Xbox Live core services down, some users unable to sign into Xbox Live on the Xbox One [Update]

Xbox One

Todays’ the day that Titanfall drops on the Xbox One and PC. It’s an incredible game and one we can’t get enough of. Sadly, those on Xbox Live may have trouble playing not just Titanfall, but most other multiplayer games. At the moment, Xbox Live’s core services are down for some people.

It started a few hours ago, but hasn’t been resolved yet. Xbox Live is giving a few of you headaches. Users are reporting having trouble signing into Xbox Live on the Xbox One.

This is a big deal because not only can you not play Titanfall online, but any other multiplayer game. You also can’t access things that require an Xbox Live account. Need to download a game? No dice.

We’ll update the post when services are restored for everyone on Xbox Live. For what’s it worth, we were able to fire up Titanfall and sneak in a few matches with no hiccups whatsoever. Having any issues with Xbox Live? Sound off below.

Update: Looks like we're back in business. Xbox Support (@xboxsupport) just sent out a tweet saying the Xbox Live login issues have been resolved. Though the Xbox Live status page hasn't been refreshed to yet. You might need to power cycle the Xbox One to get everything running smoothly again. Here's how you do that:

  • While the console is on, press and hold the console’s Xbox button for 5 seconds
  • The console will power down
  • Wait 30 seconds, and then turn your console back on by again pressing the Xbox button

Thanks for the tip everyone!



There are 127 comments. Sign in to comment

xboxonthego3 says:

Guess I'm lucky. No issues in kansas

No sound from Titanfall. The Xbox menu has sound and other games work, but no sound out of Titanfall. Played through a whole online game in silence and said screw it. #pissed

kingraven says:

Did you leave it idle or in windowed mode on the desktop or background for maybe an hour or more? Had that happen with Tomb Raider and just had to restart the game and it would be fine.

swizzlerz says:

Say "Xbox unmute"

textomatic says:

Reset your Xbox.  Hold down the power button for 5 seconds to shut off and then turn it back on.  Problem fixed.

spyderzWPC says:

havent had that on the One but had weird audio issues a couple times on my 360 unplugging my hdmi cable and plugging it back in worked.

ahmedjan87 says:

That's either a problem with the cable or one of the connectors had this with my ps3 so I replaced the cable

Daylife says:

Its the power of the "cloud"

YA BILLY says:

Say what? Me and my friends have been playing all night long.

Sam Sabri says:

Yeah it's limited apparently. I haven't had any issues at all. My friends also have been playing all day. However we did get a few tips in the inbox that some other readers had issues. Count your lucky stars. How do you like Titanfall?

It's for people just trying to log in, I think.

gar216 says:

Yea, I have a problem. When I open the twitch app, then close it, then try to open a game, the game wont load past the splash screen. I have to hold down the power button on the console to fix it. When I restarted the console it signed me out and I haven't been able to get back in since. That was around 445pm est.

TroyRiggins says:

Yeah, I was logged in and playing fine. A friend was going to come over and play so I moved the Xbox to the living room and when I tried to sign in again, all I got was fail. If I had known there was issues beforehand I wouldn't have moved it. All those people buying One's today are going to be seriously irked.

JJ Kelley says:

I am one of those people. The XBone is pretty useless without Xbox Live.

Westoncreg says:

I didn't have any problems and I just bought mine today

I've been playing fine tonight. No problems at all on east US data center.


kingraven says:

TitanFall us awesome. What I'm really interested in now are the whispers from devs in forums saying that they are looking into boosting graphics on XB1 as well as adding higher player counts (up to 16v16) and more titans. EA allegedly forced this game out months before Respawn was ready to go so they did what they could. Might be a DLC addon that kicks off new features. Very intriguing.

Tense says:

I'm not really into these kinds of games, JRPGS and Nintendo games are more what I like, but what you mentioned seems more like update material rather than DLC imo. Then again, it's EA we're talking about here so you never know.

@Sam, on a separate note; keep an eye on what's going on with VLC https://www.kickstarter.com/projects/1061646928/vlc-for-the-new-windows-8-user-experience-metro/comments

What a shame, they are still not releasing ARM version yet...

mmar1974 says:

I still have the problem this morning... it is anoying I can't log in, I use the TV and favorite channels which I can't see any more...

JamesDax3 says:

Finally got titanfall installed and now I can't sign on to play.

Bloobed says:

It's because of things like this that I did not want an all-digital always online gaming console. Would hate not being able to play single player games because of server outages. Of course, outages rarely happen in the end, but that won't comfort me when I finally find the time to just sit down and play, and it won't work.

TechFreak1 says:

This is why I prefer buying the disc as opposed to downloading the game. At least that way i can play something but i have come across games where even with the disc it still requires a net connection to start bleh. I think twisted metal / black was one, from the top of my half asleep brain (could be wrong though :p)

armandojv says:

I can play forza 5, AC4 and Ryse fine without internet connection and I have all of my games digital. I played titanfall with no problems since midnight launch. The live outage just game a reason to take a break from playing.

dkp23 says:

Started my titanfall DL 30 min ago. Mist be lucky.

Jack Janik says:

Insert Pokemon joke.

Guys, we need to beat Misty!

No issues here in Atlanta GA. Been playing Titanfall since 7PM

Robborboy says:

Damn. Cleveland TN here and I can't do a damn thing.

Yeah had some friends here in Greensboro NC that couldn't sign in as well.

dkxs says:

One of the forumers on Baidu says he cannot sign in with his Xbox account on his new Lumia. So the Xbox live for WP is also disrupted?

link1873 says:

Just got my brand new x1 today and havent been able to do a thing cause of this =(

abel11212 says:

No problems here in Cali.

novaks47 says:

I'm in the Bay Area, and no dice. Can't sign in.

pacolin says:

Ve, acá en Buga tampoco, oís.

Bought the Titanfall console bundle and haven't been able to sign in since it arrived early this afternoon. I'm not too worried but feel bad for the folks at Respawn with this happening on their big day.

Shantek says:

Could be worse, for the fact that it isn't stopping people from buying the game in stores etc. Although it annoys plenty of people, they don't lose out in sales

mazterm says:

No issues in Seattle

Yeah, I just got home and wanted to download Titanfall, but when I tried to log into Xbox Live, I got an error. :'(

Rensul says:

All good in Rhode Island...

x_rus_x says:

To small to slow down.

Tragic says:

I thought it was just me. I was playing Titanfall and my game kept saying connecting to serves then I lagged and connection dropped. I was getting irritated that I couldn't sign in and then found out about the core service and now I'm not irritated. Everything is cool, now I play the waiting game.

big dooze says:

Damn. Just can't get any breaks, can we???

Shantek says:

Because of a single outage? Really not that bad.. Play campaign

Nik Rolls says:

Titanfall has no campaign.

Tense says:

There's none. (I can't tell if that was sarcasm or not.)

Shantek says:

Oh wow, really? My bad, I wouldn't know cos it's not released here yet. So purely just mp?

Tense says:

Huh. Well I guess this is a somewhat commonality in many MP-only games. I think Team Fortress 2 even has a little story behind the MP mode.

Daylife says:

Campaign lol..........

Jeff Woods says:

When I logged in at ten this morning here in Everett WA and played till 4 this after noon, I had not a single problem

dbgman says:

Me too. Been on all day and no problems. CA

AwgreeRose says:

Pure "sign in failed" messages for me.

Zomby Jeezus says:

I bought the titanfall bundle, hooked up the xbone and I can't sign in. Hopefully Microsoft doesn't lose a lot of customers over this...

jaimeastin says:

They won't... We may get some free download or something though :)

Zomby Jeezus says:

I tried signing in again this morning and I still can't... Microsoft has the issue listed as "resolved" online...whoops

Can't sign in in South Dakota

Antluv82 says:

I'm not lucky they need Tu fix that asap....tighting up MS

glibous says:

I played for about 2 hours. My console wouldn't load the settings app so I could update my controller. I decided to reboot the console and haven't been able to sign in since. Turning off and going to bed :/

tbonenga says:

Can't login to play online but all apps (Amazon, Hulu, Netflix etc. work fine. Savannah, GA

SevenDPI says:

The only thing my Xbox one will let me do is play the Lego Movie. Demo

InlineV says:

Literally just purchased and downloading.

_Haitian says:

Been looking at my shinny new Titanfall but can't even play the Single Player (if there is one). Oh well, first world problems. It'll work when they fix it.

Bob101910 says:

There is no single player

lordrican says:

No issues in new jersey here

Jas00555 says:

Not working in WV

SmoothDog says:

Just got done downloading Titanfall. No issues in the Midwest.

Alpo714 says:

This isn't related to titan fall but it appears I haven't been able to log into my live account when I reformatted my phone. It says that I have 'poor reception' but I know I a good connection and are on WiFi. Does any one else have problems connecting to their @Live.com account?

locokip says:

Anyone investigating if all of these limited outages are related to folks on Google Fiber?

Robborboy says:

I am on Comcast.

The Monarch says:

No way they are that dumb. Would be a PR nightmare.

Rubios says:

You are trying too hard.

JHunsaker says:

It was working for me as I made it through training mode but then my Xbox froze. After rebooting I started getting the sign in error. This was around 6:30 pm EST.

Raylz says:

I can't sign in at all ugh

Posted via the WPC App for Android!

Adretheon says:

This is why you shouldn't limit servers to one company. Allow other people to host, and problems like this don't occur. This and games that require always on services are hurt said games(I'm looking at you Ubisoft).

Nik Rolls says:

Do you think Microsoft would host their severs anywhere other than their own Azure service? Besides, it's not Azure that's down but Live itself, which could happen no matter where it was hosted.

Adretheon says:

I'm talking about letting players like me rent and host my own server for the game(much in the way Source games do) not MS putting it out there in other areas. For instance when the beta was down for about 2-3s of the day because we couldn't host our own servers and Azure was having issues.

As to the Live issue, that's a console problem. One that I assume can't be fixed, which sucks for those involved and another reason I don't play multiplayer on consoles.

Ticomfreak says:


Speaking as a Developer, Microsoft can better handle traffic than EA, or Ubisoft, or whoever.

Hell, even Apple has a worse track record than Microsoft at keeping servers up.

Signing into Xbox Live

3/12/2014 2:41:16 AM GMT:

Were you experiencing issues signing in to Xbox Live? We are very happy to say that our team has fixed the problem and the Live service is ready and waiting. If you are experiencing any lingering issues, try a cold reboot of your Xbox by powering down, unplugging, waiting 10 seconds, plugging back in and powering back on. Thanks for all your patience while our team was working. Have fun

Zomby Jeezus says:

This did not work...

buffalosolja says:

Well unfortunately I picked up mine today and was looking forward to it and I am one of the ones who can't login.  I haven't even been able to complete my setup so much for enjoying today, but working with servers I understand their woes.  I just wished I could have experienced the XB1 today (at least justify my purchase for the wife, guess I am being demoted to working the corner again lol).  All in all this being my first time other than MS store I really like the setup regardless hopefully I will be online in am when I get off work.

TechFreak1 says:

Hahaha "demoted to working the corner", pretty funny.
The other commuters are giving me odd looks because i just burst out laughing lol.

Shantek says:

Just be happy you've got titanfall. Australia doesn't get it til tomorrow

According to their site, it is now back up. 



Robborboy says:

Still not working for me.

Did you do what WPC said to do?

specialkevo says:

Playing titanfall online right now

juantomic says:

If u have been playing then what r u doing on this app!!!!

souljasin says:

Can't get online with Dark Souls 2 dunno why


I don't like the name xbone it reminds of of Extreme Boner.

People call it "x-bone", but if you realize, only haters did that. Xbox One is a cool name.

addz77 says:

I like the name XBone, if the fans take ownership of it the haters have nothing.

TechFreak1 says:

I call it XB1 quicker than typing XBone.

ChrisFricke says:

I prefer "Susan". Though Eggs Bawks works as well.

el-ojo says:

The only problem I'm having is accessing the Store and My Pins. other than that, it works fine. Anyone else have this problem?

addz77 says:

I couldn't sign in to my new XBone today. I unpluged for 10 seconds and it works fine now.

Hanhua Yin says:

i guess titanfall has sold well

Shimoner01 says:

In the grand scheme of things, this launch wasn't that bad. First 15 hours seamless, 5 hours down for some. For a game that presold 200,000 copies as of a couple of months ago (can't imagine how many by now), that isn't terrible. Also first major title on new system.

Big Supes says:

Xbox drop the ball again.... this is becoming a regular thing.

Roger Huston says:

Its not Xbox Live, MS Licensing Servers are down. New Gold members can't verify their codes. Its also bigger than Xbox, you can't register Windows Servers either.

Qiyamata says:

My Xbone can't make me a sandwich.

Qiyamata says:

The Anthem is a dumbass. I'd like to try and see you whoop my ass. I'd throw my Xbone up side your girly head.

Rubios says:

Titanfall can't even handle the power of teh cloud.

mateole17 says:

Mine was down for hours. I got one game of Titanfall in before it kicked me off and wouldn't log back in. Should have expected it from Microsoft.

jsantana0793 says:

I love it when a story sound like its the end of the world, and then boom its fixed. As if Microsoft was not on top of things. I would have said, CALM DOWN!. Then slapped you. While other people lined up to calm you down. Like that scene from Airplane.. Wow I'm.dating my self..

I could sign in in the website, hotmail(outlook), onedrive, etc on my win8 PC. I could answer messages with the games hub and smartglass on my PC. I could use smartglass on my 521. I could do everything but sign in to my One, from 3:30p EST to 9p EST I was refreshing the status page until I gave up. Just wanted to mow down zombies in DR3 yesterday.

jcutting says:

I couldn't get signed into XBL initially after I got home, so I did some other things for a while. Got started on Titanfall after dinner and couldn't pry myself away until after 2am. Even though I suck at most multiplayer FPS games and usually get frustrated, I've been having a blast. I'm going to be exhausted at work tomorrow (today), but I look forward to playing more tomorrow evening.

If you're on the fence, folks, it's time to jump down. The XB1 is great and Titanfall is killer.

bjh_101 says:

This also affected logging in from Windows Phone. Last night I (unfortunately) decided to reset my 1020. When it came to adding my Microsoft Account back onto the phone it refused from about 8pm until midnight.


Jan Tomsic says:

I had issues playing wordament. It got fixed quickly though.

ScubaDog says:

Fortunately, I got the PC version of the game and had no issues.

Shobiz says:

Last night felt like the "3 rings of death." Everything was working fine except my headset. Restarted the system and couldn't log in. Tried again this morning and it still didn't work.

DavidinCT says:

Maybe it was for me...LOL. I could not pick up titanfall last night and was really ticked off about it (Wife had stuff to do so I could not run to grab it and I use the gamestop near my work).

I was worried that all my Xbox live frends were going to level up ahead of me (Key word, advantage) but, they could not play !!!

I'm running to grab mine in a hour or so...

PSN was up, I was playing the Left Behind DLC for The Last of US(couldnt play titanfall)....so didn't touch my xbox 360/One last night...

WinFan1 says:

better that live be down for a couple days rather than a few months :D

Neo Nuke says:

Titanfall and Netflix were down for me. I think I couldn't get signed into XBLive


VxDeViiLxV says:

I am unable to access anything on my Xbox Live account on my Xbox One. My apps, games, and even more don't work. This blows. Hope it gets fixed soon.

riley waide says:

It has been a few months since the "outbreak" of xbone stupidity have been fixed, and yet we are still being kept from signing into xbox live. My only question is "WHY XBOX?!? WHY HAVE YOU FALLEN SO LOW?!?!?!"