18

Voices Admin is a powerful new app for UserVoice admins on Windows Phone

Voices Admin

UserVoice is a great piece of online software. Companies like Microsoft and indie developers leverage the UserVoice platform for direct consumer feedback. We’ve seen the team behind Nokia MixRadio use UserVoice to solicit ideas to improve the app for users. Microsoft even maintains a Windows Phone page where users can suggest and vote on features they’d like to see. Back in September there was a strong community push for the Windows Phone team to keep Cortana as the name for the upcoming digital voice assistant.

If you’re an independent developer you might not have as many customers as Nokia and Microsoft, but you still find UserVoice to be an effective platform to gain customer feedback on your apps. Using UserVoice to power feedback and improve your apps? Then you’ll want Voices Admin for Windows Phone.

Voices Admin is a new Windows Phone app for those who in administrative position on UserVoice. Which means basically Windows Phone and Windows 8 developers. It’s a great way to manage and stay in the loop with feedback from users.

Here’s what you can do with Voices Admin on Windows Phone:

  • Account overview
  • Manage suggestions (read, modify, add, search, delete)
  • Manage support tickets (read, search, add on user behalf, messages, and respond to messages)
  • Articles/knowledge base (read, topics, add, search, delete)
  • Live tile and toast notifications about new interactions with your UserVoice account

Voices Admin WP

Not only do you get access to UserVoice with Voices Admin for Windows Phone, but the developer has created a UserVoice library for Windows Phone. The developer, Marco Siccardi (@msicc), made a small helper library that will allow Windows Phone developers to integrate core UserVoice features into their existing applications. Want to learn more about incorporating UserVoice into your apps to get your users to leave feedback? Head to Marco’s blog post for the info. Or hit him up on Twitter.

Voices Admin

We recommend checking out the new Voice Admin app if you’re a developer, website owner or anyone else using UserVoice as a support platform. The app has a three day trial that offers full functionality so you can check it out. After that it’ll cost you $1.49 to buy, but is currently available for an introductory price of just $0.99.

Download Voices Admin from the Windows Phone Store.

QR: Voices Admin

2
loading...
55
loading...
41
loading...
0
loading...

Reader comments

Voices Admin is a powerful new app for UserVoice admins on Windows Phone

18 Comments
Sort by Rating

No. Not at all. 

Voices Admin (the app in the post above) is for administrative accounts/users on UserVoice. Voices Admin for Windows Phone allows them to manage feedback from users. 

The app you're talking about, Suggestion Box, is just for users to leave feedback directly on the Windows Phone UserVoice page. 

Maybe you should actually check it out, there are many topics that have been responded to, answered and even implemented. With the 8.1 update, even more of those suggestions/requests will be implemented.

I have followed the XBM requests very closely. The two admins (Rebecca and Cameron) do not use the software correctly, and mark every idea as "Under Review". Additionally, they are notorious for closing out ideas that were either not implemented, or implemented poorly.

I often get the impression that the moderators have never used XBM, but I don't blame them.

My second favorite site is the Azure UserVoice. The #2 idea is "Actually pay attention and respond to the suggestions from this forum." 

That is just comedy gold.

Zendesk has only a Ticket system. UserVoice has the feedback forum as well as a knowledge base, that's why I chose UserVoice over Zendesk.

Hi,

UserVoice made some changes on their website that broke our app. We just submitted a quick fixing update that should be available soon (if certification is as fast as the inital one).

Marco