Xbox and Windows Phone Store and services temporarily down


We’ve been getting tips for the last few hours from users that the Windows Phone Store has not been working, specifically when you try to go download an app, you get an error message (we’ve seen a few mentioned).

As it turns out, heading to support.xbox.com alerts us to what appears to be a general system failure on several fronts, including Xbox 360, Windows Phone, Windows 8, Zune PC Client and more. That’s the bad news.

The good news is you’re not alone and clearly Microsoft is on top if it, though we have no idea if it’ll be back in 20 minutes or 2 hours. Just standby and we’re sure some of these last minute hiccups will pass on by. Thanks, everyone, for tipping us

WP Central




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yosagojimbo says:

Thought it was just me getting a 805a01f4 in UK marketplace, imagine the furor if it happened/happens on the 26th

eras.fischer says:

Same code I get

L0gic Bom8 says:

I shudder to think about that.

eras.fischer says:

Got my message and went to my wpcentral app for this article to load... It sucks but nice that it's not just me.

Thought my phone was taking a dive and restarted twice. Good to know it's on their side.

jdandison says:

Got it earlier, but seems to be resolved now.

shalgrim says:

Can you guys go back to putting the entire article into the RSS feed please?  Three paragraphs and I have to come to the site to read the last two?

rockstarzzz says:

Get the wpc app?

I'd rather they not... a majority of their articles are crazy long, and it's a lot of scrolling and reading that I'd prefer not do every time I'm reading updates.

tugvow says:

Uhh what? First you say put the whole article in then complain about getting the app as an alternative because you don't like how long the articles are????

MaulerX says:

I just browsed and downloaded an app. Does that mean it's fixed? I'm in mid-town Manhattan by the way.

sepatown says:

All Microsoft stores (Windows 8, Windows Phone) are working for me too. Los Angeles, CA.

rockstarzzz says:

All good in London

WinFan1 says:

Good in boston

Jey Si says:

Looks like not all were affected by the issue or it is up already. Working fine here.

thed says:

I was having problems on and off today. Seems to be an intermittent thing.

DieNadel says:

NP on my end

Landsharkk says:

I use to work for MS and do deployments to the app marketplace, along with other stuff (xbox.com, windows phone stuff, etc).
My guess is that they had a deployment today that went a little side-ways.  

rockstarzzz says:

You mean new apps?

Landsharkk says:

I should have clarified.  I deployed updates for the actual marketplace, not apps. :)  

mwgeek says:

Maybe they were turning on the feature to install WP apps on RT ;)

sholokov says:

I have a pending Xbox live extras update pending since this morning...almost 10 hours now.

MaulerX says:

Maybe you should cancel it and try it again to see what happens.

DallasFann says:

I'm wondering if some of the issues lately are connected to backend changes for the upcoming launches

rockstarzzz says:

That's most likely

Techywarrior says:

Seems to be mostly resolved now.
I'm still having issues signing in to xbox live from my phone but everything else that wasn't working appears to be working again.

Sarang68 says:

I get this message
We can't seem to access your avatar items. Please try again later.

Jonadam23 says:

I was having trouble downloading music with my zune pass before but streaming was working fine on my xbox so I thought there was something wrong with my phone. It works now, but its nice to know my good ol' trophy is still soldiering on. Its a miracle that phone is still working after the literally dozens of times I have dropped it. 

DPTBassment says:

I purchased a song the other day from my windows phone. Charged my card nut got a marketplace error in the process. Tried again later to redownload and its as if I never purchased it. So I wound up purchasing the same song twice. Who do i contact to get a refund for being charged twice for the same song?

MrTechRat says:

Its back up everyone

beej says:

I just went through the same thing. But it's working for me now.

wpguy says:

Not completely back up for me... Can't view app images in the store.

(BTW, another reason I don't want to rely on the cloud to use my media.)

This probably has more to do with all of the apps that went live today. Skype for Windows 8 was made live in the store. Office 2013, SharePoint, Project, Visio, Exchange, and Office Web Apps all went live on Technet and MSDN as well. im sure their servers are just being pounded!

mwgeek says:

Windows and windows phone blogs are down too

Sarang68 says:

Windows phone blog is under maintenance.

thinkdan says:

I'm getting a "Can't Sync" error in Windows 8 on my laptop. And it says "We can't sync with Xbox Music Cloud right now".

Rockartisten says:

Everything is working perfectly again for me here in Sweden.

Xzist13 says:

Just downloaded an app.
Seems to be working for me. Cali.

I just got this problem purchasing the full version of wpcentrals app, I hit retry, then it worked.

sdreamer says:

That's probably why my daily challenges from earlier didn't save.... >.>

TechnoTim says:

The Xbox extras has been jacked up ever since the update this morning.

rastanac says:

Working fine here, was able to update the Amazon mobile app here in AUS

dalydose says:

Just downloaded a dumb app to test and it worked fine!

MediaCastleX says:

Yeah, maybe everything is just updating ahead of the launch? That is happening in a matter of hours... #NoSweat =P

Came back on around 8pm EST.

Kadcidxa says:

Loading marketplace website was slow earlier. Now is working fine.

reb31 says:

Can download apps now but says my card no longer working for purchases - it was fine yesterday though - anyone else getting this?

Working fine in UK. You call it Windows Phone Store, but my tile still says Marketplace. Which is it?

futurix says:

I'm pretty sure it will remain Marketplace on WP 7.5 (perhaps it will be renamed for 7.8 but I'm not sure).

Windows Phone Store won't fit on the tile. Maybe WP store or just Store.

locomw says:

christ i thought i was going crazy but to hear that its them and not me is a sign of relief