or holding it a day to send out Friday. We will see!

abond32 says:

NARITA-SHI JP

doctorweir says:

Mine's on Fedex in Narita, too...no status in the store though and money only blocked but not booked on the CC yet...
Lol, so bizarre...I am in Singapore and ordered in the US cos they don't sell it here...now it comes from China, which is about 6 hours plane from me...goes to the US (Portland, OR) and gets shipped back to Singapore from there...crazy world... :-)
Delivery estimate 26th, 10:30, 64GB Surface, 3.3kg / 6.6lbs

chasvs says:

Awesome!!! My order still says in process and I didn't receive a shippiung notice. BUT I found my surface! It's in Narita Japan with expected delivery of the 26th of coure!

Mine shows delivery by 10:30 AM Friday. My wife's shows the 29th. They we ordered 3 minutes apart from each other.

doctorweir says:

Seems there will be a Fedex charter full of Surfaces lifting off from Narita this morning ;-)
WPCentral to pilot: Don't screw it up!!!

srmiller82 says:

mine shows shuznou something china why so many different cities shipping from? makes absolutely no sense what is going on with all these different starting points and times.

jwckauman says:

Here are the details:

Date/Time

Activity

Location

10/23/12 10:23 PM

Picked up

SUZHOU CN

10/24/12 7:43 AM

Left FedEx origin facility

SUZHOU CN

10/24/12 8:58 AM

Shipment information sent to FedEx

SUZHOU CN

10/24/12 10:00 PM

At local FedEx facility

SHANGHAI CN

10/25/12 2:22 AM

In transit

SHANGHAI CN

10/25/12 2:22 AM

International shipment release - Import

SHANGHAI CN

10/25/12 10:18 AM

In transit

NARITA-SHI JP

10/26/12 10:30 AM

Estimated Delivery

RALEIGH NC

 

Shipment Facts

 

Service type

IP Direct Distribution - Indirect Signature Required

Weight

3.0 kg/6.6 lbs

I just registered to be notified via email for any and all updates on this.  It really is Christmas in Halloween!!
 
 

doctorweir says:

Shouzou is where the factory is...then it comes via Shanghai and Narita to the US...
Oct 25, 2012 10:18In transitNARITA-SHI JP
Oct 25, 2012 02:22International shipment release - ImportSHANGHAI CN
Oct 25, 2012 02:22In transitSHANGHAI CN
Oct 24, 2012 22:00At local FedEx facilitySHANGHAI CN
Oct 24, 2012 07:44Left FedEx origin facilitySUZHOU CN
Oct 23, 2012 15:25Shipment information sent to FedEx
Oct 24, 2012 04:05Picked upSUZHOU CN

srmiller82 says:

so i'm basically screwed i'm 2 steps behind which means monday delivery WTH so BS i ordered REALLY early never changed my order and i order one with a cover which shouldve been less demand for those.

Maybe they're trying to sort out this mess which is why none of us have actually received the tracking number yet. Likely the ones that show the 29th will be upgraded to overnight and all will be right in the world.

srmiller82 says:

this is unlikely, how can you upgrade to overnight if it has already been put on a fedex truck, guys getting it friday their shipment left a day or 2 ago mine just shipped last night so no way it can get here by friday takes at least 3 days i would tihnk to get from china to united states maybe 4.

kingkoopa09 says:

My shipment is on schedule left Japan around 8 conin to Louisiana but my charges are gone from my card

karmamule says:

My 32gb/black cover is also at Narita and due 10/26 by 10:30am.  The best part is I'm at a conference this week that started Sunday,  am getting home Thursday night.,  and because I worked Sunday I have Friday off!!!!  
Oh,  and for those tracking,  I ordered seconds after they became available.... 
 
:-D

Ok, finally got my shipping notification a few minutes after posting above - go figure. Unlike most everyone else here, mine is shipping via UPS, not FedEx. I have the tracking number, but it hasn't popped up in the UPS tracking system yet. No idea what the actual expected delivery date is... I'm in the Northeast US, FWIW. (Maine, actually).

Agent-P says:

So apparently my Cyan Touch Cover is chilling in Pennsylvania right now (it even moved between two facilities there) and is scheduled to arrive Friday 26 Oct. However my 32gb Surface isn't showing up when I check either UPS or FedEx (doesn't say anything on the MS site either). It's gonna drive me crazy if my Touch Cover gets here before the Surface!

adan_g says:

I'm kind of annoyed at this situation.  I ordered minutes after they opened up pre-orders and Fedex is indicating I won't get my order until the 29th. 

rvashi says:

I think 'scumdogmillionaire' is right.  Because of all this nonsense clusterf**k, MSFT hasn't given most of us any kind of tracking info.  I think that we will get our Surface as promised but not necessarily the one that's attached to our order number.  We would obvoiusly still get the one we ordered (spec wise), but we would just get a random one which may or maynot be attached to our order number.
I dunno if that makes sense and I dunno if that's even true...but I'm hoping it is.

cwinger says:

Just be happy its all better than the phones. i ordered one right away on Best Buy as well. They charged me right away and have it sitting on back order. Its all odd.
Gotta love it all though. I know its fustrating, but only because we love MS products!

Manic4Mobile says:

Thanks for the tip!  Mine showed up on Fedex with estimated delivery on Friday by 10:30AM.  My MS order status still shows processing however, but who cares as long as I get it Friday.  64GB w/Black Touch cover shipping from China.  FYI - Signature required delivery, but Fedex allowed me to redirect my shipment to a local Fedex shipping center for pickup later.
*Update*  Now Departed Anchorage, AK, still no charge on my credit card, and still no update to my order status (still says "Order in Process".)

wpeight says:

Strange how it's more exciting to get the surface tablet than a iPad mini lol...

cwinger says:

Apple is in dire need of an IOS overhaul. They are becoming the Blackberry of a few years ago.

milkmandec says:

I received an email a little while ago with a UPS tracking#.  I can't pull up anything with that number at the moment.  I guess they filled up all of the FEDEX planes.  LOL.

xirsteon says:

how'd u ordered wit a Singapore CC? or did a family member did it for u here in the U.S?

theseusperse says:

UK!!
I can track them. Message me. Will do a guide later.

darior says:

so, how does it work?

instantsquid says:

Gutted. Ordered mine on 16th. Order status had been showing pre-order for 26th. Overnight that has changed to 2nd November. Really, really miffed now :(

cwinger says:

You all may be in for an update. Check out what happen to my touch cover. The Surface is already 20 miles away but until this past hour I had no shipping information for my cover. Then this update occurred. Its in the same state and has been fast tracked from the 29th to the 26th.
Excellent!
 

Scheduled For Early Delivery On:
Friday, 10/26/2012, By End of Day
 
Originally Scheduled For Delivery On:
Monday, 10/29/2012, By End of Day
Last Location:
Ontario, CA, United States, Wednesday, 10/24/2012

StophJ says:

I ordered 2 on the 16th. tracking for one is the 29th the other hasn't shipped... very disappointed

beefydragon says:

UPS shows mine is scanned arrival in Oakland, CA. I'm only 25 miles from there. I wanted to go there and pick it up... I'll walk on those automated belts if I have to!!! :-P

cwinger says:

Mine too. Just a few miles away but it looks like they are holding everything until Friday.

Gken says:

THANK YOU GOD, WPCENTRAL!!!!!  I now know that my surface is on route from Narita airport to hawaii!  thank thank thank youuuuu!  This trick was genius, and that middleman company which was used for ordering and shipping updates is terribad , damn seriously, my page still says shipping.  I'll probably get the thing before it updates to shipped.

Gken says:

lol its in anchorage now.

lmckinley says:

I placed my order on 16th and the Microsoft Store still has my order as "In Process", however using tarcking on the UPS website I entered my order number and post code using Mail Innovations and it finds my shipment, although there is no information available as yet. Has anyone else from the UK tried this?
 

Try putting random numbers for your tracking number, you get the same results. Also request status update, nothing happens. I'm afraid it doesn't work.

lmckinley says:

Ok so does that mean no one in the UK has received any sort of shipping confirmation?

I haven't heard anyone that has on twitter. But @surface says we should have it by the date stated in the original email. There's still hope for us yet!

lmckinley says:

It seems to be looking less hopeful as the charge on my CC disappeared yesterday

Yeah same :( For the love of b33r! @surface take my moneyz!

lmckinley says:

Just spoke to Microsoft support and they tell me they will be shipped between 26th-30th not delivered by 26th. She didnt seem to know much about anything. Very disspaointed.

noelwilliams says:

I ordered 64GB on the 16th and still have no confirmation email. The MSFT store shows delivery for 02/11/2012. Credit card charge went out then got returned with no references recorded on my statement. If that's accurate then that will be very disappointing considering the promise of delivery on the 26th. Does anyone in the UK have anything different to report?

nabberuk says:

Just spoke with them, basically they didn't have a clue. did the said it could be with me on the 26th or up to the 30th!! This is in the UK by the way.

tonymcn says:

For those of us in UK and Canada who were told we get our surface by 26th, then the 2nd Nov then told this was a mistake and we would get it by 26th and then we don't - and indeed for everyone who preordered and was told 26th delivery and does not get it it - how about a free xmusic pass as compensation - after all we were all in 'the queue' before those first 100 in the stores and have been left disappointed on the 26th.
 

wyred4sound says:

I think they may be doing that for everyone who pre-ordered anyway. I'm in Canada - I received the shipping notification for the Touch Cover this morning (still no details in the UPS tracker), but the tablet is still pending despite being on the same order. I spoke with an agent online yesterday who said that if it says I'll receive by the 26th, then I will, and that their system is backed up because of all the orders and logistics. I'm hoping this is the case. My credit card has been charged for the Touch Cover only, and the accessories that I placed on a sperate order, but not the Surface itself.
If everything else arrives before the Surface, I'll be really upset. But I'm still holding out hope that the rep isn't just trying to pull wool over my eyes, and truly knows it will be here tomorrow. If not, they'd better own up.

nabberuk says:

i think it's a little unfair to talk about compensation when the date hasn't even passed yet.

Gken says:

Whoo hooo, just left alaska wonder where it will go next>???

jwckauman says:

This is like watching the NORAD Santa Claus tracker.  Mine arrived at FedEx in Anchorage, Alaska at 11:43pm and then departed soon after at 12:56am.  Yes I wonder where it goes next as well?  My doorstep today maybe? :)

arkham311 says:

I go the same thing. It left Alaska at 12:56 a.m. on the 25th. I live in Long Beach, CA, so not too much longer! It says estimated devliery as Oct 26th, by 10:30 a.m. Woo!

gemini5150 says:

Weird mine too.  But I live in boston MA.

arkham311 says:

By the way, does anyone else find this a little unhealthy? I constantly go between my phone, computer, and soon to be obsolete iPad trying to track this thing. If only I could sleep for 48 hours and wake up to find my new Surface waiting on me instead of me waiting on it!

milkmandec says:

Yes it is.  But isnt it also strange that we are doing this for a Microsoft product.  I can't remember the last last time a Microsoft product created this amount of buzz.

Po_MD says:

Its good for them

milkmandec says:

Its also good for me:)

cwinger says:

I tend to buy every new device that comes out, but I am taking this to new heights as well. Hopefully this just means that we will keep these for a while!

Well as an update, just for anyone else in the same boat, mine has shipped via UPS. Got the email last night, it finally popped up in UPS' system this morning, but it just says that the label was printed and it's not actually been recieved yet. However, it does show as shipping via UPS Next Day Air, so that should mean that I get it tomorrow. So, I would say to not panic (yet).

Funny, I live in Alaska. Must of flow over in my sleep.

nabberuk says:

My first email states: Pre-order release date: Pre-order now for delivery by 26/10
Still havent had a dispatch email so i'm guessing i won't be getting it tomorrow. As the guy on the phone said it will liekly be 26th - 30th.
Does anyone know if they use Fedex or UPS in the UK, or is it someone else?

lmckinley says:

UPS in the UK

Ganondolf says:

Says FedEx on the uk support page

Ganondolf says:

I believe they use FedEx in the uk. I have the same email and have not received a dispatch email yet either. They have not taken the money from my card either what is a very worrying.

lmckinley says:

Useless support lady told me UPS.

Used your method and mine has just left Anchorage heading for NYC to arrive by 10:30AM.
Never heard of this method but it works and uses the correct order number in the information too.
Thanks, I was getting worried.

Gocheif says:

I had not received any shipping email even though I ordered the minute it was available, but this morning I received an email with UPS Overnight tracking number.  Seems MS already had stockpiles in USA waiting to be shipped overnight 10/25 for delivery on 10/26 :-D

Called windows store and was told it would ship tomorrow. Apparently that can mean me receiving it anytime between tomorrow and Monday. My MS account is showing my tablet to be delivered on 2nd Nov (although I received the apologetic email about this not happening) and my cover on 26th Oct. I ordered with hours of pre-order opening on 16th! This sucks for UK customers!
 

lmckinley says:

Exactly the same as me

noelwilliams says:

Same here. oh well must be patient

lmckinley says:

Still no shipping email but the charge for my youch cover has now gone back onto my CC.

Same. Ah well, Just going to expect a complete package by next Friday to avoid any more of this impatience. Watched the launch last night and I'm very impressed!

thelern says:

It appears after talking to Microsoft on the orders that missed the cut off, we will be getting them by ups instead of fedex as it appears they are recovering from the missed the cut off error. I hope he was telling me the truth.

Don't know how this can be. My wife's shows as moving as in transit now. So it's on the way for the 29th... unless they are intercepting these and shipping new ones UPS... I don't see it happening. Mine is arriving tomorrow... hers on Monday. I think I'm going to attempt to cancel that order and just go pick one up at the MS Store tomorrow and get the Music Pass deal. What a pain in the ass... the whole point of doing the pre-order was to not have to go to the store and have it "guarunteed" by Friday. What a cluster. Without this post I would still assume neither one of them had shipped.

swansonra says:

Mine says it is still in china and set for delivery on the 29th.  MS Store still says in process and schedule for delivery on the 26th.  Did live chat with MS and rep says as far as they know it will be delivered by 26th.
When I pressed him on the difference between MS Store and FEDEX he had no answer.  He had to ask ME for the tracking number.  He then says to go with Fedex info and that I now know when I will get it.
Then when I was typing to suggest he elevate the issue to the PR folks so they could at least get out ahead of it on release day he cut off the chat before I finished typing.

Nacnudrium says:

Mine says "Label created on 10/25/2012" and is shipping by UPS Next Day Air®
I'm hoping that's a good sign for a Friday delivery, because I'm too old to want time to pass as quickly as I otherwise would.
 

Coperyte says:

Just tracked mine. Shipped from China and last shipment was from Anchorage, AK at 12:56am this morning and headed to me in Brooklyn, NY supposedly by tomorrow. Glad to know it's on its way but if they don't charge my card, I'll be buying mine at the Times Square store at midnight tonight in NYC. Then I'll cancel my order.

AndreHBuss says:

Let´s everybody complain about that at twitter @surface and @microsoftstore
 

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